Front End Operations; Oversees 10 employees; Passport Acceptance Agent; Notary Public; Voter Registrar; Customer Service; Multitask; Handle 90+ patron interactions per day; Troubleshoot patron concerns; Assist patrons with technology; Manage program registrations; Manage patron billing records; Manage book clubs; Monitor office supply inventory; Aid in new material acquisitions; Aid in library fundraising; Increase patron base; Obtain requested materials for patrons; Aid in maintaining current inventory; Monitor lost and missing items; Circulate materials

Scorer: Scored educational tests for state and local departments of education

TRAFFIC/CONTINUITY MANAGER : Facilitated and managed all commercial advertising and programming for both radio stations; Scheduled and entered all commercial and talk program orders for airplay; Constructed daily program logs; Calculated exact length of programs and time slots available for advertising and promotional material; Managed commercial and program inventory; Coordinated all paid advertising by working with account executives and production department to meet client expectations; Responsible for gathering production material from clients and creating production orders; Coordinated spot schedules to correct copy; Coordinated program schedules to correct order of airplay; Responsible for daily and weekly reports to account executivesPROGRAMMING: Talk format station: Responsible for programming every element and command into the automated system for airplay each dayHUMAN RESOURCE/ACCOUNTS PAYABE/RECEIVABLE/BOOKKEEPING: Responsible for calculating talent monthly commission fees; Prepared posted logs for billing; Handled all client calls regarding billing; Responsible for month end account receivable reports to corporate headquarters; Responsible for month end invoicing to clients; Responsible for co-op notarized scripts and invoices PROMOTIONS: Commercial voiceovers; Assisted in organizing contests; Created and prepared promotional material for events; Assisted during sponsored events

MEDIA SALES ASSISTANT: Assisted with sales presentations and correspondence with clients; Responsible for daily sales reports; Provided administrative and/or process support for contract administration; customer service and order history; Acted as an extension of the sales team by assisting with product pricing, sales development, sales material creation, marketing communicationsPROMOTIONS: Wrote copy for promos for airplay; Created and prepared promotional material for events; Assisted during sponsored events; Promoted television programs through written communication

Customer Service: Answered and problem-solved all communication issues from financial institutions via phone and email to insure the quality of customer orders. Entered and processed all new and renewal customer orders, Reconciled incoming orders, Supported sales team to reach financial goals, Confirmed order was correct and had been received by Production Department, Kept up to date with products and pricingHuman Resources: Handled insurance, payroll, Benefits and all employee relations for all employeesData Entry: Proofread, reconciled and entered orders into computer system for production