Winnie Ta Email & Phone Number

Bellevue, Washington, United States

Remote

• I personally worked closely with all of our clients - especially our first-time home buyers. As a first-generation Asian American, I grew up living in a home with my grandparents and all my aunts and uncles. My.
• Developed & implemented change enablement strategies to improve processes for clients and increase turnaround by 60% per month
• Arranged weekly meetings to communicate with clients and ensure projects are on track to meet loan deadlines
• Curated roadmaps and led a small cross-functional growth team to oversee loan product life cycles
• Launched customer retention programs & tactics to increase customer loyalty by 30%
• Consolidated the company’s Policies & Procedures to onboard and train new hires

• My time at SJSU allowed me to actively engage with students and help the transition into their 4 years of higher education. I implemented operation improvement strategies in the Student Services Center for student.
• Organized meetings (including scheduling), prepared communications, & prioritized sensitive matters for the student admissions office
• Expedited the data entry and index of to increase output of 100-150 student transcripts daily
• Streamlined workflow and marketed strategies to maximize operational efficiency by 200 students daily
• Evaluated input data of over 30,000 students yearly to track admissions and identify & resolve system errors
• Updated & maintained the office's master archive of student transcript documents