Will Two Crow Email & Phone Number

Dallas, Tx, Us

Addison, Tx

• Provided techno-functional support and development of technical documentation of 401k and Retirement Savings Plan(s) of delivered and custom COBOL programs. • Current documentation is old and hasn’t been updated. This documentation will provide both Functional business owners and Technical support to maintain, understand, and facilitate the understanding of how these programs work and any impact by future modifications. • Provided technical production-support of current tickets and day-to-day development priorities.

• Provided Technical, PS Administration, and Functional support for Financials/Supply Chain implementation at Fortune 500 company in multi-asynchronous, multi-legacy system interface operation. Reported to managers of PS Administration, Director of Business Services, Technical Project Manager, and Project Manager to leverage technical aspects to all business units.• Responsible for day-to-day development of Business User customizations (RICE) and Production troubleshooting to bring problem issues to within supportable service level timeframes for .• Supported AP/GL and responsible for timely communication and resolution of enhancement requests within their third-party ticketing system.• Assisted with functional SMEs to gather business requirements and document the business process flow. Worked on adding Attachment functionality to delivered and custom pages.

Provided Techno-functional support for Financials/Supply Chain implementation at Fortune 500 company in multi-asynchronous, multi-legacy system interface operation. Reported to managers of PS Administration, Director of Business Services, Technical Project Manager, and Project Manager to leverage technical aspects to all business units.Assisted with integration architecture into and out of PeopleSoft to COS and in-house asset management, AP, and AR source systems.Assisted with configuration/installation of MS Project Integrator for Project Costing functionality. Found workaround for Excel to CI functionality because of AppEngine problem to VBscript from command line on server. Found that App Server was on wrong Oracle client.Assisted with UPK development of job aids, presentations, and online packages. Opened, documented, and monitored recommended solutions on Oracle SRs for MS Project Integrator, Excel to CI does not work online in 4-tier, Field Drop-Down functionality doesn’t work (assisted with PeopleTools bundle upgrade); PeopleBooks were missing images (assisted with re-installation). Provided requested table definitions for functional leads for conversion purposes. Discussed Citrix access to remote off-shore developers and on-site functional implementation team; including testing Citrix connectivity. Created Financials Technical Development Standard, including several version updates. Set-up PeopleSoft security profiles in for AR, AP, PO, IN, GL AM leads in multiple development environments. Assisted with the development of PeopleTools Upgrade project plan for HR, ELM, & Expenses environments.Provided technical support to System Testing 1 & 2 to debug PS-delivered process and pages, including debugging functional configuration that was not set-up at that time.

• Provided RICE technical support for Financials 9.1 (GL, AR, Payables, Treasury, and Asset Management) for a list of customizations for Higher Ed client with aggressive go-live, challenging development standards, and restrictive hosted environment.• Assisted with functional SMEs to gather business requirements and document process flow diagrams.• Led group of IT developers for mentoring and employee development.• Customizations include State Interface to transmit Asset Tracking/Inventory; Fund Balance Transfer (inquiry/results pages that display Current Rev/Exp, Transfers, and Encumbrances through dynamic sql statements using Chartfield Security workaround); Sponsored & Non-Sponsored Invoice development.• Extensive use of PeopleCode, Trees, SQR for application development.• Assisted with Allocations set-up for Asset Management capitalizations.• Assist with Batch Scheduling of processes required for daily, weekly, and monthly timetables.• Provided testing of In-House Bank Statements, Bank to Book Reconciliation, ACH interface testing, Positive Pay , Bank Reconciliation. EFT templates defined. Worked with configuration of Cash Position Report worksheet• Conducted unit, systems, integrated, and UAT testing. Wrote technical documentation and conducted knowledge transfer sessions.

• Provided functional SME support for Financials 8.9/9.0 (GL, AR, Payables, and Asset Management) and HCM 8.9/9.0• Set-up business units/departments and documented set-up for change control approval. Tested new Bank Recon accounts. Supported ACH & Positive Pay testing and processing.• Responded to trouble tickets using HEAT ticketing system. Worked with staff to troubleshoot, re-create, resolve, and document resolutions within production service level timeframes. Gathered system requirements and user specifications for enhancements/modifications.• Provided 24 hour support on a outsourcing transition team for Help Desk Level 2 support.• Heavy business process flow design. Worked with business groups to design and analyze in-place processes/reports. Developed transition documentation of procedures for daily, weekly, monthly, quarterly, and yearly responsibilities.• Provided project status to project managers. Assisted in outsourcing presentations to determine Level 3 support.

• Provided technical developer and functional resource production support to bring problem issues to within supportable service level timeframes. • Brought an SR list of 120 development and break-fix items down to 20 critical upgrade items in a short timeframe. Performed heavy production support and customization support/development.• Responsible for timely communication and resolution of enhancement requests without a ticketing system.• Developed Manager Self Service Compensation customizations to panels/sqrs/ecode for Bonus, Merit, Stock, and Retention Bonus administration. Developed corresponding Employee Self Service panels/security customizations.• Utilized ftp and pgp encryption to develop third-party vendor interfaces for Delta Dental, United Healthcare, and Viverae. One was developed using HIPAA 182 formatting.• Heavy panel customization: Years of Experience to calculate years and months; categorization to Department by Asset Team for reporting purposes.• Heavy business process improvement: assisted in the definition, configuration, monitoring, and production support of new and modified benefit plans, queries to validate the plans & enrollment.• Produced many queries for various purposes; job requisitions, benefit summaries, manager bonuses, Deloitte census, vacation balances, international stock, and open enrollment validation.• Assisted in the research effort of feasibility study for integration to salesforce.com.

• Provided technical support and development for heavily customized upgrade to CRM 8.8 & FSCM 8.8.• Heavy cross-department interaction with functional SME group to assist in GL conversion process and GL reporting modifications/upgrades.• Upgraded heavily customized BI invoicing processes and statements.• Developed SQR for business process integration for CRM Service Orders and Agreements tracking.• Heavy SQR, Crystal, and nVision report upgrade/development to both FSM and CRM upgrade teams.• Responsible for timely communication of project status and issues. Provided GL & CRM interaction; including user acceptance training & testing.

• Provided remote development of conversion programs for implementation of ADP Enterprise.• Conducted functional and technical sessions to determine ADP business requirements for customizations of MSS and ESS.• Met with functional owners of the application to determine which queries needed to be built.• Provided troubleshooting/break-fix assistance with on-cycle and off-cycle payroll processing.• Developed SQR programs to build flat files, based on knowledge of HR to validate data against sample emplids for user acceptance.• Developed SQR program(s) to display report hierarchy, error reports, and leave accruals.

• Short-term project to develop go-live reports to validate Accounts Payable data• Provided full technical and functional support and guidance for documentation and knowledge transfer.• Provided consulting experience in technical and functional capacity to support resources in the areas of new development and production support.

• Configured Open Enrollment for 2006 changes.• Environment was heavily interfaced from Compeat Restaurant accounting software to and from PeopleSoft Purchasing modules.• Provided both Functional and Technical Management experience in Production Support and development lifecycle solutions.• Completed over 50 Production Support issues in the modules of Purchasing, Accounts Payables, Inventory, and HR.• Rolled out an upgrade to the document imaging application that served to import faxes from store invoices and scan HR-related documentation.• Automated the Bank Reconciliation processes. Worked with Cash Manager to troubleshoot/configure Positive Pay files and ACH processes.• Completed technical documentation for the development of Cognos reports for Store Inventory & Replenishment reports.• Managed the scope and project plan for implementation of an employee recognition program through Maritz.• Coordinated the upgrade of PeopleSoft and RightFax to send out Purchase Orders from PeopleSoft to D&B vendors.

• Worked with Upgrade and Conversion Team for Receivables.• Provided technical and functional development for custom process that unifies Payment & Deposit process into a single component for field use by Tenant Site Managers to collect monthly rental charges.• Managed the daily rental posting cycle from cash to ARUPDATE, including corrective actions in the Production environment.• Developed post go-live reports using SQR and Crystal Reports.• Received extension from PHA and moved to Executive Director’s Reporting Team to develop critical management reports.• 2nd extension was to build a process to add missing chartfields in AR for GL journalizing for Miscellaneous Billing into Projects.

• Responsible for production support and development of customizations for online, batch processing, and interfaces. • Developed a custom interface to transmit employee data to a 3rd party vendor for Work Opportunity Tax Credits.• Received request to debug 401k contribution through the GL interface to determine discrepancies for vendor validation.• Corrected vendor interfaces to SME functional specifications. Provided user test scripts and validation testing scenarios. • Worked with SME and vendor technical team to determine how a quarterly report can be modified to include additional operating group and separate operating units by additional reporting requirements.• Streamlined bank reconciliation sqr and modified for additional functionality and reporting flexibility.• Performed customization for hourly vacation eligibility, online Benefit setup, and one-time fix for service hours into Leave Accrual tables.• Modified eligibility sqr to run daily instead of pay run.