Wilma Coronel Email and Phone Number

We assists heavy spender customer and business owner redeem their rewards, process payments, manage users release Open to buy funds that are on hold, process courtesy credit, process the initial dispute or fraud cases.

We assists customer complete documents needed to finish their application. Discuss the reason why they are declined. We also review risk and documents if they were altered or tampered.

We assists customer resetting their password and general servicing such as acct inquiry, updating their account details.

We handle escalated calls for Fraud claims and removing limitations on the account. When thecalls get escalated, We Senior Fraud Analysts help customers understand why the case is deniedand provide other options.

We assist customers in resolving limitations on the account by providing documentation such asProof of Identification, Address, Bank or Credit Card Statements, IRS documents . We also check IPVID FSO on the customer's account for consistency. After taking phone calls for 6 months I wasluckily pulled out as a Senior Fraud Specialist to take escalated calls.

We handle disputes filing and decide on cases whether it’s accepted or denied, reviewdocuments. Check chargeback reason codes to appeal the case.

We handle complex transaction issues like processing credits and creating tickets forcredits.

We handle transaction issues like risk model and payment issues and help the customerunderstand why payments are being blocked by the system.

We handle accounting for new customers like assisting them to send and receivemoney.

We process payments, handle transaction inquiry , void customer order and authorization.