Wilson Ramirez Email & Phone Number

Newark, Ca, Us

San Francisco Bay Area

- Serve as the Lead IT Field Service Technician at SHC's Redwood City Outpatient Center and additional SHC sites in Menlo Park and San Carlos. - Managed project of refreshing 1200+ workstations in preparation for Windows 11 upgrade at Stanford Health Care Redwood City Campus.- Responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices. - Setup and Onsite Support for SHC Covid Clinics in Redwood City and East Palo Alto. - Manage and delegate ticket queue for site. Collaborate on IT projects/deployments at Redwood City site and other SHC locations throughout the San Francisco Bay Area. - Provide L2/L3 support as required and work with the SHC Service Desk, Network, Applications and Enterprise Engineering teams to identify and re-mediate recurring issues.

Fremont, Ca

- Build, install, service, move, and expand company products at customer locations throughout the United States. - Train customers on the products and software features. - Other responsibilities include on-call assignments, repair and service computer hardware and software within the pharmacy and hospital environment.

Nasa Ames Research Campus

- Serve as technical support lead for in-house legal teams - conducting massive online legal analysis (MOLA) and external business partners based throughout the United States and United Kingdom. - Work closely with software developers to understand more about what each product is meant to do, its key features and who will use it. - Develop functional tests, customer scenario testing and performance testing. The ultimate goal is to iron out any bugs and improve the quality of the finished product.

Palo Alto, Ca

As the Product and technical Support Specialist for ProQuest's ebrary e-book platform, I used my extensive product expertise to help solve problems for librarians, library users, library administrators, and internal sales reps across the United States and Internationally. I served as the source of technical product knowledge and solutions related to ebrary.

Pleasanton, Ca

PickPoint designed, created, manufactured and distributed Pharmacy Technology Solutions that improved the accuracy, safety and efficiency of medication delivery. As the QA Specialist conducted quality assurance audits of will call system hardware, assuring company standards are maintained and product integrity is preserved.- Consulted with Senior Mechanical Engineer, CFO and VP of Business Operations to resolve quality, production, and efficiency problems. - Other duties were to serve as the first line of support for all technical inquiries that came through the in-house ticketing system, email or phone. - Implementation specialist duties included the setup, configuration, customization and installation of the system the client purchased.

San Jose, California

- Worked as Junior Graphic Designer. Duties included creating visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers. - Assist in the development of the overall layout and production design for advertisements, brochures, magazines, and corporate identity.

Palo Alto, California

- Worked with other members of Lifespring Health's marketing and creative departments to visually convey a particular message, idea or concept. - Relied on my knowledge and proficiency with current graphic design software programs to produce graphic art and visual material for promotions, advertisements, websites and email campaigns.

Bachelor Of Arts (B.A.), Graphic Design

Education record