Wilson Mclain Email & Phone Number

Portland, Or, Us

Lake Oswego, Oregon, United States

Lake Oswego, Oregon

- Oversaw day to day operations of the Enterprise Search Client Services department - Responsibilities included deal assignment, client onboarding facilitation, performance bonus tracking, employee scheduling, account transfers, resolving account escalations and general communication support for Account Managers - Collaborated with the Director of Enterprise Client Services and other department heads to ensure alignment of Account Managers across all departments to provide a cohesive and consistent service to all clients - Analyzed and track Account Manager departmental trends to develop systems which identify potential client relationship issues and address them in a timely manner - Managed client communication about strategy and performance in the Enterprise Search Client Services department through evaluation, monitoring and training to ensure a positive client experience and an efficient and organized workflow - Assisted management with account escalations and worked directly with team members and leadership to determine solutions through a consultative approach - Represented Enterprise Search Client Services in presentations to other departments within Logical Position to report on trends, KPIs, and strategies - Maintained a small book of clients that operate in a large business market and posed unique challenges which require additional attention

Lake Oswego, Oregon

• Oversee a team of Enterprise Account Managers and set the tone for each team’s work ethic, efficiency, proficiency, and professionalism • Managed a book of 10 – 20 clients that operate in a large business market • Took on challenging accounts including high level new deals as well as transfers of “problem” accounts • Trained new Enterprise Account Managers on everything from discovery calls, Google Ads, Bing Ads, Analytics and digital marketing concepts to proprietary LP strategies • Tought the team by providing 1-on-1 training for Enterprise Account Managers who need help with specific tasks such as troubleshooting accounts or improving account optimization • Answered any question posed and used resources to find answers to difficult questions • Stayed up to date with industry trends and best practices • Used advanced knowledge in Marketing to analyze performance data and modify client accounts as needed • Monitored timecards for employees who clock in and out to assure accurate record keeping and prevent unauthorized overtime

Lake Oswego, Oregon

• Assisted in furthering the development of the department as a whole by setting the tone for each team’s work ethic, efficiency, proficiency, and professionalism • Managed a book of 30 clients that operate in a large business market • Supported the Enterprise Account Manager Team Lead with 1-on-1 and group training, reviews and other tasks • Provided new hires with a solid grasp of overall concepts and strategies by explaining things in great detail and shadowing new hire calls and account reviews • Developed strategies to improve the success of the department by staying up to date with industry trends and best practices and incorporating this information into LP’s product offerings • Took on more challenging accounts including higher-level new deals, complex industries and other situations where a Senior’s experience will improve the client experience • Worked with Enterprise Account Manager Team Leads to help resolve extreme client issues • Used advanced knowledge in Marketing to analyze performance data and assist in the creation of client accounts as needed • Exercised discretion and independent judgement when monitoring client account performance to ensure ad campaigns are positively impacting the client’s ROI

Lake Oswego, Oregon

• Managed a book of approximately 45 clients that operate in a large business market • Conducted discovery calls to learn what client’s digital marketing needs were and what the best course of action would be to build their campaigns • Used advanced knowledge in Marketing to create client accounts • Provided analysis of existing PPC campaign performance and devise actionable insight for recommendations and strategies that align with our client’s objectives • Acted as the main point of contact for clients who have information, questions, or concerns regarding their marketing campaign and conducted ongoing calls with clients to discuss account performance and direction • Partnered with Enterprise Search Specialist to produce and deliver successful campaigns • Identified and reported on key performance indicators • Exercised discretion and independent judgement when monitoring client account performance to ensure ad campaigns are positively impacting the client’s ROI

Portland, Oregon Area

During my time with the Winterhawks I thoroughly enjoyed providing affordable entertainment solutions to many incredible people, families, and businesses while being a part of a spectacular team!2015-16: Led inside sales department in total revenue generated from packages (led WHL Western Conference in average attendance)2015-16: Led four person rookie class in total revenue generated from packages (1% attendance growth from 2014-15)-Worked with clients to ensure a positive experience with the Winterhawks-Administrator of CRM and Sales software-Assisted with sales training and system training of new hires-Created marketing collateral and emails used for mass marketing

Tigard, Oregon

- Developed compelling content in line with company brand for social media, email marketing, blog articles, and web content.- Assisted in designing online marketing campaigns to maximize branding, customer engagement, lead generation, and conversions.- Implemented social media marketing initiatives and oversaw day-to-day activities on Facebook, Twitter, Google +, and Blog.- Monitored and analyzed monthly and ongoing performance metrics to measure effectiveness andimpact of each marketing initiative.- Monitored and responded to customer inquiries through email and social channels.

Sunriver, Oregon

Assisted clients with knowledge of fly fishing in Central Oregon.Managed the everyday operations of the shop.Booked guided fishing trips for clients from around the world.Maintained positive relationships with merchandising representatives and clients.

Office organization and set-up, as well as coordination

Maintained the health and safety of patrons

Bachelor Of Arts (Ba), Applied Economics And Business

International/Global Studies