As a Project Coordinator for techdash telecom I determine the 5 W’s (who, what, when, where, and why) and build and assign a ticket based on that information. I help daily with customer satisfaction making sure our technicians show up to site in a timely fashion and complete the job to our customers standards. I also handle minor administrative tasks such as the mail and badge creation for the company.Other Tasks:Implemented a company-wide process change that improved efficiency by more than 60%Resolved 100+ service tickets daily that come from 3-5 sources to increase customer satisfactionAssessed all incoming calls from customers and scheduled service to ensure customer satisfactionWorked with project managers through project setup, execution, construction closeout, and financial closeoutResponsible for all database and system updates and accuracyWorked with subcontractors to ensure all turnover documents and pictures were accurate, labeled correctly, and stored in the correct databaseCreated and curated progress reports and slide decks for c-suite executivesImplemented a new ticket tracking system and conducted training sessions with new and current employees

As a sales consultant a Clay Cooley I was tasked to provide an excellent experience while showing someone the vehicle they want or can purchase to separate from the competition. I also worked closely with the Internet team and monitored online traffic for possible customers.Other Tasks:Coordinated 5+ appointments daily and generated 20+ sales monthlyManaged Customer service for a book of 400+ previous clients