Wim Van Loo Email & Phone Number

United Arab Emirates

Business Development and day to day management of all aspects of the business in MENA

Dubai, United Arab Emirates

As Senior Consultant I developed, managed, and delivered multiple projects across diverse businesses within the APMEA Automotive Industry:• Dealer Analysis and Change Management, Business Development, Dealer Network Development, Service Excellence and Customer Service processes and staff coaching to leading Automotive OEMs in the region such as Ford Middle East, Peugeot Middle East, General Motors Middle East, Porsche Middle East and Mercedes Benz Australia.• Warranty & Aftersales Assessments for Automotive OEMs such as Bentley Middle East, FCA, Volvo EMEA and Maserati Middle East in order to provide process optimization and facilitate enhanced levels of customer service and retention.As Account Manager – Middle East & Africa I was spearheading Project Development and Delivery for MSXI, including:• Talent Acquisition, Talent Development and Team Management of 17 Sewells-MSXI Consultants and Support Staff.• Managing the P&L for various Projects with responsibility for budgetary control• Developing long-term and mutually-beneficial business relationships with leading Automotive Companies in the region.

Brussels Area, Belgium

As a Freelance Consultant working for MSXI, I was responsible for the development and delivery of strategic projects for Automotive OEMs in the EMEA region. Duties included, but were not limited to:• Conducting Dealer Analysis and executing Process Development and Coaching in the following areas: Aftersales Maximization, Dealer Process Improvement, Sales Process Improvement, Service Excellence, Customer Service, Parts Maximization and Electronic Vehicle Health Check.• Responsible for the development and management of relationships with, and the delivery of projects for, dealers ranging in size from 5 to 100 employees for the following brands: Ford Middle East, Renault Belgium, PSA Groupe (Peugeot & Citroen Belgium and Luxembourg), Audi AG, VW Belgium, SKODA Belgium, Seat Belgium, General Motors Belgium and Fiat Group Automobiles Belgium.• Conducting Dealer Audits to ensure efficiency and process optimization.• CRM Program Implementation to increase CSS and CLV levels.• Managing a small team of Consultants for MSXI

Essen Area, Germany

R. L. Polk & Company is a provider of automotive information and marketing solutions to the automotive industry, insurance companies, and related businesses. In July 2013, it was acquired by IHS Markit. IHS Markit automotive solutions give automotive companies the ability to capitalize on cross-industry analysis, expertise, and a global network for trusted market research, advanced analytics, software tools and extensive vehicle histories for a complete picture of the automotive industry.As a Consultant, I delivered multiple projects to leading Automotive Clients across the European Region. My duties included, but were not limited to:• Contract Management for clients such as Ford Belgium, Pon Group (Skoda), VAG France, Beherman (Mazda & Saab) & D’leteren (Skoda).• The Delivery of Product Training, Monthly Reporting, Process Development, and Consulting to Ford Belgium, Citroen Netherlands and Toyota Belgium.• BER Auditing for Sales and Aftersales throughout Belgium, France and Germany for clients such as Skoda Auto and Mazda Motors Europe, in order to ensure compliance with EU Regulations.• Establishing and launching an Online Auction System for young second-hand vehicles for BMW Belgium.• Working directly with individual Dealers to develop and launch successful Direct Aftersales Marketing Campaigns.Additionally, roughly 75% of my time spent as a Consultant for R.L. Polk & Company was spent on secondment with Ford Motor Company, where my duties included:• The development and roll-out of a pan-European, predictive Aftersales CRM Tool to approximately 70 dealers in Belgium & Luxemburg, and the development and implementation of marketing plans based on the data generated.• Fine-tuning and enhancing the Ford CRM Program in close cooperation with R. L. Polk & Company HQ in UK and the Ford of Europe Team in Germany.• Involvement in the roll-out of the Car-Pass system across the Ford Dealer Network

Brussels Area, Belgium

Roll-out of a pan-European, predictive after-sales CRM tool (to approximately 70 dealers in Belgium & Luxemburg) in combination with monthly reports about after-sales turnover and opportunities.Development & implementation of marketing plans based on the above reports.Fine-tuning and enhancing the Ford CRM program in close cooperation with the R. L. Polk HQ in UK and the Ford of Europe team in Germany.Involvement in the roll-out of the Car-Pass system in the Ford dealer network.

United Arab Emirates

As Marketing & Contracts Manager my primary mandate was overseeing Marketing, Sales and Contract Management across the MENAP region. Other duties included:• Playing a pivotal role in securing and managing an $11 Million project in Oman (PDO-Shell)• Tripled the combined turnover for the UAE and Oman over a period of two years

United Arab Emirates

As a Consultant my primary mandates were Auditing, Sales, Training and Business Consultancy. Other duties included:• Developing and conducting several training courses throughout the UAE and Kuwait, such as ISO 9001 Training.• Executing process re-engineering to facilitate five companies across multiple industries being awarded ISO 9000 certification within a one-year period.

Belgium

As a Quality and Assurance Manager my primary focus was on Quality, Safety Management, and the successful handling of customer complaints. Other duties included:• The successful ISO 9002 Certification of the French-based Business Unit (through AFAQ)• Successful ISO 9002 Audits of the Dutch and Belgian-based Business Units (through SGS and BVQI, respectively)• The development of an HACCP System in cooperation with Unilever.• The successful development of an SQAS System for Petrochemical clients such as BASF and Dow Chemicals

Brussels Area, Belgium

Consulting and training in Belgium and The Netherlands (banking & FMCG industry).Substantial cost-reductions & improvements in several re-engineered processes at Heineken & subsidiaries.

Master In International Relations

Service Excellence Certified Assessor And Installer

Facility Management

Audi Service Authorisation Auditing

Prince2 Foundation, Project Management

Enneagram Training

Non-Violent Communication

Iso 14001 Internal Auditor

Iso 9000 Assessor / Lead Assessor