Will Jelbert Email & Phone Number

New York, New York, United States

"Will Jelbert is a Marie Kondo for language: challenging our worst habits and offering a way through the clutter."—Kate Riordan, The Guardian"This book is an essential guide for a social-media saturated generation."—Michelle Gielan, co-creator of Oprah's happiness course and bestselling author of Broadcasting Happiness"A laugh-out-loud journey to find the.

Greater New York City Area

Greater New York City Area

Writing psychology and happiness related articles, conducting interviews with thought leaders such as at the United Nations World Food Programme and exposing the link between humanitarian projects and happiness

• Authored a guide to five happiness muscles (of The Happiness Animal) that reached top 30 in Kindle Bestseller list
• Through daily blogging established an audience of 150,000 + social media followers
• Communication and happiness subject matter expert and speaker in New York, UK and Sydney and for live radio interviews with the BBC.
• Developed and delivered a coaching program (for communicating and connecting well) to clients worldwide

• Lead a program of work streams to migrate English support functions from Australia, India, and UK to Philippines, while creating new Japanese roles in Sydney
• Coached a team of direct report project managers to success on 30+ product launches
• Retained Japanese accounts by launching 24-by-7 Japanese support
• Responsible for Asia sign off on global product launches, raising risks (and mitigation plans), making predictions for issues and opportunities, raising content and product enhancement requests
• Drafted and scheduled email campaigns to clients and prospects, and tracked CTR results
• Slashed Sydney office bills by re-routing office telephony, and improving business continuity plan

• Drove client satisfaction from 65% Excellent (below 75% target) to 80% by recruiting specialists
• Spearheaded KPI alignment by training staff on CRM processes, CRM reporting, and KPI analytics
• Provided Sydney and Mumbai with 2nd line support and QC audits on Enterprise product queries
• Drove relationship management for resolver groups outside Australia, by creating virtual teams
• Performed regular data mining to identify trends, for example: level of demand for live chat support
• CRM reporting specialist and process specialist for all ad-hoc business continuity plan/CRM queries

Geneva, London, New York, Bangalore

• Retained funding for a Pre-Sales team by delivering a (sales requested) service improvement plan
• Recruited staff for a new office/function in Bangalore.
• Managed training plan for new Bangalore team, and coached team through complex queries
• Improved coverage of client portfolios in Pre-Sales RFPs from a mean of 72% to 96% by changing database querying processes, and by designing and delivering targeted data mining training
• Ran global ‘control center’ during migration of Reuters flagship products to a new database source
• Improved ‘resolved in one go’ scores by 11% by creating an e-knowledge base, and FAQ training

Client demand for more derivatives T&Cs content: Enhanced Reuters content, by regression testing and launching an equity warrants T&Cs database, built by translating French and German press releases into English

Modern Languages, French, German, English, 3.5 Gpa

Activities and Societies: Logosoc (founded and led a marketing interest group) at Exeter University. Fasttranslation.com - founded and.

Advanced Project Management, Project Management, 4.0

A Level, French, German, High School