Contracted to support Florida’s State Emergency Response Team in a Level 1 disaster deployment during the COVID-19 pandemic. I was a key contributor on a 4-person vaccination team, tasked with vaccinating residents and employees at Assisted Living Facilities throughout Florida with the Pfizer Vaccine. Specifically, I was responsible for the Tech Kit, setting up wireless internet (MIFI), computers, printers, registering patients in SaaS (data entry) and issuing vaccination cards.

Responsible for training and managing a team of 15-20 census takers (enumerators), monitoring their progress and performance metrics utilizing wireless SaaS applications, including on the job observations and ensuring that the quality of work was maintained while the assignments were completed on time.

Responsible for consultative sales and customer service in a retail environment selling home television, high-speed Internet, landline telephone, home security, and mobile phone services.

Responsible for supporting a Class 1 Railroad sales strategy with particular focus on Violet, a multi-purpose Locomotive Data Acquisition Recording System.

Responsible for leading the strategy and execution of Wi-Tronix's expansion into the marine market. Tasked with driving the marine product line and sales life cycles from strategic planning to tactical activities and managing the customer experience.• AGILE SCRUM Product Owner• Direct management of hardware and software engineers • Responsible for marine field services including project management, personnel, site visits, installations, repairs & technical support

Recruited and appointed Team Lead for Global Maritime Customer Care. This senior management position reported directly to the President, HCC Maritime Solutions. The job scope included collaboration with cross-functional teams, participation in strategic initiatives and project management. My primary responsibility was executive management of the Melbourne Customer Support Center (NOC), including infrastructure, personnel, quality management process, workflow and training. Additional responsibilities included:• Drive the overall customer experience across the maritime vertical• Lead the strategy and execution of service provisioning• Establish and implement process and SLAs for interfacing with Engineering / Operation Teams • Enforce process discipline including change management and cost tracking• Continually assessing and working to improve customer service

Contract Sales, Consulting & Technical Services.Managed the project life cycle of sales, installation, system commissioning and technical customer support for maritime GSM systems and satellite communications, integrated with shipboard IT networks (LAN) on 50+ merchant vessels in U.S. and foreign ports.Contracts & Appointments:Radio Technical Commission for Maritime ServicesMay 2011 – May 2012. Member - Board of Directors Vobal Technologies, Evanston, IL March 2011 – October, 2012Vice President of SalesINMARSAT, London, United Kingdom March 2010 – April, 2013Authorized DistributorBlue Ocean Wireless, Dublin, Ireland November 2008 – December, 2010Director of Sales (Americas)Additional clients included JSAT Mobile Communications, Japan; SEACOM Electronics, UK; H2O Satellite Communications, UK; Stratos, Newfoundland and Monarch Telecom, Cyprus.

Leadership team member credited with guiding technology sales growth and managing change as visionary and revenue leader in highly competitive mobile satellite services market. Played influential role in corporate growth, rising from a non-sales background to foster sound business relationships; shaped product direction and instilled techniques hailed for profit in aggressive markets. Employed industry awareness to build strategies that preserved market share and satisfied customer needs.Significant Wins:Closed deals with Seacor Marine, Petroleo Brasileiro S.A. (Petrobras) and Seaspan Corporation for installation of GlobeEmail digital HF messaging system on 500+ vessels

Served on numerous U.S. flag vessels, e.g. bulkers, containerships and product tankers. Also served on strategic military vessels operated by MARAD and Military Sealift Command during military operations Earnest Will, Desert Shield and Desert Storm.

https://www.chathammarconi.org/cmmcsitehistory