Leading a team of cross-disciplined designers in the design of a new modernized B2B experience for International Advisor and Institutional clients. The foundation of the experience is based on a comprehensive design system that is rooted in the Vanguard brand and enhanced by global cultural differences. The overall modernization effort provides the business with a scalable and reusable infrastructure for the current 62 managed International websites. Training:Completed training and certification as a LUMA facilitator.Completed 2-day UX Scrum workshop led Josh Seiden.

I joined Sidecar in February 2017 as the Director of UX (team of one). I was tasked with designing an end-to-end experience that provided customers and internal users with a streamlined journey from post-purchase through product use. All aspects of the experience were carefully considered and designed with the end-user in mind. I worked closely with internal stakeholders and employees to understand the current workflow processes, requirements and pain points. Daily partnership with the product and development team was critical in ensuring technical feasibility and 100% alignment with the business goals. I operated on my own design sprint schedule in conjunction with the development team. I teamed up with the lead front-end developer on a daily basis to guarantee design consistency.Earlier this year, I joined forces with two members of the organization to form a cross-functional team focused on customer experience. Our goal was to define, implement and evangelize the value of "operating and thinking like the customer". I kicked off the CX initiative by leading a customer journey mapping exercise in an effort to identify customer pain points and opportunities to impact the end-to-end experience.Key responsibilities and accomplishments:• Laid the foundation & design vision for Sidecar’s soon-to-be flagship customer-facing product.• Executed all product design artifacts for development hand-off, including functional specs, visual designs & assets, and prototypes.• Responsible for leading product research & design working sessions, including card sorting, design sprints, and usability testing.• Defined & designed the product design system.• Co-lead an internal CX initiative and conducted a customer journey mapping exercise for the end-to-end customer lifecycle. Key programs and productivity tools:• Sketch• InVision• Zeplin• JIRA• Trello

For the last two years I led a team of 10 multi-disciplined designers, plus digital agencies in the design of three enterprise-level applications that supported 50+ thousand frontline Call Center employees and Field Op Technicians. These desktop, mobile iOS and iPad apps revolutionized the way employees performed their jobs from the moment they picked up the phone or walked into a customer's home. The applications adapted to the needs of the user and supported their daily workflow.In order to deliver the applications to the field, the UX team worked side-by-side with dedicated developement, product and business leads. A strong partnership was formed with executive stakeholders and product & engineering teams on defining the vision for the cross-channel employee experience. I worked with the VP of Employee Tools on defining the budget, resources, and feature roadmap.I played an integral role in the selection and creative oversight of the creative agency responsible for the intial research and design of the Techncian mobile iOS native application. I served as the UX lead for the Technician tools over the course of a year and half and managed the relationships with Development and Product.Skills and Tools:- Creative Direction- Strategic design planning- User-Centered Design- Interaction Design- Conceptual Design- Prototypes- Information Architecture- Visual Design- Wireframes- TV & Entertainment, Call Center, Technical Field Operations- Sketch, Adobe Creative Suite, InVision, Axure, OmniGraffle, Microsoft, Keynote

The merger of two of Comcast' UX teams expanded the knowledge and skills for the future design and development of the TV Guide experience. I lead a team of visual designers, prototypers, IAs, and production artists in the evolution of the X1 experience. My team partnered very closely with product managers and developers to implement new features and build the framework for the latest version of X1. In addition to leading the first phase of X1, my team was responsible for the design strategy for all applications on X1, including Pandora, Weather, Sports, Stocks, Photos (Flickr, Instagram, Facebook). We also designed an experience that leveraged X1 as a browser and allowed users to send content directly to the TV.• Design lead for 1st phase of the X1 TV Experience and lead for the Apps on X1. • Provided creative & strategic direction for X1 TV experience, X1 Apps & My Account mobile app. My responsibilities transitioned from core X1 apps to self-service solutions for Comcast customers. This started with the My Account native iOS app. An app that provided customers with easy access to pay bills, view outages and troubleshoot devices and services. In order to make this more of a cross-platform experience, we design a complimentary app on the TV to perform similar tasks.• Instrumental in implementing Customer Experience as a core tenet.• Introduced Comcast customers to self-service on their phones & TVs.

I started at GuideWorks TV in 2007 as an Information Architect and was responsible for creating and the wireframes, prototypes, documentation and process flows for the TV guide complete feature set. During this time I collaborated with a team of visual designers, IAs, and engineers on functional requirements, design concepts and technical feasibility.Over the next 3 years, I transitioned to a Senior Manager in which I managed a group of Information Architects in implementing the foundational design for the Next-Gen TV Guide experience at Comcast.

As a freelance designer, I formed many relationships with clients through the work that I provided for their business. I worked on multiple projects concurrently which included the following:- Web Design for Small-Medium businesses- Front-End HTML and CSS- HTML Email Templates- Branding and Identity- Promotional and Event Collateral- Business Cards, Letterhead

I started at Tomax in 2000 as a graphic/web designer. Myself and one other designer led all design support for the private company of 150 employees. Tomax was well ahead of their time. We were paving the way for retail cloud based infrastructures. As a designer, I began supporting branding, trade shows, website design, marketing collateral and any other design needs. After quickly being deemed the creator of "WillWare", my role changed to UI design lead. As the lead, I was responsible for all UI design for the enterprise product suite, including workforce management, Point-of-Sale, merchandising and back-office management. I delivered html mockups, design requirements & rapid wireframe prototypes to development and product. My prototypes and conceptual designs were used as a key contributor to closing a sale.* XHTML / CSS / JavaScript* Oracle Dir Mgr / Putty / Tortoise CVS* Lotus Designer* Eclipse / WebSphere / eXo / JBOSS / JSR168* Enterprise Portals / Dashboards* Retail Enterprise / Workforce Management / Merchandising* Clients: Trader Joe's, LL Bean, Party City, Ratner, Benjamin Moore, and others

- Supported the design of multiple internal websites for Automotive and Trucking Job Search sites.- Designed advertisements for auto, trucking and employment monthly newspapers.

- Designed and managed the classified section for the Park Record Newspaper.- Collaborated with Sales reps and real estate agents on the design of the real estate ads.- Created multi-page promotional inserts for newspaper.- Supported design team with page layout and production for newspaper.* Adobe Creative Suite* Quark Express * Printing Press - Registration checks* Newspaper Paste-Up

I embarked on a new venture during the winter of 1998 in Utah. After the purchase of a local ski newspaper, my partners and I transformed the newspaper into a resource for skiers that provided on-the-snow reports from Utah's top ski resorts. • Hired and managed all on-the-snow reporters. • Partnered with area ski resorts to market their services, advertise their ski conditions, and manage resources.• Worked with advertisers to ensure satisfaction and continued support.• Managed the print production and distribution of the newspaper.