Will Ortiz, Csm, Cspo Email & Phone Number

Winter Springs, FL, US

Redwood City, CA, US

• Development Manager in the Game Creation Engineering team with a role focusing on product development and creating and maintaining internal applications that assist the game development teams throughout the entire game.
• 50% sprint velocity improvement within 6 months, by proactively identifying and resolving team goal execution issues, enhancing operational efficiency, and optimizing task processes.
• Facilitated Scrum ceremonies, managed capacity, time, cost and backlog grooming, and wrote detailed user stories and acceptance criteria while tracking issues using Jira.
• Managed daily schedules effectively to optimize resource utilization. Identified internal and external dependencies, applying insights to resolve challenges.
• Presented all project metrics, KPIs, and sprint goals and objectives to all stakeholders.
• Delivered product training, developed documentation, and managed reported defects.

Plainview, New York, US

• Successfully led a cross-functional team in implementing over 100+ websites and 50+ mobile applications across various devices using both waterfall and agile methodologies; managed daily communications between partners.
• Defined scope and executed project plans based on partner needs, adapting to changes, and ensuring timelines were met across all stages of the development life cycle.
• Upheld high standards in product delivery and communication, while training clients on the use of content management system tools and applications related to the product.
• Directed and produced web content, marketing, page layouts, and graphic assets; collaborated on new feature enhancements, product development, and conducted quality assurance testing.
• Promoted from the position of Assistant Project Manager to Project Manager.Highly-considered and recognized multitasker; proven skills and ability to manage multiple complex technical projects simultaneously in a.

Plainview, New York, US

• Accountable for day-to-day tasks including project and product launches, delivery, and support; exceeded expectations, duties, and obligations as defined by project supervision.
• Responsible for collaborating on assignment delegation, including working with Project Managers, Product Managers, Developers, and Marketing staff on meetings, project objectives, and partner goals.
• Provided email, live chat and phone support to end-users of proprietary software; managed escalations to internal and external departments; performed quality assurance testing on site launches and product releases.
• Delivered first-level support for live streaming products and services, serving 170+ clients across websites, mobile applications, e-commerce, event registration, and ticketing/donor clients.
• Resolved general technical problems involving devices delivered through multiple services, assisted customers in purchasing, account management, and billing support.

Plainview, New York, US

• Worked directly with clients and customers to ensure their needs and expectations are met.
• Often handled a variety of tasks, including addressing inquiries, resolving issues, managing account details, and providing support throughout the client’s journey with the company.
• Reported and escalated complex issues and requests to proper departments and management.
• Answer client inquiries via phone, email, and chat.
• Provide detailed information about products or services.
• Troubleshoot and resolve client issues or concerns.

Bachelor'S Degree, Information Technology / Digital Media

Associate Of Arts - Aa, Fine/Studio Arts, General

Information Technology Project Management