Will Maus Email & Phone Number

Missoula, Mt, Us

Missoula, Montana Area

• Demonstrate proficiency in managing and optimizing intricate IT infrastructure, overseeing system configuration, and troubleshooting technical issues to ensure the reliability and performance of critical systems• Ensure the efficiency and security of telecommunications infrastructure, contributing to the overall effectiveness of organizational operations• Full spectrum IT support for the various Washington Companies; including the Employees, Operating Companies, and Washington FamilyMajor Project Examples• Lead Telecom PBX Upgrades & Migrations to Teams• Lead A\V Conference Room Installations• Lead Digital Signage Installations• Microsoft On-Premise AD & Exchange Sync to Cloud Migration• Quarterly Disaster Recovery Testing Scenarios• Regular Enterprise Server & Desktop Upgrades and Patching Reviews• Enterprises Monitoring Solution Migration to SolarWinds• Data Center Builds & Reorganization• Critical Power Systems & Monitoring Setup• Network Equipment Upgrades

Portland, Oregon Area

• Started as a contractor through Tek Systems, then hired as a Full Time Employee on 12/4/2012.• Receive technical and customer service issues by phone, email/message, and ticketing systems on a daily basis.• Support a variety of external customers and clients, as well as internal employees.• Troubleshoot and assist, triage, or escalate that issue to analysts and engineers as appropriate.• Provided triage phone support for multiple system roll-outs at multiple locations for organizational wide implementation of the EPIC/hyperspace electronic medical records system.• Develop troubleshooting knowledge base articles for processes as documentation for future support.• Training and providing guidance to new employees as they join the technical support team.• Weekend Supervisor during 7 day support hours. Managed weekend workflow and handled escalated customers.

Missoula, Montana, United States

• Contracting property inspector – primary client: MS Property Maintenance, Spokane, WA• Executing property and insurance loss inspections on properties throughout western Montana • Inspections are initiated by insurance companies, banks, mortgage companies, and loan services and serviced through MS Property Maintenance.

Cold Creek, Montana

• Learned the trade and safety conventions for wood shake roofing. Worked at the Yellowstone Club - Big Sky MT, Rock Creek Ranch - Deer Lodge MT and the Meriwether Ranch - Melrose MT • Worked with plastic shakes, metal panels, core tin, stand and seam panels and composition.

Greenville, Texas

Human Interactive Products (HIP) Inc., Hamilton, MT• HIP Inc. contracted with Raytheon Company - Greenville, Texas for transition of the Astor Program from development to delivery of this on-flight radar system to the United Kingdom’s Ministry of Defense• The HIP Inc. contract included engineering duties, security and accreditation, and secure document management. I learned and managed the computer systems for both Raytheon and the MoD to perform secure document management and transfer. I also learned and managed the protocol for the secure data library in this military environment.

Missoula, Montana

Built coca-cola product pallets and operating forklifts on a daily basis throughout the entire shift.

Bachalor Of Science, Business Managment Information Systems

Activities and Societies: Multiple class projects some with professional clients: Dahlup Photography Website in use by client –.

Architecture

Studied Architecture at Montana State University-Bozeman