Winnie Ho Email & Phone Number

Vancouver, Canada Area

Focus: Understanding the needs of my clients and those they serve to deliver services and experiences that encompass front stage and back stage needs. Involved in all stages of a project including research, idea generation and refinement, prototyping and testing, design and implementation support.Project clients: - Government of British Columbia: Ministry of Attorney General, Ministry of Advanced Education, Skills and Training- Government of Alberta: Ministry of Children's Services, Digital Innovation Office- TransLink- Vancouver Coastal Health- Island Health- University of British Columbia- BC Hydro- BC Lottery CorporationPublic presentations/workshops:- September 2019, Vancouver: Vancouver User Experience Meetup - Prototyping policy: making policy tangible- June 2019, San Francisco: Transit + Design: Be Open - The Future, Backwards workshop- November 2018, Montréal: Impact: 2018 Canadian Service Design Conference - Sampler of Service Design Methods 2 workshop- December 2017, Toronto: Converge: Canadian Service Design Conference - Sampler of Service Design Methods workshop

Vancouver, Canada Area

Focus: Conducting user research and synthesizing results to enable data informed decision making. Incorporate user experience activities into scrum team and educate IT organization on the importance of user experience.Research and implement UX processes in a scrum team, allowing decisions to be more data informed.Prepare and lead user interviews on multiple projects to gather data on user behaviours and goals, allowing better user story generation/ prioritization and persona creation.Design and construct a focus group that immerses participants in a home setting, allowing participants to experience what home automation can be like as they answer related questions about the topic.Lead usability testing to help determine the most suitable solution for publishers to manage content on internal intranet homepage and provided both qualitative and quantitative data to help leadership team arrive at a unanimous decisionTake a Lean approach to design iteration: providing sketches and sitting side by side developers as development is happening to make changes to the design as it is implemented

Vancouver, Canada Area

Focus: Internal applications for employees ranging from business care agents, consumer care and assure agents. Also worked on customer facing projects when requested.Design UI layout and interactions, documenting specifications in wireframes, prototypes and/or style guide based on project needs.Lead design reviews of wireframes/ prototypes with business as well as technical team and iterate upon design until sign off.Facilitate usability testing sessions, analyze results and provide recommendations for improvement to project team.Conduct heuristic evaluation of applications and provide guidance on how to address noted issues.Peer review of wireframes with other usability specialists during design and review of application during development to ensure quality of product.Create visual design of reusable front end UI components based on evolving TELUS brand.Brand vendor products selected by TELUS while balancing product limitations and brand requirements.Assist business partners in generating project requirements by running design workshops with the end users.Promote user experience activities to other teams for education and awareness of its importance.

Vancouver, Canada Area

Business Systems Analyst - Business Intelligence February 2011 - July 2011 (6 months)Defined required metrics for National Business Delivery team and create a user centred design process for eliciting dashboard requirementsCreate logo and brand for BI portals used by over 5000 usersMarketing Specialist - Marketing Communications August 2010 - January 2011 (6 months)Work with TAXI to generate and approve web advertising portfolio for TELUS wireline products including TV, High Speed and Home Phone.Create Facebook and Twitter posts to promote TELUS' latest's perks and community initiatives.Interaction Designer & Usability Specialist - Desktop OneFebruary 2010 - July 2010 (7 months)Design wireframes for Credit related areas of SDSE application.Interaction Designer - Web ChannelsJuly 2009 - January 2010 (7 months)Design wireframes for telus.com bundles and my account payment process on telusmobility.comDeveloper Analyst - BTLDPJuly 2008 - June 2009 (1 year)Develop tool used for managing adjustment to system outages.

Vancouver, Canada Area

Update PC, Unix and Web interfaces for compatibility due to ASAP software upgrades.Create detailed test plan for updated interfaces, leading testing and debugging effort.Research and present learnings on JSF to a group of 30+ employees

Vancouver, Canada Area

Create web application using C#, ASP.NET, VB.NETDeploy product on Weblogic and perform Performance & Reliability TestingTest products for security vulnerabilities (SQL injection, XSS, unvalidated input

British Columbia, Canada

Programming C# with Excel API to generate graphs and reports of application usage.Created automated data extract and compilation process from 3 different server web logs using VBA.