Wilson Ramirez Email and Phone Number
Wilson Ramirez work email
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Wilson Ramirez personal email
IT professional with 10+ years experience, focused on achieving highest levels of customer service in a collaborative environment, exceeding client and management expectations. Adept at resolving complex technical issues and customer support issues, consistently exceeding performance standard. TECHNICAL SKILLSTicketing Systems: Salesforce, JIRA, Service Now, Oracle RightNow, Bugzilla, Request TrackerOperating Systems: Windows 7 Enterprise, Windows 10 Enterprise MAC OSX, iOS, Android OSApplications: SCCM, BitLocker, MS Office 365, Remote Desktop, Bomgar Jump Client, Citrix GoToAssist, Dameware, Cisco WebEx, Cisco VPN Client, Open VPN Client, PuTTY, Norton Ghost, Acronis True Image, Casper Suite, Joomla, Alfresco, OMNIPAGE 18, Abbyy FineReader 11, Adobe Acrobat XI, Active Directory, Apache Directory Studio, phpMyAdmin, PSPad Editor, Sublime Text 2, WinSCP, Parallels DesktopHardware: Dell Optiplex 745, 755, 960, XE, XE2, FX 160, WYSE R90L, R90LE, R90LW, R90LEW, Inspirion 15R, HP EliteDesk 800, 8100, 8200, 8300, HP EliteBook Folio 1040 G2 & G3, Apple MacBook, Apple iPad, Apple iPhone, Lenovo Think Pad T520, ASUS Nexus 7, Motorola Nexus 6, RJ 45 connectors, Wireless Routers, SeaLink Ethernet Serial Server, Cisco VOIP phones 7941, 7961, 7981, Cisco TelePresence SX80, HP Color LaserJet, DeskJet Printers, Ricoh All-In-One Printers, Zebra GX430T Printer, Symbol Scanner LS1203, LS4278, M2004, M2007, APC UPS (Uninterrupted Power Supply)
Stanford Health Care
View- Website:
- stanfordhealthcare.org
- Employees:
- 14779
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Field Service Technician LeadStanford Health CareNewark, Ca, Us
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Lead Field Service TechnicianStanford Health Care Oct 2016 - PresentSan Francisco Bay Area- Serve as the Lead IT Field Service Technician at SHC's Redwood City Outpatient Center and additional SHC sites in Menlo Park and San Carlos. - Managed project of refreshing 1200+ workstations in preparation for Windows 11 upgrade at Stanford Health Care Redwood City Campus.- Responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices. - Setup and Onsite Support for SHC Covid Clinics in Redwood City and East Palo Alto. - Manage and delegate ticket queue for site. Collaborate on IT projects/deployments at Redwood City site and other SHC locations throughout the San Francisco Bay Area. - Provide L2/L3 support as required and work with the SHC Service Desk, Network, Applications and Enterprise Engineering teams to identify and re-mediate recurring issues.
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Installation TechnicianMaxor National Pharmacy Services, Llc Dba Pickpoint Jan 2016 - Oct 2016Fremont, Ca- Build, install, service, move, and expand company products at customer locations throughout the United States. - Train customers on the products and software features. - Other responsibilities include on-call assignments, repair and service computer hardware and software within the pharmacy and hospital environment. -
Lead Technical Support EngineerOnramp Systems Inc. Jan 2014 - Nov 2015Nasa Ames Research Campus- Serve as technical support lead for in-house legal teams - conducting massive online legal analysis (MOLA) and external business partners based throughout the United States and United Kingdom. - Work closely with software developers to understand more about what each product is meant to do, its key features and who will use it. - Develop functional tests, customer scenario testing and performance testing. The ultimate goal is to iron out any bugs and improve the quality of the finished product. -
Product Support SpecialistProquest Feb 2012 - Jan 2014Palo Alto, CaAs the Product and technical Support Specialist for ProQuest's ebrary e-book platform, I used my extensive product expertise to help solve problems for librarians, library users, library administrators, and internal sales reps across the United States and Internationally. I served as the source of technical product knowledge and solutions related to ebrary. -
Qc & Implementation SpecialistPickpoint Corporation Apr 2009 - Feb 2012Pleasanton, CaPickPoint designed, created, manufactured and distributed Pharmacy Technology Solutions that improved the accuracy, safety and efficiency of medication delivery. As the QA Specialist conducted quality assurance audits of will call system hardware, assuring company standards are maintained and product integrity is preserved.- Consulted with Senior Mechanical Engineer, CFO and VP of Business Operations to resolve quality, production, and efficiency problems. - Other duties were to serve as the first line of support for all technical inquiries that came through the in-house ticketing system, email or phone. - Implementation specialist duties included the setup, configuration, customization and installation of the system the client purchased.
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Graphic DesignerCubico Labs Sep 2008 - Mar 2009San Jose, California- Worked as Junior Graphic Designer. Duties included creating visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers. - Assist in the development of the overall layout and production design for advertisements, brochures, magazines, and corporate identity. -
Graphic DesignerLifespring Health 2007 - 2008Palo Alto, California- Worked with other members of Lifespring Health's marketing and creative departments to visually convey a particular message, idea or concept. - Relied on my knowledge and proficiency with current graphic design software programs to produce graphic art and visual material for promotions, advertisements, websites and email campaigns.
Wilson Ramirez Skills
Wilson Ramirez Education Details
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San Jose State UniversityGraphic Design
Frequently Asked Questions about Wilson Ramirez
What company does Wilson Ramirez work for?
Wilson Ramirez works for Stanford Health Care
What is Wilson Ramirez's role at the current company?
Wilson Ramirez's current role is Field Service Technician Lead.
What is Wilson Ramirez's email address?
Wilson Ramirez's email address is wr****@****xor.com
What schools did Wilson Ramirez attend?
Wilson Ramirez attended San Jose State University, Ohlone College.
What are some of Wilson Ramirez's interests?
Wilson Ramirez has interest in Education.
What skills is Wilson Ramirez known for?
Wilson Ramirez has skills like Technical Support, Customer Service, Troubleshooting, Microsoft Office, Software Quality Assurance, Process Improvement, Software Documentation, Customer Satisfaction, Adobe Photoshop, Computer Hardware Repair, Software Development, Printer Support.
Who are Wilson Ramirez's colleagues?
Wilson Ramirez's colleagues are Douglas Franz, Luchie Movilla, Jody Mccann, Jacqueline Koo, Joseph Frantzias, Mike Federle Michael, Zeena S..
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Wilson Ramirez
Los Angeles, Ca1coca-cola.com -
1stedwards.edu -
Wilson Ramirez
Award-Winning, Bilingual, Biliterate, And Bicultural Instructional LeaderAlexandria, Va -
Wilson Ramirez
Jr. Full Stack Java Developer | React | Redux | Javascript | Aws | Jdbc | Sql Apis | Spring Boot | Java | Python |Focused On Making Everything "As Simple As Possible, But No Simpler." Albert Einstein.United States
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