William Rook Email & Phone Number

Washington, Dc, Us

Culpeper, Va

Deployment Planning Coordinator for FIN Core ServiceData Management Specialist for FIN Core ServiceLevel 2 Support for FIN Core Service

I was the agency director and travel consultant for a locally owned and operated travel agency specializing in cruises.I've spent over 100 days at sea. Let my passion for cruising get you the best value available.

Receive and Dispatch Emergency and Non-Emergency Calls via Telephone and in Person for the Sheriff, Local and State Police, Fire, Rescue, Animal Control, Game Warden and Other Agencies Troubleshoot Computer Systems Send and Receive Messages through the VCIN/NCIC Computer Networks Operate Computerized E-911 Equipment Process Incident Reports for all Calls Process and Coordinate Fire, Law Enforcement, and Rescue Information Communicate Effectively and Efficiently with Citizens and Other Agencies Assist with Training of New Personnel Develop Reports Needed by the Sheriff or Supervisor Act as Technical Advisor in Determining New Computer System Upgrades

Assist with Windows 2000 Server Network as needed including Desktop Support, Computer Upgrade and Maintenance, Software Implementation, Virus Containment and Removal, Database Repair, and Active Directory Manipulation as a Requirement towards my Associates Degree in Networking

Increased Customer Base Contributed $1.5M + in Annual Sales Increased Sales Volume by $250,000 + Increased Comp Sales 26% Increased the Number of Corporate Accounts for the District Developed "Manager's Self Audit" for the District Helped lead the District in Add-on Sales Consistently met Payroll Budget Ensured All Marketing Elements Met Company Guidelines Acted as a Source of Support for the District for Computer Systems to Limit Calls to the Help Desk Ranked #2 in the Company During Bonus Program Increased Reservation Program Awareness Among Customers Led the Company in Trade-in Sales Maintained Inventory Integrity Awarded "Store of the Month"

Helped in Maintaining the Integrity of over $50M of Inventory Saved over $500,000 by Salvaging Damaged Merchandise Saved over $750,000 in Claims Filed Against the Private Fleet Cut Paper Usage by over Forty Percent in Centerpoint Operations Trained in Several Areas of the Center Trained New Associates and Supervisors Insured that Daily Shipping Started on time Acted as Liaison between the Receiving Dock and "OTR" Drivers Received Commendations from Supervisors and Managers Awarded "Associate of the Month" Awarded "Associate of the Quarter"

Supervised 10 - 25 Full/Part Time Employees Project Management Coordination Time Management Utilization to meet Rigid Deadlines Team Motivation Trained New / Existing Employees in Merchandising and Operations Trained and Ensured Cash Control Policies were Followed Trained Customer Service Skills Trained and Ensured Strict Adherence to Merchandising Guidelines Performed Performance Reviews Ensured Adherence to OSHA Guidelines Performed Payroll Processing Functions Verified Shipments Authorized Payments to Vendors

Master Of Business Administration - Mba, Information Systems Management

Graduated Magna Cum Laude.

Bachelor, Computer Information Systems

Graduated Cum Laude Dean's List - Multiple Occurrences

Associates, Information Systems

National Honors Society Member Graduated Magna Cum Laude Dean's List - Multiple occurrences

Education record