Will Thames Email & Phone Number

Brisbane, Australia

Principal Engineer for the Infrastructure team striving to lift up the infrastructure capability of Skedulo by working across the entire Technology organisation* Started the Support / Reliability Forum to ensure that Technical Support and Support Engineering get the help they need to improve reliability* On various cross-engineering teams, including the technical leads and the recently formed build guild* Contributor to both Ansible collections and terraform providers for kubernetes to ensure that our configuration of our kubernetes clusters remains well managed* Automated infrastructure upgrades through github actions that create PRs for seamless version bumps* Spoke at AnsibleFest 2018 about how we use ansible to manage kubernetes (much of that talk remains accurate)* I enjoy coding in many languages - python is my strength, but more recently I've written a few go applications and contribute to react frontend tooling and koa-based backend APIs in typescript.

Brisbane, Australia

Massively simplified the configuration management (reduction of 10000+ lines of configuration through better inheritance)Implemented blue-green hot deploymentsAutomated Ansible deployments into AWS through BambooShared architectural design influence of AWS networking, security and infrastructureImproved software development practices through better use of IAM roles, instance profiles, continuous integration and automationEnsured that environments were easily rebuildableReduced reliance on inhouse custom modules by replacing them with upstream modules or ensuring they were made available upstream

Operations Technical Lead for Bugzilla migration from MySQL to PostgreSQL with pgpool. Authored the successful migration plan.Introduced transparent improvement process for systems engineering code, which includes standards and recommended best practices.Developed automated standards review checker for Ansible playbooks and roles.Provided framework for versioned reuse of Ansible code, so that updates to central code no longer break other dependencies.Enabled developers to contribute code to the point that developers write more automation code than operations for the applications that they own.

Brisbane, Australia

Technical Lead for orchestration and configuration management with Ansible, deploying delivery focussed applications into AWS and internal virtual environments.

Brisbane, Australia

• Splunk platform development, increasing resilience and capacity as required• Getting teams using Splunk - from getting logs into Splunk to setting up dashboards and reports• Supporting Confluence, JIRA, Jenkins, subversion and other key systems

• Technical lead for Product Delivery and Support across Platform and Enterprise systems comprising core exchange and API applications.• Technical lead for the migration of 70 applications to a new production data centre overnight, achieved within a very tight timeframe and with very little downtime.• Advocated a move towards a more devops-focussed culture culminating in the embedding of operations engineers among developers within delivery teams.• Ensured that the needs of Product Delivery and Support were included at the design stage for all new applications• Selected and configured Splunk, including customising the parsing for bespoke application logs to improve our application support; this allowed developer visibility of logs and improved time to resolution, and allowed alerts to be generated as problems were logged.

• Negotiated and documented application supportability requirements with development leads.• Documented requirements for monitoring and log analysis to allow IS to improve support for compliant applications.• Made technical (and pragmatic) solution choices for monitoring.

• Supported mission-critical applications to achieve their 99.99% availability; this involved on-call.• Managed hardware and software upgrades, including choosing hardware and having it installed, supporting DB and OS upgrades, and deploying new application software.• Made and reviewed architectural designs and decisions• Ensured internal projects were well-managed.

• Management of Linux team including appraisals, scoring, discipline etc.• Ensured that resourcing was properly carried out and that people were properly assigned to projects and releases.• Technical responsibility such as signing off architectural designs.

• Supported an estate of around 500 production servers, including physical rack mounting and then kickstarting them, managing their configuration.• Delivered production application releases, many of which required zero downtime.• Set up and responded to monitoring, automated tasks using a number of scripting lan- guages, DNS updates etc.

I started as a member of 24x7 production operations support team, where typical aspects of my role included monitoring, analyzing and escalating website issues, and performing investigations into bet disputes, market anomalies etc.

Well-respected application server specialist in Fujitsu Consulting's Application Services division, delivering prestigious projects employing key technologies, often for the first time. My two main projects were at Reed and BBC Worldwide, implementing and supporting Oracle 9iAS on HP and ATG Dynamo on Sun hardware respectively.

Researched behaviour of sound in enclosed environments.

Msc, Numerical Analysis And Computing

Bsc (Hons), Computer Science And Mathematics

Activities and Societies: Manchester University Speleology Club, Read Only (Computer Science Department magazine)