Wiphawinee To Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Managed a portfolio of ARR US$490,000 of enterprise accounts including airports, premium shopping outlets and mixed-use real estate groups to offer locational analytics, digital marketing strategies, and business analytics for marketing, operational, and leasing use.- Grew corporates’ return on investment by understanding analytics needs and pain points through online and in-person consultations and conducting business reviews. Helped corporates to discover business and operation problems, supported decision-making, and optimized business processes by understanding visitors’ visit behaviors and demographics.- Identified risks in the early stage, managed client expectations and constantly communicated with clients to develop tailored business plans to increase product adoption and stickiness to achieve retention and ideally turn risks into another upselling opportunity.

Hong Kong Sar

- Managed a portfolio of clients from different industries across APAC such as Australia, Thailand,China and Hong Kong.- Maintained good relationships and developed yearly plans according to customers’ requirementsand current system performance, and handled ad-hoc inquiries in a timely manner through dailyvirtual meetings and emails.- Identified potential project risks, handled project implementation disputes between consultantand customer, and negotiated more than 50 yearly or multi yearly contracts renewal.- Performed demonstrations 1-2 times a week on average according to the customer's workflow,discussed implementation direction and introduced available solutions to customers.- Achievement:- 50% overachieved for two consecutive quarters, overachieved more than 20% on average andreached the highest billing amount with more than US$160,000 among both direct and indirectcustomer success teams in Q3 2021.- Established detailed tracker for manager pipeline review use.- Developed a comprehensive onboarding guide, organised sales training and case sharingsessions for both new and existing team members.- Customer Success Video - Nexconec

Hong Kong Sar

Hong Kong

- Managed key relationships with strategic partners such as Starbucks and Gyu Kaku group andconducted commercial and marketing negotiations regularly.- Explored business and marketing opportunities to drive partners’ growth such as looking into thecuisine gap in related areas, introducing new services such as cloud kitchen (Deliveroo Editions)and securing restaurant offers in PR events and marketing campaigns.- Diagnosed operational issues and risks by conducting data analysis from Looker and performancereviews quarterly.- Mass communicated with more than 800 restaurant partners about marketing campaigns,company commercial and operational updates.- Coordinated projects with cross-functional departments such as Corporate Offers, Marketingpromotion campaigns and Deliveroo Editions projects.- Achievement:- Achieved 52% of portfolio growth QoQ- Developed and managed mass communication channel (Roo Community) with restaurantpartners through Shopify.com- Managed to improve Hong Kong Deliveroo menu quality by taking the lead in the restaurant'sphoto shooting campaign.

Thailand

- Conducted research projects on the performance of quality assurance of ASEAN University Network- Assisted in preparation of materials and itinerary of offsite ASEAN University Network 32nd Board of Trustees Meeting- Facilitated onsite meeting operation- Performed as a liaison between AUN and study tour and introduced Thai culture

Bachelor Of Business Administration - Bba, Finance, General

Exchange Student, Business Administration And Management, General

Courses completed: Inventory Management Financial Analysis German A1.1 Business Strategy for Information and Network Industries.