Wilson Kumar Email & Phone Number

Hyderabad, Telangana, India

Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environmentHelp with questions about their Stripe PaymentsLeverage chat, email, and video conferencing functionality to help our customers optimize Stripe to administer payroll processing, banking & payments inquiriesDe-escalate and resolve issues by leveraging platform and industry expertiseWork well under time constraints and meet schedules; at times with unexpected deadlines, to ensure customer's payroll needs are metBuild mental muscle and become a product expert - where I will be a go-to resource for both customers and coworkersInteract with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

Hyderabad, Telangana, India

Received and responded to multiple live chatsGathered credentials and verify required information.Actively listened to the customer, taking their request for products or services.Developed/presented customer service solutions and/or suggest additional items.Ability to communicate clearly and professionally in a written format.Provided information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken.Ensured proper security procedures are followed on all customer interactions.