Main Current Clients: Medrano’s Mexican Restaurant (4 locations in Southern California)Gardening and Maintenance Corporation (Lancaster, CA)Sankofa Braiding Academy (Berkeley, CA)Past Clients: StaceyKutz (Los Angeles, CA), Driscoll and Driscoll Insurance (Palmdale, CA), STAND Tall Physical Therapy (Newport Beach, CA)• Achieve clients’ revenue goals by collaborating with business leaders to develop and implement multiple successful digital and print marketing strategies. Create posters, flyers, banners, menus, and videos for display in-house and online Oversee online presence through the administration of web sites, email, and social media accounts.• Decrease clients’ technology related expenses by managing budgets, purchases, installations, support, and inventory of computers and software, printers, network and communication devices, and audio/visual equipment. Analyze problems, recommend and implement technology solutions training and support.• Obtain and review lease agreements, licensing applications, and contracts.• Create job announcements, forms, templates, signs, and Excel workbooks.• Communicate with vendors, landlords, customers, and community members on behalf of clients.• Simultaneously manage multiple projects; maintain customer database and accounting.

Create lesson plans involving direct and small group instruction, lecture, discovery, inquiry, project based learning, videos, experiments, and games for students to overcome resistance to, and foster a deeper understanding of algebra and physical science.Acquired grant to purchase district's first 3D printer.Coached girls' basketball and Science Olympiad teams.

The hardest working “sub” in the AV!Work short and long term, regular and special education, K-8 assignments in Antelope Valley schools.Utilize technology in the classroom to enhance learning. Assist students and staff with technology such as: time-saving tips, email, and PowerPoint. Create rapport with all stakeholders including: students, parents, teachers, office staff, principals, counselors, district administrators, board members, and politicians. Attend voluntary job training sessions, staff meetings, and district sponsored community events. Show support for students at extracurricular activities. Provide financial support for students in need.References: Lorraine Peña-Zapata, Principal, Joshua Elementary School, Lancaster, 661-948-0743Dr. Richie Romero, Principal, Keppel Academy, Littlerock, 661-944-2152

Developed and implemented company's online marketing strategy. Redesigned and maintained company website. Created and administered new email marketing program through Constant Contact which generated more than $1 million in new contracts. Launched and updated Facebook, LinkedIn, and Yelp social media pages. Managed Google AdWords and Yahoo! Search Marketing campaigns. Educated owners and staff about the various aspects of online media.

Analyzed, developed and implemented technical training and support for new hire and recurrent training needs on key systems, department processes, and soft skills. Learned new Yahoo! advertising platform, customer management system, and related job functions. Served as lead in development and facilitation of recurrent 6 week customer service new hire training program in two US and seven international locations. Partnered with team members to design, develop, and reproduce manuals, presentations, and job aids. Provided post-training coaching and support to department. Analyzed training impact by measuring quality and customer satisfaction results. Presented feedback to department management.Reference: Leanne Arent and Catherine Maina - LinkedIn Contacts

Worked with limited supervision to coordinate and deliver group and individual, classroom and online training for 4000+ Hospital employees and physicians on applications and devices including: Windows and Mac Operating Systems, Microsoft Office, learning management system, intranet applications, Crystal Reports, Blackberry devices, and clinical applications. Provided 1st and 2nd level deskside, phone, and remote support. Facilitated standard introduction to advanced Microsoft Office 2000 – 2002 classes daily and provided post-training support. Acted as liaison between IT department and local Microsoft representatives for product releases, upgrades, and advanced troubleshooting issues. Prepared and delivered software demonstrations for new hires. Developed new and customized classes based on hospital standards and customer requests. Created and updated documentation and online tutorials/FAQs for staff. Prioritized and responded to service requests, including high profile assignments, in a professional and timely manner with a high level of quality and service excellence. Explained technical concepts in non-technical terms. Accurately tracked information in the Remedy helpdesk ticketing system. Cross-trained Support Center staff on applications, common questions, new processes, and problems. Ensured proper configuration and operation of classroom PC’s.Attended conferences, trainings, seminars, and user group meetings to increase level of knowledge in IT industry.Reference: Racheal McCabe LinkedIn Contact

Increased revenue and customer satisfaction through the delivery of top-notch training classes, supervision of software trainers, and improvement of the relationship between the Training, Sales, and Retail Sales teams.Supervised 2 full-time and 15 part-time instructors.Coordinated resources for three training center with 15+ classes per day including: scheduling/confirming students, instructors, classrooms, and equipment; assisting with travel arrangements; configuring computers; ordering materials; and finding alternative resources as needed.Instructed Microsoft Office, other software, and product training classes.Install and troubleshoot hardware and software, setup and make changes to network configuration.Developed processes to reduce errors and streamline tasks performed by sales, retail, and training teams.Rescued $1.5 million contract by providing excellent customer service.

Microsoft Office and Corel software training for Los Angeles area law firms and US Government departments in the Los Angeles area.