• Monitor and analyze security events and logs from various sources, such as firewalls, intrusion detection systems, and antivirus software• Perform vulnerability scans to identify security weaknesses• Develop and implement security policies, procedures, and best practices• Investigate security incidents and breaches, and provide recommendations for remediation• Monitor and respond to security alerts and notifications• Research and evaluate emerging security threats and vulnerabilities• Configure and maintain security tools and systems• Develop and maintain security awareness training programs• Create and maintain security documentation• Collaborate with other teams to ensure security requirements are met

• Fostered positive customer relationships, leading to increased customer retention and satisfaction.• Successfully expanded customer base by 40% by delivering tailored solutions and exceptional service.• Collaborated with cross-functional teams to ensure efficient customer service delivery.• Assisted in managing deposit-to-loan ratio by getting an improvement of 25% and addressing non-performing loans from 10% to 35%.

• Supported Relationship Officers in delivering efficient and high-quality customer service to over 150 customers daily.• Assisted in handling customer inquiries, account operations, and solutions.• Implemented cross-selling strategies for the bank's products and services.• Acted as a primary point of contact for customers, enhancing relationships and customer satisfaction