Will Taylor Smith Email & Phone Number

Atlanta, Ga, Us

Tampa, Fl, Us

- Strategically reduced up to ~50% of outreach workflow completion times on an internal healthcare tool via in depth redesign for greater efficiency.- Worked closely with the business’ stakeholders and SME’s to simplify the many complex workflows of a custom healthcare CRM and introduce new features to a rapidly growing user base.- Restructured the navigation of the app focusing on an enhanced information architecture. This process was heavy on stakeholder and user interviews, journey mapping, and building interactive prototypes.- Enhanced data display and manipulation- Provided recommendations and feedback throughout the development process.- In January of 2024, the organization underwent a restructuring that resulted in the elimination of this role.

Roseland, New Jersey, Us

- Competed in a global hackathon winning first place in the state and third worldwide (of 300 teams).- Rapidly designed research-driven B2B user experiences from concept to launch that simplifiedcomplex workflows.- Designed an intuitive interface empowering anyone to wield the power of machine learning in clientonboarding processes. Implemented a novel “matching” task with thoughtful content strategy.- Worked with multi-disciplinary teams and cross-functional partners to solve niche client problems.- Partnered closely with product and scrum teams in embedded fashion to resolve tensions betweenneeds of the business and needs of the users.- Frequently utilized and contributed to a large scale design system library built on Angular.- Validated design decisions with user feedback and user research activities such as SME & userinterviews, observational studies, and usability testing of wireframes and high fidelity mockups andinteractive prototypes.- Designed data-rich dashboards incorporating big data visualization and manipulation for both internaland premier clients.

- Partnered with stakeholders of companies in various industries, such as multi-million dollar digital publishing company Frankly Inc., to build beautifully intuitive user interfaces.- Acted as a mentor and coach to an entry level designer.- Specialized in finding creative solutions to novel problems and value-added features by approachingproblems with sincere curiosity.- Worked closely with developers to realize products with wireframes and clickable prototypes.- Strategized road maps to align with clients’ long-term business objectives.

While completing a certification in User Experience Design, advised a wide demographic of customers on their mobile device purchase decisions face to face.

Atlanta, Ga, Us

- Founded and designed one of the first HIPAA compliant (encrypted) video conferencing platforms for Licensed Professional Counselors and their healthcare patients. Key functionalities include scheduling/ booking, Twilio integration, and Stripe payment processing integration.- Employed a user-centered design approach to design the platform’s end-to-end experience via wireframes and high fidelity mockups- Conducted extensive user research via user surveys, user interviews, usability tests, and attending seminars to deliver an intuitive user interface.- Managed roadmap from concept to delivery.- Worked closely with 3rd party development team in India to launch the product.

Customer relationship management system (CRM) targeting small businesses. Initially hired for customer support, but was quickly allowed product related responsibilities after proactively filling in some gaps. Built a bridge between user feedback and product development. Worked daily with overseas developers in India on product roadmap to deliver bug fixes, implement new feature enhancements, and improve usability based largely on personal interactions with users while on-boarding and training via phone, email, and screen- share. Per feedback from users, made a logic/layout change to the sign-in screen that is remains in use by the company’s subsequent owner.

England, Uk, Us

Honed B2B client communication skills and user empathy. Promoted from Technical Support Specialist for both B2B and B2C users after 9 months at global online broadcasting SaaS company. Worked closely with development to solve client problems. Built ongoing relationships with and served as advocate for clients & their users to the business. Traveled inside the U.S. on-boarding new clients face to face and performing in-person training, installations, and presentations. Assisted in pre-sales opportunities leading to won deals. Worked with deal desk to successfully renew contracts and negotiate up-sells. Managed statements of work (SOW’s) for custom websites, mobile applications, Roku channels, and custom video players. Developed an invaluable working knowledge of client and customer user logic for technical and non-technical users alike. Partnered with clients/users such as Delta Airlines, as well as several of America’s Top 100 churches, developing long-term strategies to exceed each business’ unique goals.

England, Uk, Us

Developed intuition for how an Enterprise SaaS (CMS) product’s end-users interpret user interfaces. Provided above and beyond support to clients and their customers for live and on-demand video content management software. Routinely excelled in training users, remote troubleshooting, case management, and system monitoring. Promoted to Enterprise Account Manager in less than one year.

Lawrenceville, Georgia, Us

Organized and led groups of musicians towards unified goals. Studied leadership at the #1 fastest growing and 40th largest church in America as deemed by Outreach Magazine the previous year. Led 2000+ people with music.

Atlanta, Ga, Us

(Hobby.) Since 2004; Attended a private, invite only audition for NBC television series "The Voice." Recorded original songs available on iTunes (tinyurl.com/wtitunesthreesongs) produced by Pat Brooks (Little Tybee), and several others by Scotty Wilbanks (Third Day). Gained favorable reception from and re-play on Atlanta’s new alternative radio station 105.7 FM.