Directed and coached a team of loan specialists and customer service associates, ensuring that all employees met individual and branch sales goals while maintaining high standards of customer service.Built and maintained strong relationships with customers by providing customized lending solutions, including personal loans, auto loans, and insurance products. Ensured customer retention and satisfaction by resolving issues promptly.Managed day-to-day branch operations, ensuring compliance with company policies and regulatory requirements. Oversaw the timely processing of loans, documentation, and payment plans, ensuring all transactions adhered to legal standards.Evaluated customers’ financial needs and creditworthiness through comprehensive financial analysis, offering tailored loan products that aligned with customers’ financial goals while minimizing risk to the company.Ensured branch adherence to all company, state, and federal regulations, including compliance with lending laws and policies. Implemented risk mitigation strategies to minimize exposure.processing functions, including lien placements, title transfers, and release of liens for auto loans, ensuring compliance with state and federal regulations.Partnered with state DMV offices and third-party vendors to facilitate accurate and timely vehicle title transfers, resolving discrepancies to maintain compliance and customer satisfaction.Implemented detailed tracking and reporting systems for title management to ensure compliance with industry standards and legal requirements, reducing processing errors by 20%.

● Manage operational differences between 8 district offices, and ensure common practices● Conduct one on one training for all new district hires, and current employees to ensure One Main sales methodologies and policies are being followed● Develop/Review branch reports to ensure daily, monthly, and yearly targets are being met● Provide recovery plans from branches that are below goal● Ensure offices adhere to company policies, procedures, and regulations, by conducting in house audits● Provide additional support to branch managers when needed● Aid in providing relief to branch managers needing operational development

• Effectively evaluate customer credit worthiness and provide adequate loan and insurance solutions• Work directly with customers through the entire lending cycle from loan application to loan closing• Ensure that all lending documents and processes are completed per internal policies• Consistently exceed aggressive monthly lending goals by 15-20%• Build and maintain strong relationships with new and existing customers• Actively manage collection efforts including processing payments and consulting with customers on loan payments for past due accounts

Providing timely responses to the general inquiries of the sales leadership team.Conducting administrative duties in a timely and efficient manner as requested.Remain compliant to company sponsored policies and procedures. Ability to connect quickly and effectively with customers in order to increase comfort levels in all sales and service interaction Conducting needs assessments with customers in a manner that provides the proper information in order to make solid recommendations based upon their needs.Proficient at providing concise and easy to understand recommendations on our wireless products and services. Skilled at conducting customer contact programs with the purpose of building long term relationships that increase our business opportunities.Responsible for keeping up to date on all promotions, pricing, and updates that are provided to our sales teams on a daily basis. Maintaining the facilities, including cleaning the store and ensuring that the store remains audit compliant in all affected areas. Performing inventory counts and cash reconciliation in a timely and efficient manner.Self-motivated, positive, and a team player with strong interpersonal skills. Other duties may be assigned.

Liaison between major wholesale and retail alcohol distributors Developed and maintained strong relationships with clientsResponsible for large volume sales on a consistent basis Responded promptly to client inquiriesProven ability to effectively multi task Assisted training new employeesStrong organizational skills and attention to details