Devon Wilson Email & Phone Number

Baltimore, Maryland-Bwi

• Ensures successfully delivery of large-scale print items. • Collaborates across teams to ensure project specifications are feasible and meet quality expectations. • Manages timelines while communicating across teams of 2 sales people, 4 graphic designers, 2 production associates and 2 installers. • Leads daily work-in-progress (WIP) meetings and maintains WIP board. • Organizes the repair and routine maintenance of high-end sophisticated production equipment including; o Zund Cutter, HP-R100 flatbed printer, HP Latex Printer, Summa cutting plotter, large scale routers, laminator, scissor lift and manual forklift. • Responsible for training new staff in SOPs, safety, quality and workflows. • Manages inventory and installation scheduling, logistics and deadlines.• Works with decision makers to strategize for new initiatives at large organizations.

Baltimore, Maryland Area

• Produced client deliverables and prepared for instillation. • Prepared, built and installed client projects. • Met deadlines and expectations of quality. • Organized shipping with clients to meet deadlines. • Maintained clean and orderly production environment.

Severna Park, Maryland

• Managed team of 8 customer service reps by assigning responsibilities, upholding expectations, observing performance, providing feedback and giving recognition • Supervised merchandising by planning and implementing sets and resets of basic department and promotional space, using multiple discount pricing, signs, advertising, and preparing for seasonal items. • Ensured execution of District Manager operational feedback and progress towards KPIs.• Worked towards and encouraged staff to improve to reach daily and quarterly goals set by Store manager. • Responsible for maintaining cash register counts and ensuring employees were abiding by company policy.

• Awarded employee of the month June and December 2013• Communicated with customers to meet photo deadlines and guiding them through ordering specialized projects.• Operated Kodak print machines, and conducted routine maintenance.

• Upheld company standards of customer service. • Met goals and expectations set by Shift and Store Managers. • Ensured products were stocked and organized.