Wilson Ng Email and Phone Number
I am an experienced Supply Chain team lead with a strong background in the Food and Beverage industry. With a decade of hands-on experience ranging from front of house and kitchen operations to back-end logistics and training, I have gained comprehensive knowledge of the industry's intricacies.My journey began as a barista, where I developed a deep understanding of coffee and beverage preparation, as well as the importance of effective communication within a service team. This experience ignited my passion for the industry and propelled me to take on roles in cafe setup and operations, as well as self-service food establishments.During my tenure at a coffee solutions company, I had the opportunity to leverage my operational expertise in conjunction with my sales and training responsibilities. This allowed me to design and implement effective training processes for clients, including renowned establishments such as The Datai Langkawi, Cafes Bistrot David, and DC Restaurant.In my current role as a supply chain assistant manager for a local F&B chain, I oversee the end-to-end coordination of activities, ensuring a smooth flow of goods from our central warehouse to all outlets across West Malaysia. My primary focus is on optimizing efficiency, reducing costs, and upholding the highest standards of supply chain performance.With years of experience in operations, I have encountered and successfully resolved numerous challenges on a daily basis. This collective knowledge enables me to proactively identify potential issues and implement robust risk management protocols and solutions to minimize costs and mitigate risks.I firmly believe that Malaysia's F&B industry has immense potential for growth and improvement in areas such as service quality, food standards, and work ethic. My ultimate goal is to contribute to the advancement of the industry by applying my expertise, driving innovation, and fostering a culture of excellence.If you are seeking a results-driven supply chain professional with a deep understanding of the F&B industry and a passion for driving positive change, I invite you to connect with me. Together, we can elevate Malaysia's F&B scene to new heights.
Ifv Group
View- Website:
- mylaksa.asia
- Employees:
- 15
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Assistant Manager Supply Chain And ProjectsIfv GroupKuala Lumpur, My -
Assistant Manager Supply ChainIfv Group Feb 2023 - PresentSubang Jaya, Selangor, Malaysia -
Product Training And SalesMozaic Gourmet Sdn Bhd Oct 2018 - Jan 2023Kuala Lumpur, Malaysia- A coffee & beverage equipment and solutions provider. - Oversee all our clients nationwide.- Working with brands such as Cafes Richard (France), BFC Espresso machines (Italy), Santos (France), Reneka (France) and Fiorenzato (Italy).SALES- Propose a suitable solution from our range of products and services we offer based on customer requirements. - Work closely with traditional and online dealers to increase our reach and sales.- After Sales services, including… Show more - A coffee & beverage equipment and solutions provider. - Oversee all our clients nationwide.- Working with brands such as Cafes Richard (France), BFC Espresso machines (Italy), Santos (France), Reneka (France) and Fiorenzato (Italy).SALES- Propose a suitable solution from our range of products and services we offer based on customer requirements. - Work closely with traditional and online dealers to increase our reach and sales.- After Sales services, including regular visits to ensure the performance and expectations are well maintained.PRODUCT TRAINING and SERVICE- To ensure that all products are presented at its best to clients.- Perform on-site training and prepare SOP for clients, such as barista training, beverage preparations, and basic equipment upkeep and maintenance. - Provide consultation on cafe/bar setup for new clients.- Ensure the proper setup is done prior to equipment installation. - Work hand in hand with other parties such as client's designers, contractors, hired team, etc for a smoother process. - Oversees and assists technician in equipment installations. - Conduct regular maintenance checks on equipment sold.MARKETING and BRANDING- Increasing brand awareness via social media, events and collaborations. Show less -
Product SpecialistMozaic Gourmet Sdn Bhd Oct 2018 - Jan 2023Malaysia -
Operations ManagerThe Mealbox Jul 2017 - Jun 2018Subang 2, Shah Alam, Selangor- Self service concept restaurant where customers order, pick up, and clear their own meals.OPERATIONS AND SETUP- Work side by side with owners in planning the entire shop layout to meet the self-service and operation flow requirements of the concept- Setting standard operating procedures to meet the KPIs. - Enhance customer's in-store experience by ensuring a smooth ordering process, including relevant system and traffic flow.COST AND LOSS PREVENTION STANDARDS-… Show more - Self service concept restaurant where customers order, pick up, and clear their own meals.OPERATIONS AND SETUP- Work side by side with owners in planning the entire shop layout to meet the self-service and operation flow requirements of the concept- Setting standard operating procedures to meet the KPIs. - Enhance customer's in-store experience by ensuring a smooth ordering process, including relevant system and traffic flow.COST AND LOSS PREVENTION STANDARDS- Implemented cost saving methods to reduce food waste. - Ensuring all supplies that come in are fully utilized and minimal wastage occurs Show less
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Cafe ManagerThe Culture Pot Cafe Jul 2015 - May 2017Damansara Utama, Petaling Jaya- Specialty coffee cafe with hot kitchen that serves the office and neighborhood community. MANAGE DAILY OPERATIONS OF RESTAURANT- Staff work schedule - Create SOPs for Stock Check and Inventory - Cost and Wastage Management to increase the profit margin.BACK-OF-HOUSE OPERATION ADVISOR- Bar/beverage and kitchen operations - Menu development by observing the popularity of each product and the customers' feedback for them.MAINTAIN STRONG CUSTOMER… Show more - Specialty coffee cafe with hot kitchen that serves the office and neighborhood community. MANAGE DAILY OPERATIONS OF RESTAURANT- Staff work schedule - Create SOPs for Stock Check and Inventory - Cost and Wastage Management to increase the profit margin.BACK-OF-HOUSE OPERATION ADVISOR- Bar/beverage and kitchen operations - Menu development by observing the popularity of each product and the customers' feedback for them.MAINTAIN STRONG CUSTOMER RELATIONS- Branding and Marketing strategies - Develop a strong sense of customer service within the team and work culture Show less
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BaristaEspressolab Asia Pacific Sdn Bhd May 2013 - Feb 2015Ecurve, Mutiara Damansara, Petaling JayaResponsibilities:- Preparing all coffee and non coffee beverages. - Educate customers on our product and the specialty coffee industry in general.- Calibrating the espresso machine and grinder settings for acquiring a consistent taste in the coffee.- Maintaining strong customer relations.- Experience in pour over coffee such as V60 and Aeropress. - Daily inventory checking and ordering of supplies -
It AdministratorMosphera Resources Mar 2010 - Jul 2012Kuala Lumpur, Kuala Lumpur, Malaysia
Wilson Ng Education Details
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Computer Games And Programming Skills
Frequently Asked Questions about Wilson Ng
What company does Wilson Ng work for?
Wilson Ng works for Ifv Group
What is Wilson Ng's role at the current company?
Wilson Ng's current role is Assistant Manager Supply Chain and Projects.
What schools did Wilson Ng attend?
Wilson Ng attended Limkokwing University Of Creative Technology.
Who are Wilson Ng's colleagues?
Wilson Ng's colleagues are Annia Ramos, Elian Salançon, Lori Smith, Jc Jm, Eriz Sharper, Rupah Vikneswaran, Jm Cheah.
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Wilson Ng
Enthusiastic In Providing Business Solutions For Industrial Water & Facilities ManagementWp. Kuala Lumpur2nalco.com, dksh.com
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