Willy Hernanda Email & Phone Number

August 5th 2019 ~ Up to PresentJoin with Openet, a Telecommunication Industry company of Dublin, IrelandAssigned as Project ManagerResponsibilities: Smart Attacker, Telkomsel Project - Indonesia - Delivering Transformation Programs on OSS/BSS Technologies to customer- Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans- Manage sub contractors and ensure for delivering all milestones inline with project schedule- Communicate with internal/external client for requirement and reports project status in a timely and accurate manner

Greater Jakarta Area, Indonesia

BSS/CRM/OCS/PCRF at Lintasarta and Balitower Project Responsibilities:- Communicates with internal/external clients to determine specific requirements and expectations; manage client expectations as an indicator of quality, perform timely escalations- Manages the estimates and cordinations, project plan, project schedule to ensure targets are reached- Follows the project life cycle methodology defined under the process framework- Responsible for maintaining positive and ongoing relationships with clients- Ensures that customer deadlines are met within project needs- Identifies issues and risks in a timely manner and develops/implements appropriate mitigation and contingency plans- Reports project status in a timely and accurate manner

Greater Jakarta Area, Indonesia

September 2nd 2015 ~ April 30th 2019Join with Tech. Mahindra, a Telecommunication Industry company of Jakarta-IndonesiaAssigned as Tech. ManagerResponsibilities:CSG/INTEC Singleview OCS/Billing, Hutchison 3 Indonesia (H3I) project- Contribute actively as Tech. Manager in Real Time team - Configure process/jobs/taks in SingleView Billing/OCS system- Configure Diameter adapter to handle SMS/Voice/GPRS traffics in OCS - Manage service of Billing System/Realtime charging, including but not limited to system maintenance, deployment, analyze OCS Billing issue in production, simulate issue in testing environment and find out root cause/workaround to production, request handling, patch deployment, and performance analysis- Develop script and tools automation to achieve efficiency - Support incidents and service request management for OCS/SingleView Billing system

Jakarta, Indonesia

May 24th 2010 ~ August 30th 2015Join with Amdocs, a Telecommunication Industry company of Jakarta-IndonesiaMay 24th 2010 ~ August 30th 2015Assigned as Sr. Analyst Billing (Sr. SME) report to Operation ManagerResponsibilities:Amdocs CRM Telkomsel project- Customize multiple roles from business users and administrator in the CRM project.- Requirement gathering from business users & analyze business requirement.- Customized multiple Objects like Users, Queue, Workflow and Business Rules, Site location, Channel (Walk-In, Call-In etc.), Roles and Functions Matrix, Users Displayed Screen, Queues, User Drop Down list etc.- Customized Objects Parameter in Order Management System (OMS)- Customized Objects Parameter in Subscriber Resource Management(SRM) like MSISDN pattern, Dealer Codes.- Configure Object parameter in EPC-OMS module for ordering offer pre-requisite, offer restricted etcTelkomsel OCS (Online Charging System) project- Contribute actively Shift Management, OGS (first level), Script maintenance - Meet the SLAs Continuously analyze he production statistics and improve the process/jobs/queues - Overall accuracy and timeliness of all production activities - Apply automation to cut OPS cost Training Promote innovation to achieve efficiency - Billing postpaid- Analyze every error/failure transaction/events and follow up to related person and response to Client (Telkomsel)- Analyze End Of Day jobs - Analyze KPI report Hourly/Daily basis- Configure Business Parameter Table Configuration (BPT): CGI, Special Number SMS/MMS/IVR, Dealer Codes, Bank Codes,SMS notification, National/Intl. numbers prefix etc. Configure Enterprise Product Catalog (EPC) Special Contents rate, Operator Codes, VLR prefixes etc.

Jakarta, Indonesia

August 1st 2008 ~ May 23rd 2010Join with PT. Huawei Technology, a Telecommunication Industry company of Jakarta-IndonesiaAugust 1st 2008 ~ May 23rd 2010Assigned as Software Engineer report to Research & Development ManagerResponsibilities:- Manage CCBS system. CCBS is Customer Care Billing Postpaid system in Mobile-8 project and NTS- Collecting request by client for Billing, Account Receivable, Customers Care, Debt Collection modules to develop new features in CCBS System Mobile-8 project and NTS- Provide request information, executing Bill Run, problem solving, maintain billing database in Mobile-8 project using Oracle and IBM Unix environment- Migration team for Intelligent Network (IN) to Online Charging System (OCS) preparation, installation and testing in NTS Telecommunication.

Cileungsi, Indonesia

February 13th 2006 ~ July 30th 2008Join with PT. Pauwels Trafo Asia, a manufacturing transformer company of Cileungsi-Indonesia March 1st 2007 ~ July 30th 2008Assigned as Software Developer and Data Management Administrator report to Design ManagerResponsibilities:-Definition & Specification user requirements for design system information- Configuration Data Management System using Oracle and SQL Server- Design and Implementation Interface Program to link Bill of Material SAP-Product Data Management System-SolidWorks (3D drawing) as Integrated System- Support design reporting in SAP using ABAP-4- Configuration and Maintain Product Data Management System using PDMWorks Enterprise Software. Define workflow documents, define user privileges and design report tools and notification via Lotus Notes- Design and Implementation Automation tools using Application Programming Interface (API) in PDMWork Enterprise environment and VB.NET- Design and Implementation Transformer Manual Book Automation & others automation toolsFebruary 13th 2006 ~ February 30th 2007Assigned as Programmer and Database EngineerResponsibilities:- Design and Implementation Bill of Material using VB6- Design and Implementation automation tools in Design Department using .NET.

Bandung, Indonesia

April 1st 2005 ~ December 20th 2005Join with PT. Sightel Informa Solusi, an Information Technology Solution company of Bandung-Indonesia August 10th 2005 ~ December 20th 2005Assigned as System Analyst and Database Engineer report to Project ManagerResponsibilities:- Definition & Specification user requirements system information for retail company using VB6- Design database and support for programming using PosgreSQL and VB6- Testing software & tools