Will Taylor Email & Phone Number

Bracknell, England, United Kingdom

Chertsey

Bracknell

Software Development Delivery, Project Management, Program Management, and Business Process Improvement.

Maidenhead

Delivered Hot Fix and Service Pack releases to address customer raised issues for Cloud and Enterprise product versions, including security issues which had to be addressed within aggressive service level targets.Managed on-shore and off-shore developers and testers using Kanban to deliver defect fixes as well as features that improved the supportability.

Maidenhead

Set quality criteria for product releases. Reviewed and guided test coverage for performance, automation and manual testing for functional and non-functional requirements.Managed parallel projects for on-shore and off-shore testers to deliver products for Cloud, on-premise Enterprise and Hybrid, as well as for iOS and Android mobile devices.Successfully.

• Defined and implemented global standards and metrics across product development and IT service teams in UK, Canada, US, Austria and Germany using Lean, Scrum, Agile and Waterfall.
• Ensured consistency and acted as independent quality gate keeper to VP Software Development for 30 to 50 concurrent projects and programs across end-user, management server, gateway and appliance product lines.

• Managed team of 78 staff through six direct reports to deliver 20 concurrent projects and programs that ranged from one to 54 years of development effort over three to 18 months.
• Directed testing for end-user Anti-Virus, Firewall, Management, Email and SharePoint products on Windows, Mac, UNIX and Linux platforms including multiple language support.

• Contracts with Vodafone, Cable & Wireless and NTL.
• Managed end-to-end test and readiness work-stream of a major change project implementing Siebel CRM to deliver system and process changes from sales through fulfilment to billing.
• Appointed to help recover a multi-site pan-European desktop transformation programme, which was late and over-budget. Reduced inherited budget by over 50% without impacting customer functional requirements or extending.
• Managed the UAT of changes to the central helpdesk system for multiple SLAs.
• Identified and delivered improvements in: standardised design process - produced templates and checklists for design documentation; clarified architectural roles - reducing duplication; supplier management selection.

• Influenced approach and negotiated content with regional managers for 248 staff across the US, Europe, Canada and China: Internal and third party.

• Managed 42 staff and reported to a Vice-President based in the USA.
• Successfully delivered complex programmes, under decreasing budgets and frequently changing timelines.

• Responsible for verification of protocol conformance, switch performance and capacity. Programme manager for the delivery of 3 major releases of 4 products in parallel.
• Managed manual and automated testing of functional areas, robustness, upgrades, performance and protocol inter-working.

• Responsible for business process re-engineering, capital expense management and for cost reduction.