Will Seip Email & Phone Number

◦ Serve as the primary point of contact for customers across the entire United States, addressing advanced lawn care inquiries. ◦ Collaborate with our Training Manager to develop and maintain training materials for all incoming Yard Advisors, ensuring consistency and quality in the onboarding process.◦ Conducted 1:1 phone call consultations and provided customized video responses, guiding customers to ensure their satisfaction and overall experience were both maximized.◦ Co-hosted… Show more ◦ Serve as the primary point of contact for customers across the entire United States, addressing advanced lawn care inquiries. ◦ Collaborate with our Training Manager to develop and maintain training materials for all incoming Yard Advisors, ensuring consistency and quality in the onboarding process.◦ Conducted 1:1 phone call consultations and provided customized video responses, guiding customers to ensure their satisfaction and overall experience were both maximized.◦ Co-hosted and contributed to the creation of over 40 regional webinars, focusing on addressing seasonal customer inquiries from March 2023 to August 2023.◦ Implemented a systematic approach to measure the success of the webinar project by maintaining a weekly data spreadsheet.◦ Analyzed data from Zoom, YouTube, and Klaviyo to determine if the project’s success metrics were being me and adjusting our approach accordingly. Show less

Ellicottville, New York, United States

◦ Served as a key contact for any questions owners had regarding monthly statements, including maintenance issues, cleaning fees, and revenue generated. ◦ Coordinated with management to print monthly checks for all owners in the rental pool. ◦ Reviewed and edited all revenue batches on a daily basis.◦ Billed maintenance work orders for units in the rental pool. ◦ Coordinated the process of updating owner calendars and organizing deep cleans for all units in the rental… Show more ◦ Served as a key contact for any questions owners had regarding monthly statements, including maintenance issues, cleaning fees, and revenue generated. ◦ Coordinated with management to print monthly checks for all owners in the rental pool. ◦ Reviewed and edited all revenue batches on a daily basis.◦ Billed maintenance work orders for units in the rental pool. ◦ Coordinated the process of updating owner calendars and organizing deep cleans for all units in the rental pool for the 2021-2022 season. Show less

Ellicottville, New York, United States

◦ Selected to work unsupervised shifts and to be the point-of-contact when a manager is not available.◦ Worked with management to resolve billing issues when adding package components to guest folios.◦ Created training materials for new hires.◦ Implemented the use of Excel spreadsheets to track and simplify multiple processes, such as recording cancelled reservations.

Allegany, New York, United States

◦ Involved in the entire process of planting, growing, and then cultivating multiple vegetable crops.◦ Worked with new staff members to ensure that all tasks were completed efficiently and effectively.◦ Selected as a weekend staff member to ensure optimal conditions.

Ithaca, New York Area

◦ Coordinated and implemented the van certification program for all incoming hires.◦ Managed the different positions in an efficient manner during high-occupancy and parking events. ◦ Trained incoming hires at all positions throughout the front office.

Ithaca, New York Area

◦ Coordinated weekly office hours to discuss course content with students.◦ Worked with ~7-15 students per week in terms of grading essays and projects. ◦ Identified students who were struggling in the course and met with them to work out a plan to succeed.

Buffalo/Niagara, New York Area

◦ Assembled an ~30-page report regarding construction options for a sustainability workforce training center. ◦ Evaluated alternative energy sources, heating options, and cooling options for the training center.◦ Developed a brief informational video concerning community solar options for residents.◦ Directed efforts to consider reusing old solar panels. ◦ Corresponded with the University at Buffalo to form a partnership with the training center.

Allegany,Ny

◦ Selected as a weekend staff member to ensure optimal conditions.◦ Initiated a plan to utilize local plants and integrated pest management with the help of a coworker.