Will Walsh Email & Phone Number

Valley Forge, PA, US

Valley Forge, PA, US

Leading a team of cross-disciplined designers in the design of a new modernized B2B experience for International Advisor and Institutional clients. The foundation of the experience is based on a comprehensive design system that is rooted in the Vanguard brand and enhanced by global cultural differences. The overall modernization effort provides the.

Philadelphia, Pennsylvania, US

• I joined Sidecar in February 2017 as the Director of UX (team of one). I was tasked with designing an end-to-end experience that provided customers and internal users with a streamlined journey from post-purchase.
• Laid the foundation & design vision for Sidecar’s soon-to-be flagship customer-facing product.
• Executed all product design artifacts for development hand-off, including functional specs, visual designs & assets, and prototypes.
• Responsible for leading product research & design working sessions, including card sorting, design sprints, and usability testing.
• Defined & designed the product design system.
• Co-lead an internal CX initiative and conducted a customer journey mapping exercise for the end-to-end customer lifecycle. Key programs and productivity tools:

Philadelphia, PA, US

For the last two years I led a team of 10 multi-disciplined designers, plus digital agencies in the design of three enterprise-level applications that supported 50+ thousand frontline Call Center employees and Field Op Technicians. These desktop, mobile iOS and iPad apps revolutionized the way employees performed their jobs from the moment they picked up.

Philadelphia, PA, US

• The merger of two of Comcast' UX teams expanded the knowledge and skills for the future design and development of the TV Guide experience. I lead a team of visual designers, prototypers, IAs, and production artists in.
• Design lead for 1st phase of the X1 TV Experience and lead for the Apps on X1.
• Provided creative & strategic direction for X1 TV experience, X1 Apps & My Account mobile app. My responsibilities transitioned from core X1 apps to self-service solutions for Comcast customers. This started with the.
• Instrumental in implementing Customer Experience as a core tenet.
• Introduced Comcast customers to self-service on their phones & TVs.

Philadelphia, PA, US

I started at GuideWorks TV in 2007 as an Information Architect and was responsible for creating and the wireframes, prototypes, documentation and process flows for the TV guide complete feature set. During this time I collaborated with a team of visual designers, IAs, and engineers on functional requirements, design concepts and technical feasibility.Over.

As a freelance designer, I formed many relationships with clients through the work that I provided for their business. I worked on multiple projects concurrently which included the following:- Web Design for Small-Medium businesses- Front-End HTML and CSS- HTML Email Templates- Branding and Identity- Promotional and Event Collateral- Business Cards.

I started at Tomax in 2000 as a graphic/web designer. Myself and one other designer led all design support for the private company of 150 employees. Tomax was well ahead of their time. We were paving the way for retail cloud based infrastructures. As a designer, I began supporting branding, trade shows, website design, marketing collateral and any other.

- Supported the design of multiple internal websites for Automotive and Trucking Job Search sites.- Designed advertisements for auto, trucking and employment monthly newspapers.

Park City, Utah, US

- Designed and managed the classified section for the Park Record Newspaper.- Collaborated with Sales reps and real estate agents on the design of the real estate ads.- Created multi-page promotional inserts for newspaper.- Supported design team with page layout and production for newspaper.* Adobe Creative Suite* Quark Express * Printing Press.

• I embarked on a new venture during the winter of 1998 in Utah. After the purchase of a local ski newspaper, my partners and I transformed the newspaper into a resource for skiers that provided on-the-snow reports from.
• Hired and managed all on-the-snow reporters.
• Partnered with area ski resorts to market their services, advertise their ski conditions, and manage resources.
• Worked with advertisers to ensure satisfaction and continued support.
• Managed the print production and distribution of the newspaper.

Bachelor Of Science (B.S.), Liberal Arts And Sciences/Liberal Studies

Education record