Wil Y. Email & Phone Number

Tukwila, Wa, Us

Tukwila, Wa, Us

Seattle, Wa, Us

• Provide senior leadership to team of ~100 within the Applications Division to develop and execute a strategy that meets business objectives and enables critical decision making.• Build roadmaps for strategic implementations of GIS & CADD, Business Intelligence & Analytics, and O365 Enterprise Applications platforms.• Build and develop a cross functional team responsible for product development and support initiatives that are innovative, adaptable, responsive, and agile.• Act as both internal customer and product advocate, leading and directing internal and external teams.• Identify new product ideas, monitor customer trends, develop and test concepts, and measure performance.• Execute product strategies and create/maintain product roadmaps that prioritize customer needs, and lead to cost effective service delivery.• Lead, inspire, manage, and motivate a team of Application Managers. Develop and grow their managerial and technical skills.• Manage scope, resources, timelines, expectations, and deliverables to deliver quality and balanced products on time and on budget.• Build consensus and drive collaboration across teams, stakeholders, and external business partners (vendors).• Articulate and drive resolution to issues and foster communication in all directions. Adeptly deliver tough messages in a way the builds partnerships and inspires action.• Manage vendor and consulting partnerships that support our platforms to execute on business plans and support ongoing growth.• Work closely with leadership to define and communicate ongoing product roadmaps to continually improve the customer experience based on ongoing research, customer feedback and performance.• Define and analyze metrics to inform the success of products and drive ongoing strategic planning.• Measure and monitor performance to quantify the benefits and return on investments.• Manage communication at all levels of leadership regarding product goals and progress to goals.

Seattle, Wa, Us

Responsibilities:• Provide leadership, expertise and direction to team of ~30 Project Managers, Business/Systems Analysts, Application Developers, Software Testers, Software Quality Assurance Analysts and team supervisors.• Resource, launch and deliver successful, high-value IT projects that support SPU's strategic business plan.• Partner with the Technology Program Office to ensure Application Services team members are assigned work in alignment with SPU's business priorities.• Develop and manage annual budgets and spending plans for the Application Services section of the IT Division.• Establish and maintain strong partnerships with leaders in SPU's business units and across the City that enable IT to deliver technology solutions that support business objectives.• Develop, maintain and update resourcing strategies, plans and actions to successfully deliver technology projects in support of SPU's Capital spending plans. • Acquire, develop and manage IT resources that enable sufficient staffing of projects and production support teams.• Partner with other SPU-IT Directors and managers in the general management and leadership of the Information Technology Division.• Represent the entire IT Division in providing tactical and planning support to the Utility.• Establish and continuously improve standard tools, processes and methodologies utilized within the Application Services team.

Seattle, Wa, Us

Accomplishments:• IT project manager for PCI Compliance project, supporting City’s technical remediation efforts to achieve PCI (Payment Card Industry) DSS (Data Security Standard) 3.0 compliant, Level 1 merchant status. Led efforts to: Build a secure, segmented CDE (cardholder data environment), migrate applications to PA-DSS (Payment Application Data Security Standard) versions, implement a FIM (File Integrity Monitoring) solution (AlienVault), implement an MFA (Multi-factor Authentication) solution (RSA), oversee development of Vulnerability Management Program utilizing various security tools (Nessus, Navis), interface with vendor Penetration Testing, and review/approve Report on Compliance (RoC) results. Received successful RoC and Attestation of Compliance (AoC) in 2015.• Led IT staff as point of contact for new mayoral administration’s transition to the City; including coordination and delivery of computers, telephones, mobile devices, communication tools, and move into City Hall.• Managed the Citywide deployment of Windows 7/Office 2010/Internet Explorer 9 to 10,000 devices for over a dozen city departments.• Migrated City’s SPAM filtering solution from Google Postini to Windows Forefront Online Protection for Exchange in six weeks.• Implemented Citywide VPN solution (Juniper Mag Series) that is lower cost, more reliable, and easier for end users to use than previous solution.• Led the upgrade of data center switches from Cisco 6509 Catalyst architecture to Cisco Nexus architecture.• Reduced billable Internet traffic by establishing peering at Seattle Internet Exchange (SIX).• Established new Internet carrier connection at Fisher (Komo) Plaza, which improved the City’s redundancy and survivability, increased connection capacity from 100 MB to 1 GB, and increased monthly usage capacity 4X. Reduced costs over Westin Data Center carrier by 30%.

Seattle, Wa, Us

Responsibilities:• Provide technology leadership for the City enterprise; develop common standards, architectures, and business solutions to deliver City services more efficiently and effectively.• Collaborate with HR and management team to interview, assess, and hire permanent/limited-term IT staff.• Review and approve staff timesheets and provide invoice approval for project expenses.• Manage IT plans, schedules, policies, and programs for organization’s data processing, network communications, business operations, computer services, and management information systems in accordance with established goals and objectives.• Perform matrix management of multiple concurrent projects and direct the work of City teams consisting of IT staff, applications staff, contractors/consultants, and user groups across multiple departments.• Develop project charters, work plans, resource estimates, quality assurance guidelines, and budgets.• Manage the design, planning and implementation of new data and telecommunication networks, upgrades to existing networks, and research/implementation of new hardware/software.• Work with vendor organizations to ensure optimal design of network solutions, including maximization of over $2 million in CAPEX funding for project software, hardware, and professional services expenditures.• Schedule and prepare Requests for Proposals (RFP) and manage the City RFP selection processes.• Resolve customer service issues and advise customers/staff concerning technology.• Provide Citywide technology governance, strategic planning, policy development, and the execution and delivery of projects that promote technological and fiscal efficiencies.• Communicate strategies across IT teams and foster collaboration in IT and business areas.• Build relationships with business partners to maintain/enhance Citywide policies, complete enterprise projects, and meet compliance and security regulations.

Accomplishments:• Developed technology road map for various business partner organizations to identify, schedule and plan use of IT resources and achieve corporate goals.• Planned and implemented technology projects for business groups, resulting in improved processes/workflow, increased revenue generation, and cost/risk reduction.• Managed the implementation of an automated accounting reconciliation solution, which reduced the accounting department’s monthly cycle by two weeks.• Coordinated banking services to establish fraud detection process for all major company accounts.Responsibilities:• Oversee IT strategic planning and manage IT Project Portfolios for business partner organizations.• Align IT resources (development and infrastructure) with highest-value business initiatives.• Build relationships and networks inside and outside company to leverage industry knowledge and technology opportunities for continued competitive advantage.• Report project status to business leaders and deliver monthly portfolio review meetings for executive management.• Utilize SDLC methodologies in facilitating meetings with business customers and department staff in developing business cases, project plans, test plans, and implementation plans.• Work with software vendor organizations to scope/review service level agreement terms, establish business/technology support processes, mitigate system issues, and outline implementation plans.• Provide IT metrics and performance reports to management for the improvement of strategic decision-making.• Oversee the health of and develop long-term strategy for customer-facing applications (Oracle/PowerBuilder, VB/.NET, and web-based).• Resolve federal and state regulatory and compliance issues.• Implement federal and state regulatory and compliance Electronic Data Interchange (EDI) reporting standards and requirements.• Manage the review, scoping, definition, and negotiation of contracts and Service Level Agreements (SLA).

Woodland Hills, Ca, Us

Arlington, Va, Us

Arlington, Va, Us

Arlington, Va, Us

Master Of Science In Information Systems

Bachelor Of Arts In Business Administration

Master Of Business Administration