Will Rodriguez Email & Phone Number

Fort Lauderdale, FL, US

Florida, United States

• Built and maintained strong working relationships with various clients, including entrepreneurs, business owners, and other community stakeholders.
• Delivered consulting services to entrepreneurs and businesses to help them develop strategies for enhancing their customer service.
• Provided arts coaching and life coaching to individuals to help them achieve their personal, creative, and professional goals.

Florida, United States

• Managed the warranty cycle for all homes in the regional market, while ensuring timely and effective resolution of customer issues.
• Acted as the Regional Customer Service Manager, which included overseeing all aspects of customer service within the warranty department.
• Coordinated with construction teams and subcontractors to resolve warranty claims.
• Monitored and analyzed warranty data to identify trends and areas for process improvement.
• Trained and mentored staff to facilitate knowledge sharing and improve team-wide performance.
• Implemented new standard operating procedures (SOPs) to enhance warranty processes and improve customer satisfaction.

United States

• Executed comprehensive market analysis and facilitated vendor acquisition to support new home construction projects.
• Cultivated partnerships between NVR and its vendors, as a relationships liaison.
• Provided infrastructure support to enhance operational efficiency and project execution.
• Utilized expertise in consulting, custom remodeling, and project management to drive process improvements.
• Played a key role in strengthening vendor relations and ensuring quality service and materials for construction projects.

South Florida

• Oversaw new home construction projects, managing multiple sites simultaneously as a Senior Project/Construction Manager.
• Delivered comprehensive field training to crews to ensure adherence to quality standards and construction best practices.
• Coordinated project schedules and resources to facilitate timely and efficient project completion.
• Implemented and maintained safety protocols to ensure a safe working environment on all construction sites.
• Collaborated with subcontractors, vendors, and internal teams to address project challenges and optimize operations.
• Monitored project budgets and timelines, while ensuring projects were completed within scope and financial parameters.

Florida, United States

• Oversaw a variety of large-scale commercial and residential construction projects from planning to execution as a Senior Project Manager.
• Maintained accountability for all bid processes, project estimation, insurance, documentation, and mortgage lender procedures for mitigation and construction.
• Partnered with clients and project teams to monitor project progress, manage project expenses, and mitigate risks.
• Orchestrated client meetings, closing processes, and billing; and developed project budgets using Xactimate and other software.

Tampa/Miami, FL

• Spearheaded commercial and residential construction projects, including overseeing all phases from initiation to completion.
• Managed multiple disciplines and trades across numerous simultaneous projects to ensure seamless operations.
• Administered sinkhole claims, including negotiating insurance settlements and processing mortgage lender documents.
• Executed all necessary documentation, estimating, contracts, and permitting.
• Planned and coordinated meetings with subcontractors and vendors to discuss the project scope; and negotiated vendor costs for materials and services to maintain budget integrity.

Cyber Security & Project Management Certification

International Law And Legal Studies

Continuing Education, Construction Management