Product Manager Ii
Current
Aug 2024 - Present
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Will Case Email & Phone Number
Product Manager @ Microsoft | Linux | Kubernetes | OSS Cloud Native
at
Microsoft
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Manager @ Microsoft | Linux | Kubernetes | OSS Cloud Native
Location
Charlotte Metro, United States
Company size
Who is Will Case? Overview
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Quick answer
Will Case is listed as Product Manager @ Microsoft | Linux | Kubernetes | OSS Cloud Native at Microsoft, a with 189892 employees, based in Charlotte Metro, United States. AeroLeads shows a matched LinkedIn profile for Will Case.
Will Case previously worked as Product Manager II at Microsoft and Cloud Solution Architect at Microsoft. Will Case holds Bachelor'S Degree, Computer Science Information Systems from Johnson C. Smith University - Jcsu.
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Microsoft
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Profile bio
About Will Case
As a Product Manager, I bring a wealth of expertise in cloud-native application development. My passion lies in exploring and applying the latest cloud-native technologies to transform businesses and industries.I hold a bachelor’s degree in computer science from Johnson C. Smith University. My educational background, combined with my hands-on experience, has equipped me with a deep understanding of the cloud computing landscape.I am always eager to learn new skills, explore new opportunities, and connect with like-minded professionals who share my enthusiasm for cloud computing and software development. Let’s connect and explore how we can drive innovation together!
Current workplace
Will Case's current company
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Microsoft
6 roles
Will Case work experience
A career timeline built from the work history available for this profile.
Cloud Solution Architect
Current
Jul 2022 - Present
Customer Engineer
• Supporting key Container and Kubernetes solutions on Azure, including regular engagement on customer training/consulting, proactive monitoring, and well-architected frameworks• Developing strategies to modernize customer applications to drive growth and use of Azure. While maintaining and deepening trust with customers and partners.• Delivering engagements to translate technology-based concepts into actual customer implementable solutions, including proof-of-concepts. This leads to… Show more • Supporting key Container and Kubernetes solutions on Azure, including regular engagement on customer training/consulting, proactive monitoring, and well-architected frameworks• Developing strategies to modernize customer applications to drive growth and use of Azure. While maintaining and deepening trust with customers and partners.• Delivering engagements to translate technology-based concepts into actual customer implementable solutions, including proof-of-concepts. This leads to the adoption of cloud native technologies. • Simplifying tech jargon into terms that are understandable to management and other stakeholders.• Leveraging insights into the underlying needs of customers and recommending service delivery to meet those needs. Show less
Sep 2021 - Jul 2022
Technical Support Specialist
• Led a team of 5 work-study students to respond to 30+ inbound support requests a day.• Coordinated with the infrastructure team to proactively assist customers with SharePoint and Office 365.• Managed repairs, reimages, and deployments for 300+ university computer assets.
Sep 2019 - Sep 2021
Account Manager / Customer Facing Program Manager
• Identified key performance indicators to create a customer health index for 56 customers, leading to a ~34% increase in retention over an 18-month period.• Collaborated with engineering, marketing, and customer success to ensure that customer-originated bugs and enhancements were included in future sprints.• Collaborated with the director of marketing to conduct market research to determine the viability of new services. The research led to realignment in product positioning.
Jul 2016 - Sep 2018
Software Support Analyst
• Supported 28 customers, reduced response time by ~47%, and improved resolution time by ~12%.• Recorded bugs and created enhancements for the quality assurance team.• Leveraged internal Zendesk customer data to create a customer issue severity index.• Authored 100+ knowledge base articles, started a company SLA and created support videos.
May 2014 - Jun 2016
Team & coworkers
Colleagues at Microsoft
Other employees you can reach at microsoft.com. View company contacts for 189892 employees →
QJ
Que John
Colleague at MicrosoftSan Francisco Bay Area, United States
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BM
Bouhari Mohammed
Colleague at MicrosoftDouala, Littoral, Cameroon
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MK
Manas Kapoor, Mba, Ms
Colleague at MicrosoftCanada
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KP
Kirt P.
Colleague at MicrosoftLos Angeles, California, United States
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BQ
Bau Qtyu
Colleague at MicrosoftBrazil
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MD
Mohsen Davtalab
Colleague at MicrosoftIsfahan, Isfahan Province, Iran, Islamic Republic Of
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MS
Manavdeep Singh Dhaliwal
Colleague at MicrosoftWinnipeg, Manitoba, Canada
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NV
Nicholas Velasquez
Colleague at MicrosoftSeattle, Washington, United States
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RR
Rekha Reddy
Colleague at MicrosoftBengaluru, Karnataka, India
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AA
Alok A.
Colleague at MicrosoftMiami, Florida, United States
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Que John
Colleague at MicrosoftSan Francisco Bay Area, United States
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BM
Bouhari Mohammed
Colleague at MicrosoftDouala, Littoral, Cameroon
View →
MK
Manas Kapoor, Mba, Ms
Colleague at MicrosoftCanada
View →
KP
Kirt P.
Colleague at MicrosoftLos Angeles, California, United States
View →
BQ
Bau Qtyu
Colleague at MicrosoftBrazil
View →
MD
Mohsen Davtalab
Colleague at MicrosoftIsfahan, Isfahan Province, Iran, Islamic Republic Of
View →
MS
Manavdeep Singh Dhaliwal
Colleague at MicrosoftWinnipeg, Manitoba, Canada
View →
NV
Nicholas Velasquez
Colleague at MicrosoftSeattle, Washington, United States
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RR
Rekha Reddy
Colleague at MicrosoftBengaluru, Karnataka, India
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AA
Alok A.
Colleague at MicrosoftMiami, Florida, United States
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2 education records
Will Case education
Bachelor'S Degree, Computer Science Information Systems
Associate'S Degree, Business, Management, Marketing, And Related Support Services
FAQ
Frequently asked questions about Will Case
Quick answers generated from the profile data available on this page.
What company does Will Case work for?
Will Case works for Microsoft.
What is Will Case's role at Microsoft?
Will Case is listed as Product Manager @ Microsoft | Linux | Kubernetes | OSS Cloud Native at Microsoft.
Where is Will Case based?
Will Case is based in Charlotte Metro, United States while working with Microsoft.
What companies has Will Case worked for?
Will Case has worked for Microsoft, Johnson C. Smith University - Jcsu, and Treetop Commons, Llc.
Who are Will Case's colleagues at Microsoft?
Will Case's colleagues at Microsoft include Que John, Bouhari Mohammed, Manas Kapoor, Mba, Ms, Kirt P., and Bau Qtyu.
How can I contact Will Case?
You can use AeroLeads to view verified contact signals for Will Case at Microsoft, including work email, phone, and LinkedIn data when available.
What schools did Will Case attend?
Will Case holds Bachelor'S Degree, Computer Science Information Systems from Johnson C. Smith University - Jcsu.
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