It Team Leader - Application Operations (Sap)
Gdansk, Pomeranian District, Poland
- Delivering and managing maintenance and support services for business applications,- Managing team of Support Analysts (Modules: MM,WM, SD, LE, PP, APO) & Authorizations),- Coordinating and supporting global SAP projects,- Working closely with SAP Business Analysts & SAP Development team on business requirements, system changes and customization,- Working closely with SAP Service Manager on release strategy and CHaRM processes,- Coaching and guiding team members- Working with team members on resolving incidents and fulfilling service requests,- Ensuring customer commitments (SLA, project timelines, etc.),- Taking part in yearly IT audits,- Building and maintaining business relations with stakeholders,- Planning and allocating resources to effectively accomplish the work