The Emerald Group is a midlands-based technology service company, supporting SME’s all around the UK. My Coming to Emerald as a qualified Microsoft MCP immediately elevated this business us to Microsoft small business specialist status.I brought Emerald into the datacentre sphere, using my knowledge & contacts to setup the relationship we moved into data centre services and began offering backup, VM and co-location services now some of our most profitable products.I introduced Sophos Security, over the years of doing business and my becoming a Sophos XG Architect we have now attained a Sophos gold partner status.I continually Champion Customer Service and Network Security, pushing for two factor authentication such as ubikey, auth apps and the use of password managers.Databases: Whilst here I have installed and supported many instances of MSSQL 2008 through to 2017 (including backups, Performance tuning etc), MYSQL 5, Document management, Sharepoint and I have even done some works with mongo dB. Here im championing process automation, data analytics and Power BIEmail: I have Installed & maintained Exchange 2007,10 & 13, we are now actively migrating many customers over to office 365 and also have customers running AD /365 Hybrid environments. I also introduced the use of email migration services. Networking: We support many different configurations from home user VPN, multisite VPN and Customers with links into amazon, google, Azure and our own private cloud. We now push for the better security products from zyxel & sophos that offer IDP & Application intelligence.Some other key products services Red Gate, Symantec System recovery, Trend Micro, Docuware, Panasonic NS PBX, Hosted SIP, Aerohive, ubiquity networks

Redvista is a specialist in datacenter services. In this position I gave wintel support services 24 x 7 On call.Whilst based in the Stratford office I did presales technical, monitoring / maintaining of customers infrastructures office.I was also in the Canary Wharf data center maintaining a hardware estate of HP Proliant ML, DL and C & P class blades. Here was using iLO, HP open view & big brotherKey skills: windows 2008, SQL 2008, SharePoint & Exchange 2007, ZyXEL, Hyper V, Vyatta Virtual router,

BDR is midlands based communications company. Here we had many customers running predominantly SBS 2003 & 2008. I did many Sever, PC, Cat5, router, switch & Phone system installations as well as usual maintenance works.In my time with BDR I worked hard to get the company partnered with Trend AV, ZyXEL and Microsoft and put the company well on track to becoming partners to HP. I arranged many internal and external training for all staff.Key skills : Windows SBS2003 & 2008, MSSQL, MYSQL, Hyper V, HP Procurve (formerly colubris), Mitel, Netgear, ZyXEL, Docuware, Sage

Projects in various sizes from home user to SME networks

Aylesford School has approx 1000 pupils and 400 pc’s. I maintained these machines and infrastructure. This was a very broad position job where I did everything from installing cat5 and fiber cabling PC repair and giving one-on-one help for users. The main base of hardware I chose to use here was HP pc’s and IBM servers with Allied Telesis stackable switches then belkin and netgear AP’s for wireless coverage. An example of some aspects implemented into the school: Documentation, Colour coding of patch leads, The use of VLAN’s, House keeping of pc’s and servers, a wireless network covering the whole campus and device / performance monitoring. We later rolled out exchange 2007, fitting wireless IP projectors then looking to do wireless VOIP handsets on the LANKey skills : Windows server 2000 & 2003, Brother & HP Printers, Servers alive, MRTG, Allied Telesis

Role as Shift Technician for the Network provider based in the Redditch NOC. This role involved the implementation, support, proactive maintenance and management of many networks from small site networks to inter-national network infrastructures with 1000’s of users and 100’s of servers, most of which that were 24 x 7 critical.Most of the time was spent on cisco routers & cat's. Key skills : Cisco, Draytek, Mitel PBX, Elsa, IBM, DELL, RADIUS servers, Frame-Relay, ATM, TCP/IP and X25 over Leased Line, ADSL, ISDN and PSTN.

Evesham Micro’s was a national computer manufacturer and retailer, specializing in the home computing market. My position involved liaising between the technical departments and customers, manufacturers and other departments. There was much problem solving in many ways i.e. logistics, pc hardware, software, staff, This also involved a Supervisory role