Will Ortiz, Csm, Cspo Email & Phone Number

Winter Springs, Fl, Us

Redwood City, Ca, Us

Development Manager in the Game Creation Engineering team with a role focusing on product development and creating and maintaining internal applications that assist the game development teams throughout the entire game lifecycle. Managed 2 cross-functional teams: one responsible for the development, launch, and feature implementation of 'GameVault', an application for preserving and cataloging all Electronic Arts game titles since 1983. The other specializing in preservation services and support with global teams to ensure comprehensive preservation of all game elements.▪ 50% sprint velocity improvement within 6 months, by proactively identifying and resolving team goal execution issues, enhancing operational efficiency, and optimizing task processes.▪ Facilitated Scrum ceremonies, managed capacity, time, cost and backlog grooming, and wrote detailed user stories and acceptance criteria while tracking issues using Jira.▪ Managed daily schedules effectively to optimize resource utilization. Identified internal and external dependencies, applying insights to resolve challenges.▪ Presented all project metrics, KPIs, and sprint goals and objectives to all stakeholders.▪ Delivered product training, developed documentation, and managed reported defects.▪ Guided the team, cultivating development and advancement through one-on-one interactions.▪ Played a pivotal role in the interview and hiring process for direct and partner teams.▪ Collaborated with leadership to conceptualize and roadmap the “GameVault” digital product.▪ Designed the UX/UI experience with Figma and Adobe XD to create wireframes, final layouts, workflow designs, newsletter templates, product branding and feature functionality.▪ Consulted on the Game Build Delivery and Playtest product teams, providing direction and design resources towards application development, asset creation, Q/A and timelines.▪ Conducted regression and user acceptance testing to ensure alignment with design specifications.

Plainview, New York, Us

▪ Successfully led a cross-functional team in implementing over 100+ websites and 50+ mobile applications across various devices using both waterfall and agile methodologies; managed daily communications between partners and internal teams regarding all aspects of projects and assigned responsibilities.▪ Defined scope and executed project plans based on partner needs, adapting to changes, and ensuring timelines were met across all stages of the development life cycle.▪ Upheld high standards in product delivery and communication, while training clients on the use of content management system tools and applications related to the product.▪ Directed and produced web content, marketing, page layouts, and graphic assets; collaborated on new feature enhancements, product development, and conducted quality assurance testing.▪ Promoted from the position of Assistant Project Manager to Project Manager.Highly-considered and recognized multitasker; proven skills and ability to manage multiple complex technical projects simultaneously in a fast-paced and demanding climate, with a focus on delivering a quality solution; adept at overseeing all facets of project lifecycle, including initiation, change management, quality assurance, troubleshooting, implementation with partner training, and support; outstanding communication skills; able to successfully build strong, collaborative relationships with coworkers and customers; strong background of working with highly technical products, applications, and tools.

Plainview, New York, Us

▪ Accountable for day-to-day tasks including project and product launches, delivery, and support; exceeded expectations, duties, and obligations as defined by project supervision.▪Responsible for collaborating on assignment delegation, including working with Project Managers, Product Managers, Developers, and Marketing staff on meetings, project objectives, and partner goals.▪ Provided email, live chat and phone support to end-users of proprietary software; managed escalations to internal and external departments; performed quality assurance testing on site launches and product releases.▪ Delivered first-level support for live streaming products and services, serving 170+ clients across websites, mobile applications, e-commerce, event registration, and ticketing/donor clients.▪ Resolved general technical problems involving devices delivered through multiple services, assisted customers in purchasing, account management, and billing support.

Plainview, New York, Us

▪ Worked directly with clients and customers to ensure their needs and expectations are met. ▪ Often handled a variety of tasks, including addressing inquiries, resolving issues, managing account details, and providing support throughout the client’s journey with the company. ▪ Reported and escalated complex issues and requests to proper departments and management. ▪ Answer client inquiries via phone, email, and chat.▪ Provide detailed information about products or services.▪ Troubleshoot and resolve client issues or concerns. ▪ Track and document client issues and resolutions.▪ Processed orders, returns, and monitor account status and ensure timely follow-ups.▪ Stay informed about product features, updates, and changes.▪ Educate clients on how to use products or services effectively.▪ Provide recommendations based on client needs and preferences.▪ Participate in training sessions to stay updated on best practices and new tools.▪ Share knowledge and assist with onboarding new team members if needed.▪ Promoted to the role of Assistant Project Manager

Bachelor'S Degree, Information Technology / Digital Media

Associate Of Arts - Aa, Fine/Studio Arts, General

Information Technology Project Management