Win Davis Email & Phone Number

 Manage high volume production pipeline; assisting customers thru the loan process. Assisting in the day to day functions of Washington Mutual’s consumer lending production center, Customer Care and National Direct Sales. (NDS) Processing subject matter expert serving as first point of escalation for team of service specialists. Assist management in providing leadership, mentoring and coaching for a group of customer care specialist. 15-100reps. Develop and maintain knowledge of bank automated processing systems for Home Equity Loans and Line of Credits. Develop and maintain knowledge of bank policy and regulatory requirements and standards for loans. Promote and provide excellent customer service with internal and external customers. Organize and monitor the statistics for a team of 15-20 people. Experienced front line sales person and team lead for National Direct Sales in the production of Home Equity loan products, originating 100-150 applications a month.