• Compile and analyze large and diverse databases of institutional data for the Board of Trustees, Diversity, Equity, and Inclusion Committee, NSF-sponsored programs, and various departmental programs• Improved efficiency and consistency by developing and implementing numerous templates with varied datasets reducing time spent gathering g and analyzing data for reports by over 40%• Facilitate all university data requests by creating, maintaining, and supervising a central hub of databases• Oversee all aspect of large-scale research opportunities, such as the National Survey of Student Engagement: Plan, implement, oversee, disseminate, troubleshoot, analyze, synthesize outcomes and create reports• Serving on multiple committees, such as DEI Student Thriving, DEI Student Outreach, and Excelencia in Education Task Force, and assisting with assessment, planning, and experimental research advice• Oversee research, evaluation and statistics projects as the data provider and analyst for 15+ departments• Assisted programs with reliability and validity assessments by performing analysis and suggesting improvements to their existing models

• Collect and interpret data encouraging key data-driven decisions• Create and compile dashboards, tools, and templates that allow team members, regardless of statistical knowledge, to contribute and utilize analytical data in their decision making• Designed and implemented a method to take various metrics for events/objects and create a single weighted composite score for ranking purposes• Developed a stepwise regression method to utilize separate data sets and show the causal relationship between clusters of behaviors and our KPI metric• Collaborate with team members, completing tasks outside of the normal description of a data analyst

• Designed, selected, and assisted in the refinement of products and processes throughout the product development lifecycle on an interdisciplinary team• Created flow-charts, user task analyses, and responsible for the user-center design of the web-based application• Contracted as part of a team to be an impartial tester of new potential product within a constricted time frame• Proofread discussion guide and tested as if the end-user, and discerned serious flaws in the experimental design• Redesigned the usability test to correct errors in the interface testing procedure• Participated as both an interviewer of a diverse group of end-users and data recorder• Utilized various usability methods including the CTA, CP, Card Sorting, and decision making for feature addition to ensure end-user satisfaction and efficiency with the proposed end product• Created a detailed report with results from usability test and recommendations for further product design phases

• Initiated and created the Usability Testing Center, and currently represent PSL to local businesses partners and university departments, to evangelize the benefits of usability • Serve as an expert by conducting heuristic evaluations to start-up businesses in the local area, utilizing the components of human computer interaction • Brainstorm with team to develop a list of important features to test and subsequently create the discussion guide to meet the needs of the internal client while remaining within business and technical constraints• Interview external end-users to gather data through usability testing methods such as Concurrent Think Aloud (CTA) and Concurrent Probing (CP)• Recruit and interact with participants, coordinate, plan, schedule and execute the Information and Communication Technology Department usability study within a short time period• Presented to client a summary of research findings, based on user study data of specific ethnographies, and translated into actionable recommendations to utilize new and emerging technologies and improve processes• Prepare graphical and numerical data displays to effectively share information for presentations and reports• Collect and analyze qualitative survey data to report the current state of UAS training to USAF constituents with the purpose of creating a more robust and efficient UAS training regimen• Created and deployed the annual TAAC conference satisfaction survey, analyzed areas to improve, and then reported findings during a TAAC recap meeting to communicate potential improvements• Developed and managing an interdepartmental games research group with the express purpose of facilitating an environment conducive to fostering collaborative research and potential grant opportunities• Supervise multiple student workers on an UAS training task and provided guidance when problems arose

• Collaborated with other departments, combining both quantitative and qualitative data, to design new metrics to be implemented by the engineering department. • Defined quantitative game metrics to effectively test the online social game site and multiple mobile applications• Deciphered data collected from Google Analytics and an in-house analytics program using Microsoft Excel• Analyzed game metrics to develop ethnographic patterns and provided meaningful recommendations to increase the efficiency and satisfaction of the end-user playing the online social game site and multiple mobile applications• From a remote workplace conveyed analytics information in a meaningful and efficient manner, and collaborated with other departments to strategically leverage resources• Utilizing statistical analysis, created reports suitable for various departments use in weekly company, Board of Director, and design meetings • Established and maintained relationships with the engineering, art and business departments to ensure the strategic goals and user centered design strategies of the company remained unified • Developed a wireframe for potential app ideas while considering ease of use and usability of the interface

• Interpreted data from various research projects and prepared presentations for weekly department meetings• Arranged weekly lab meetings and effectively communicated expectations and encouraged teamwork• Assembled computers and provided technical assistance on various technology-related issues in laboratory• Supervise undergraduate research assistants by providing directions while implementing experiments• Collaborated with graduate students to design research, analyze results, and develop presentations

• Lead focus, education, goals, and orientation groups and managed group therapy sessions• Respected patient confidentiality by maintaining a professional persona both in and out of the hospital