Willis Lee Email & Phone Number

Hong Kong

觀塘

香港特別行政區 香港

Shatin, Hong Kong

Ap Lei Chau

Hong Kong

 Monitor operation of the workshop and service areas Service resources planning, by means of facility & tooling utilization evaluation, planning and forecasting, like sharing tools between dealerships. Pre-sales & after-sales services follow up; tailor-made presentation to fit customers’ needs; handling customers’ enquiries & complaint issue Equipment and material sourcing so as to maintain a “Cost-effective” workshop Human resources evaluation, allocation and planning within the workshop Provide & monitor the technical support for daily operation & the ad hoc projects Problem-solving for special vehicle problem Marketing planning for business expansion

Dalian, Nanjing, Zhuhai, Hongkong

 Monitor the operation of workshop and service areas which include Shenyang Province, and all other north-east China cities for Dalian Dealership, and Jiangsu Province for Nanjing Dealership. Service resources planning, by means of facility & tooling utilization evaluation, planning and forecasting, like sharing tools between dealerships. Equipment and material sourcing so as to maintain a “Cost-effective” workshop Parts resources planning, by means of parts stock control, planning and forecasting, like sharing parts stock between dealerships Human resources evaluation, allocation and planning within the workshop Technical training arrangement New dealer development of Ferrari and Maserati in Dalian (2006) and Nanjing (2008) Participate in Dalian and Nanjing workshop development & consultation Provide & monitor the technical support for daily operation & the ad hoc projects

Guangzhou, Shenzhen

 Coordinate with various departments in order to make the project on schedule & meet targets Participate in Guangzhou and Shenzhen workshop development & consultation Pre-sales & after-sales services follow up; tailor-made presentation to fit customers’ needs; handle customers’ enquiries & complaint issue Monitor daily operation of the whole workshop with over 40 staffs and service area which include Guangdong, Shenzhen, Hunan and all other South China cities. Workshop resources planning, by means of facility & tooling utilization evaluation, planning and forecasting Human resources evaluation, allocation and planning within the workshop Equipment and material sourcing so as to maintain a “Cost-effective” workshop Provide & monitor the technical support for daily operation & the ad hoc projects Problem-solving for special vehicle problem

Guangzhou

 Pre-sales & after-sales services follow up; tailor-made presentation to fit customers’ needs; handle customers’ enquiries & complaint issue Monitor daily operation of the whole workshop with over 80 staffs and service area which include Guangdong and Hunan. Workshop resources planning, by means of facility & tooling utilization evaluation, planning and forecasting Equipment and material sourcing so as to maintain a “Cost-effective” workshop Provide & monitor the technical support for daily operation & the ad hoc projects Problem-solving for special vehicle problem

Hong Kong

 1.5 years on job placement training in “Services / Parts Department” Maintain & develop the “Dealer Management System” for 4 Service Centers Coordinate with various departments in order to make the project on schedule & meet targets Materials sourcing & resources planning for different parts & equipments Participate in new workshop development & consultation Act as organizer & trainer for the training program “Capacity Planning System“ for all user