Devon Wilson Email & Phone Number

Baltimore, Maryland-BWI

• Ensures successfully delivery of large-scale print items.
• Collaborates across teams to ensure project specifications are feasible and meet quality expectations.
• Manages timelines while communicating across teams of 2 sales people, 4 graphic designers, 2 production associates and 2 installers.
• Leads daily work-in-progress (WIP) meetings and maintains WIP board.
• Organizes the repair and routine maintenance of high-end sophisticated production equipment including; o Zund Cutter, HP-R100 flatbed printer, HP Latex Printer, Summa cutting plotter, large scale routers, laminator.
• Responsible for training new staff in SOPs, safety, quality and workflows.

Baltimore, Maryland Area

• Produced client deliverables and prepared for instillation.
• Prepared, built and installed client projects.
• Met deadlines and expectations of quality.
• Organized shipping with clients to meet deadlines.
• Maintained clean and orderly production environment.

Severna Park, Maryland

• Managed team of 8 customer service reps by assigning responsibilities, upholding expectations, observing performance, providing feedback and giving recognition
• Supervised merchandising by planning and implementing sets and resets of basic department and promotional space, using multiple discount pricing, signs, advertising, and preparing for seasonal items.
• Ensured execution of District Manager operational feedback and progress towards KPIs.
• Worked towards and encouraged staff to improve to reach daily and quarterly goals set by Store manager.
• Responsible for maintaining cash register counts and ensuring employees were abiding by company policy.

• Awarded employee of the month June and December 2013
• Communicated with customers to meet photo deadlines and guiding them through ordering specialized projects.
• Operated Kodak print machines, and conducted routine maintenance.

• Upheld company standards of customer service.
• Met goals and expectations set by Shift and Store Managers.
• Ensured products were stocked and organized.