- Orchestrated a dual-server network upgrade, enhancing operational reliability and redundancy. Administered network infrastructure including security, load balancing, and backup solutions. Achieved 15+ years with no major downtime or data loss (except for one incident caused by another contractor, which was largely restored quickly).- Established a fully equipped IT lab, managing budget and hardware procurement, aligning with the church's digital transition.- Empowered staff through user training, enabling them to handle routine maintenance and basic administration, fostering a culture of self-sufficiency. Provided strategic IT solutions and hands-on support, adapting to changing needs and committee decisions. Ensured smooth transitions through comprehensive documentation and collaboration with other contractors.- Navigated a historic building's infrastructure challenges by creatively implementing network cabling. Regularly updated IT infrastructure, incorporating modern technologies and best practices. Emphasized disaster recovery planning and data security, minimizing downtime and data loss.- Leveraged extensive IT skills in a religious nonprofit organization, aligning with community service and public sector values.

(Formerly Will Murray Consultants, Acanthus Technology, Inc., and Acorn IT Group)- Provided IT consulting services to small to mid-sized businesses and nonprofits, setting up networks and servers, migrating to multiple servers, and implementing cost-effective high-speed internet and wireless networks.- Acted as the exclusive network administrator for the California-Nevada Annual Conference of the United Methodist Church, overseeing a complete network and hardware refresh, and installing an on-site Microsoft Exchange Server.- Developed websites, transitioned to third-party subscription email management services, and implemented volume licensing, saving clients money and ensuring software currency.- Managed help desk, onsite, and remote troubleshooting services, ensuring efficient and reliable IT support.- Solved complex IT problems, such as fixing network issues caused by previous technicians and migrating email systems to in-house solutions.- Adapted to rapidly changing technology landscapes, learning new skills and tools to provide up-to-date solutions for clients.- Balanced multiple clients and projects, maintaining high service levels through effective time management and prioritization strategies.- Worked with vendors to secure competitive pricing and access to necessary equipment, improving client cost efficiency.- Provided training and created documentation, enhancing client self-sufficiency and reducing support calls.- Implemented disaster recovery solutions, improving data protection and business continuity.

- Managed the IT infrastructure during a period of rapid company growth, expanding from 30 to over 65 staff members and scaling the IT setup from about 40 machines to over 110.- Oversaw 14 servers in the production server room and managed an additional 6 servers in the test lab environment.- Led the upgrade of the network infrastructure, including installing additional cabling and enhancing network capacity to support a growing team and demanding project requirements.- Managed a diverse mix of operating systems, including various versions of Windows, Ubuntu Linux, and CentOS Linux, ensuring seamless integration and functionality across different systems.- Collaborated with the engineering department to expand the network infrastructure and provided technical consulting for FAA and U.S. Air Force projects.- Coordinated and administered network connectivity between AWI's headquarters, its East Coast office, and weather sensor systems across the U.S. and in the Gulf of Mexico.- Developed an intranet to support developers, integrating it with SharePoint and Exchange.- Served as a technical resource for the technical writers, contributing to the technical documentation for the FAA.- Supported various other tasks, including updating the telephone system, troubleshooting problems with the irrigation system, and overseeing building infrastructure such as electrical, HVAC, Internet connections, and physical security.- Provided training to staff and customers, designed and implemented new projects (e.g., company-wide wiki, website redesigns, streamlined process flows and forms, and an extendable IT asset inventory system).