William Roy Email & Phone Number

Macquarie Park, New South Wales, Australia

Canon is the world’s leading imaging organisation that actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible.Canon has a vision to be recognised for our customer-focused solutions and market leading technology and services.

Enterprise Account ManagerTaking ownership around my existing customer's needs focusing on the below products and services:> Print> Smart Meetings and Workspaces> Visitor Management> Workplace Management> Digital Signage> Interactive Flat Panels> Unified Comms> Public cloud migrations> Networking> SD-Wan implementation> Carriage link provision> IT Support services – End user through to systems/cloud/network infrastructure> Security> IT Procurement – Hardware/Software/Licensing – Noting that as a Cisco Gold Partner we have excellent pricing power and engineering capability.> Microsoft Teams Callinghttps://www.ricoh.com.au/

Sydney, Australia

Managed my own overlay of Enterprise Accounts ensuring to provide escalation, ownership and resolution for all BAU, Reporting and Technical requirements.Further to this, I managed a team of ARMs (Account Relationship Managers) to ensure success of the NSW Sales Branch within Ricoh Australia

Print & IT ServicesAccount Relationship Manager looking after NSW Enterprise team.With a couple years experience in the industry & a background in resolving complex problems for all customers - I ensure all customers are looked after via savings, minimised downtime & fast resolution of any issues that occur.I'm an Account Manager that takes ownership of all his tasks, follows up everything & does it with an endlessly positive attitude.http://6reasons.ricoh.com.au

North Ryde

Print & IT ServicesNew Business Development and Account Management within the Sydney South West Region.http://6reasons.ricoh.com.au/

North Ryde

Provided a key link between Ricoh Sales, internal teams & external customers. This involved ensuring all internal and external issues revolving around NSW branch were dealt with in a thorough and efficient manner. Heavily involved in managing any and every escalatation - technical or general support enquiries. Responsibilities include:- Calculating & processing Monthly Commissions.- Monitoring orders to ensure accuracy and completion of the sale.- Champion all sales tasks and systems & ensure compliance from NSW Sales team.- Manage relationships with internal and external clients. (Regional dealers, service, operations IMACD, warehouse, finance, sales and Ricoh clients)- Maintain inventory of S2 warehouse which involves faciliating trial units, express orders, contra units & replacements.- Assist with inductions and training of Salesforce, CPQ and any other systems required to perform a Sales role.- Provide support for the production of tenders, bids and other sales related documents- Ensure 100% compliance of Salesforce by the team including forecasting, targets, opportunities and data accuracy.- Co-ordinate special projects as directed by the State Sales Manager. (Refurb List, Sales Activity Reports, Forecasting, Commission & Events)

North Ryde

Maintain effective internal sales and administrative procedures and assist in the pre and post sale administration duties for the NSW SME team. Perform workplace activities in accordance with Lanier’s Occupational Health and Safety Policy and to uphold and promote the values of Lanier.Responsibilities include:- Manage and co-ordinate team meetings and the monthly sales meeting.- Process orders ensuring completion and accuracy of the sale.- Track status of orders and ensure all sales inquries and orders are dealt with efficiently and effectively.- Manage relationships with internal and external clients. (Regional dealers, service agents, operations, warehouse, sales and Lanier clients)- Assist with inductions and training of Salesforce and all systems required to perform the required role.- Provide support for the production of tenders, bids and other sales related documents- Ensure 100% compliance of Salesforce by the team including forecasting, targets, opportunities and data accuracy.- Co-ordinate special projects as directed by the State Sales Manager. (Machines in Field Reports, Sales Activity Reports & Low Hanging Fruit Report)

World Square Sydney Australia

Responsible for operational management of key client accounts, in support of the B2B sales team’s central objective of revenue growth from the CBS Interactive suite of online and direct marketing products. Accountable for developing proposals with the Account Director/ Senior Account Manager assisting in product development opportunities and all post-sale client liaison, most importantly the successful execution of client campaigns and post-campaign reporting.Responsibilities include:- Establish and maintain relationships with internal and external stakeholders.- Weekly reporting of revenue, operational scheduling and campaign performance from allocated clients. Daily maintenance of Customer Relationship Management (CRM) database.- Product development & innovation- New business development- Campaign reporting and post campaign analysis

World Square Sydney Australia

Plan and manage the successful execution of both local and international direct marketing campaigns. Inclusive of campaign scheduling, interactive product design and development (html email, registration pages, micro sites, e-books etc) email broadcasting and campaign optimisation.Responsibilities include:- Production • Design and develop HTML email creative’s, registration pages and other interactive products such as micro-sites and eBooks • Understand and implement the systems necessary to ensure the best user experience and to capture and track activity for analysis & reporting- Campaign Management • Structure, test, launch and report on direct marketing campaigns and provide excellent client service • Working with CNET Direct Sales team to understand client needs • Manage all aspects of campaign set up and ongoing campaign execution. • Work with the Operations Manager and /or the Interactive Campaign manager to plan and schedule your workload • Email broadcasting using in-house bespoke email delivery system • Develop detailed post campaign reports and provide recommendations on how to improve results • Delivering quality campaigns on time and within budget • Provide the Operations Manager with regular campaign updates and response analysis when requested.

Wynyard Sydney Nsw

I worked for ING for 3 years with extensive experience in Operations – Outflows and within that time frame I’ve worked on several mini projects including:-Testing (PVT and Regression Testing)-Disaster Recovery Center Testing-Annual Review help including Organising Information and Interacting with employers-ING Mortgages Project involving calling customers internal and external-Unclaimed Monies ProjectA few responsibilities I undertook in my role were:-Social Committee Member-Cheque Printing and Telegraphic Transfers-Calling customers / dealing with advisers in order to clarify requests or debrief them on the particular situation and its resolutions.

Higher School Certificate

Information Technology Cert Iv (Web Design)