William Moran Email & Phone Number

Ireland

Responsible for overall performance of Sysnet's PCI DSS online portals, including call resolutions from Help Desk, Change Management and Release Management. Responsibilities Managing the various areas of Production Support to agreed service levels while managing concurrent multiple complex projects/initiatives. Managing effective communications within and outside the team. Maintaining a high level of customer focus and satisfaction. Working closely with multiple… Show more Responsible for overall performance of Sysnet's PCI DSS online portals, including call resolutions from Help Desk, Change Management and Release Management. Responsibilities Managing the various areas of Production Support to agreed service levels while managing concurrent multiple complex projects/initiatives. Managing effective communications within and outside the team. Maintaining a high level of customer focus and satisfaction. Working closely with multiple internal stakeholders while maintaining a constructive relationship with all stakeholders, Business Analysis, Development, QA, Technical Infrastructure and Help Desk groups. Manage provision of various reporting information including management, audit/control, adhoc requests. Maintain system performance monitoring and reporting. Track and maintain project/incidents metrics including regular performance reporting. Production release management. Change control management (SAS 70 Compliant). Budget and cost management. Show less

Curach Consulting / HMH http://www.hmhco.com/Creating Functional Specifications, Use cases and Business Rules Documentation and participating in workshops to develop requirements. Responsibilities Defining business requirements for implementing large software applications – web based applications. Converting high level documentation (for software products) and producing detailed level design documentation. Use case analysis and wireframe diagrams. Screen design… Show more Curach Consulting / HMH http://www.hmhco.com/Creating Functional Specifications, Use cases and Business Rules Documentation and participating in workshops to develop requirements. Responsibilities Defining business requirements for implementing large software applications – web based applications. Converting high level documentation (for software products) and producing detailed level design documentation. Use case analysis and wireframe diagrams. Screen design and usability. Providing strong organizational, analytical and problem solving skills.  Building effective relationships with business and technical teams across multiple locations.  Ability to work to deadlines and prioritise effectively. Working as part of a team. Show less

 15 years experience in the IT industry. Identify requirements between business and IT to ensure requirements are defined for the solutions development team. Building effective working relationships with business and technical teams across multiple locations. Project managed the integration and implementation of voice biometric technology into Tier 1 Financial Institutions.  Liaised with sales team to conduct client trials, generated specifications and project… Show more  15 years experience in the IT industry. Identify requirements between business and IT to ensure requirements are defined for the solutions development team. Building effective working relationships with business and technical teams across multiple locations. Project managed the integration and implementation of voice biometric technology into Tier 1 Financial Institutions.  Liaised with sales team to conduct client trials, generated specifications and project estimates. Project managed successful enterprise Learning Management System for Tier 1 Financial Institutions. PRINCE2 Certified. Management of client requirements. Building and maintaining excellent client relations. Excellent communication skills.Analyzing the business needs of clients and managing the end to end delivery of customer facing Systems Integrations to cost, time and quality, for multi million Euro projects.Responsibilities Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders. Maintain regular and effective communications with the customer and account team and ensure prompt and effective resolution of scope, relationship or project issues. Identify any issues and risks to the completion of a project and make recommendations for resolution, actioning the recommendation where appropriate. Work closely with all parts of the business, including Sales/Pre Sales, Client, IT and Help Desk. Client facing – develop specifications; attend pre sales meetings and deliver presentations of our technology and solutions. Participation in project scoping and planning activity during the sales and proposal process. Establish effective project management and reporting. Take ownership of all key project deliverables and ensure customer acceptance. Take ownership for project completion and sign-off, and appropriate wrap-up and post project knowledge sharing. Show less

Project Lead for the development of the Learning Management System (LMS). Analyzed the business needs of clients and Project Lead on LMS implementations for various clients (FSI, Wells Fargo, Bank of NY, Bank of America, ABN AMRO).Responsibilities Identify client business needs and propose solutions to business problems. Creation of client’s project requirement specification. Managing development projects, costing, scheduling of resources and delivering the product to the… Show more Project Lead for the development of the Learning Management System (LMS). Analyzed the business needs of clients and Project Lead on LMS implementations for various clients (FSI, Wells Fargo, Bank of NY, Bank of America, ABN AMRO).Responsibilities Identify client business needs and propose solutions to business problems. Creation of client’s project requirement specification. Managing development projects, costing, scheduling of resources and delivering the product to the client.  Identifying issues and risks to the completion of the project. Pre Sales specification with Client and Sales Team. Document requirements, estimate cost and effort required for project. Liaise with project members: graphics department, software developers and interactive design. Taking day to day responsibility for the supervision of the project team. Liaise with sales team and client contacts throughout project.  Ensured that sign off by the client/account manager was achieved at each stage of the project. Analysis/review of project budget, quality and time submitted to General Manager. Show less

Computer Science Diploma, Computer Studies

Education record