Will Taylor Smith Email and Phone Number
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Will Taylor Smith personal email
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Technical designer and creative problem solver with experience in Fortune 500 B2B SaaS, independent UX consulting, startup founding, and as an independent musical artist. I specialize in providing simple solutions for complex workflows to achieve predictable business outcomes. Today, people are blaming themselves less and blaming companies more for frustrating user experiences. Ever increasing consumer choices and constantly evolving expectations leave many powerful programs in peril. I solve this ongoing problem with a user-centric design methodology to bring about more predictable outcomes in web & mobile applications. By empathizing with a product's end-users, I become an expert on its current users' behaviors, pain points, delights, and needs. My favorite place to be is resolving tensions between business objectives, technical limitations, and user needs. Other prior roles include interacting with end users as Tier 1 Technical Support quickly followed by Strategic Enterprise Account Manager.Beyond design, I can be found making music and enjoying life with my wife, daughter, and dog named “Capo” (guitarists will understand that reference).StrengthsFinder: Futuristic, Ideation, Intellection, Relator, Responsibility.
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Senior Product DesignerHealthmap SolutionsAtlanta, Ga, Us
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Senior Product DesignerHealthmap Solutions May 2022 - Jan 2024Tampa, Fl, Us- Strategically reduced up to ~50% of outreach workflow completion times on an internal healthcare tool via in depth redesign for greater efficiency.- Worked closely with the business’ stakeholders and SME’s to simplify the many complex workflows of a custom healthcare CRM and introduce new features to a rapidly growing user base.- Restructured the navigation of the app focusing on an enhanced information architecture. This process was heavy on stakeholder and user interviews, journey mapping, and building interactive prototypes.- Enhanced data display and manipulation- Provided recommendations and feedback throughout the development process.- In January of 2024, the organization underwent a restructuring that resulted in the elimination of this role. -
Sr. Ux DesignerAdp Jan 2019 - May 2022Roseland, New Jersey, Us- Competed in a global hackathon winning first place in the state and third worldwide (of 300 teams).- Rapidly designed research-driven B2B user experiences from concept to launch that simplifiedcomplex workflows.- Designed an intuitive interface empowering anyone to wield the power of machine learning in clientonboarding processes. Implemented a novel “matching” task with thoughtful content strategy.- Worked with multi-disciplinary teams and cross-functional partners to solve niche client problems.- Partnered closely with product and scrum teams in embedded fashion to resolve tensions betweenneeds of the business and needs of the users.- Frequently utilized and contributed to a large scale design system library built on Angular.- Validated design decisions with user feedback and user research activities such as SME & userinterviews, observational studies, and usability testing of wireframes and high fidelity mockups andinteractive prototypes.- Designed data-rich dashboards incorporating big data visualization and manipulation for both internaland premier clients. -
Ux/Ui Designer & ConsultantWill Taylor Design Feb 2017 - Dec 2018- Partnered with stakeholders of companies in various industries, such as multi-million dollar digital publishing company Frankly Inc., to build beautifully intuitive user interfaces.- Acted as a mentor and coach to an entry level designer.- Specialized in finding creative solutions to novel problems and value-added features by approachingproblems with sincere curiosity.- Worked closely with developers to realize products with wireframes and clickable prototypes.- Strategized road maps to align with clients’ long-term business objectives.
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Mobile Device ConsultantUnited Cellular Jun 2016 - Feb 2017While completing a certification in User Experience Design, advised a wide demographic of customers on their mobile device purchase decisions face to face.
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Ux Designer, Product ManagerMoodycall Llc Aug 2014 - Mar 2016Atlanta, Ga, Us- Founded and designed one of the first HIPAA compliant (encrypted) video conferencing platforms for Licensed Professional Counselors and their healthcare patients. Key functionalities include scheduling/ booking, Twilio integration, and Stripe payment processing integration.- Employed a user-centered design approach to design the platform’s end-to-end experience via wireframes and high fidelity mockups- Conducted extensive user research via user surveys, user interviews, usability tests, and attending seminars to deliver an intuitive user interface.- Managed roadmap from concept to delivery.- Worked closely with 3rd party development team in India to launch the product. -
Ux Strategist, Customer Success ManagerSalesjunction Mar 2015 - Jan 2016Customer relationship management system (CRM) targeting small businesses. Initially hired for customer support, but was quickly allowed product related responsibilities after proactively filling in some gaps. Built a bridge between user feedback and product development. Worked daily with overseas developers in India on product roadmap to deliver bug fixes, implement new feature enhancements, and improve usability based largely on personal interactions with users while on-boarding and training via phone, email, and screen- share. Per feedback from users, made a logic/layout change to the sign-in screen that is remains in use by the company’s subsequent owner.
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Strategic Enterprise Account ManagerPiksel Inc. Jan 2013 - Jul 2014England, Uk, UsHoned B2B client communication skills and user empathy. Promoted from Technical Support Specialist for both B2B and B2C users after 9 months at global online broadcasting SaaS company. Worked closely with development to solve client problems. Built ongoing relationships with and served as advocate for clients & their users to the business. Traveled inside the U.S. on-boarding new clients face to face and performing in-person training, installations, and presentations. Assisted in pre-sales opportunities leading to won deals. Worked with deal desk to successfully renew contracts and negotiate up-sells. Managed statements of work (SOW’s) for custom websites, mobile applications, Roku channels, and custom video players. Developed an invaluable working knowledge of client and customer user logic for technical and non-technical users alike. Partnered with clients/users such as Delta Airlines, as well as several of America’s Top 100 churches, developing long-term strategies to exceed each business’ unique goals. -
Tier 1 Technical Support SpecialistPiksel Inc. Mar 2012 - Dec 2012England, Uk, UsDeveloped intuition for how an Enterprise SaaS (CMS) product’s end-users interpret user interfaces. Provided above and beyond support to clients and their customers for live and on-demand video content management software. Routinely excelled in training users, remote troubleshooting, case management, and system monitoring. Promoted to Enterprise Account Manager in less than one year.
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Music / Worship Leader12Stone Church Jan 2011 - Oct 2011Lawrenceville, Georgia, UsOrganized and led groups of musicians towards unified goals. Studied leadership at the #1 fastest growing and 40th largest church in America as deemed by Outreach Magazine the previous year. Led 2000+ people with music. -
Singer-Songwriter / Contractual MusicianWill Taylor Music 2004 - 2010Atlanta, Ga, Us(Hobby.) Since 2004; Attended a private, invite only audition for NBC television series "The Voice." Recorded original songs available on iTunes (tinyurl.com/wtitunesthreesongs) produced by Pat Brooks (Little Tybee), and several others by Scotty Wilbanks (Third Day). Gained favorable reception from and re-play on Atlanta’s new alternative radio station 105.7 FM.
Will Taylor Smith Skills
Will Taylor Smith Education Details
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The University Of GeorgiaMusic Business
Frequently Asked Questions about Will Taylor Smith
What company does Will Taylor Smith work for?
Will Taylor Smith works for Healthmap Solutions
What is Will Taylor Smith's role at the current company?
Will Taylor Smith's current role is Senior Product Designer.
What is Will Taylor Smith's email address?
Will Taylor Smith's email address is wi****@****ail.com
What schools did Will Taylor Smith attend?
Will Taylor Smith attended The University Of Georgia.
What are some of Will Taylor Smith's interests?
Will Taylor Smith has interest in Writing, Learning, Cards, My Church, Meeting New People, Health, Children, Rock Climbing, Human Rights, Movies.
What skills is Will Taylor Smith known for?
Will Taylor Smith has skills like Leadership, Public Speaking, Mobile Application Design, Web Application Design, Wireframing, Rapid Prototyping, Sketch App, Indesign, Responsive Web Design, User Interface Design, User Experience Design, Agile Methodologies.
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