William Johnston Email & Phone Number

Newark, Delaware, United States

• Started on pantry station at Taverna Newark, featuring Rustic Italian cuisine (primarily house-made desserts, salads, and antipasto plates)• Expanded role to include pizza station, then fry station (hot appetizers), then grill station (grilled and baked entrees)• Currently regularly training new employees, as well as travelling to our other restaurants as needed, gaining further familiarity with working multiple stations at an Italian restaurant, a Mexican restaurant, or a Steak House as staffing needs require.

Avondale, Pa

Prepared hot sandwiches, appetizers, and salads, using flat top, fryer, and cold line for golf club patrons and other guests. Completed prep work according to set recipes, processing raw ingredients and mixing, blending and/or cooking as required.

Tampa/St. Petersburg, Florida Area

Created salads, appetizers and desserts for private club. Baked, sautéed, fried and otherwise prepared ingredients for pantry service. Handled additional duties such as plate setup for events, dishwashing, and kitchen cleaning when needed.

Tampa/St. Petersburg, Florida Area

Prepared high value menu items with strong attention to detail. Process raw ingredients in preparation for cooking. Maintain dish area and overall kitchen cleanliness while attending to prep and cook line tasks

Yellowstone National Park, Wy

Created entrees for The Old Faithful Inn, the nation’s 3rd busiest restaurant. Worked fry station, sauté station, and grill station as needed. Prepared raw food items such as fabricating meats and prepping vegetables.

Tampa/St. Petersburg, Florida Area

Created highly individualized lesson plans for individuals learning to play guitar. Provided live entertainment in venues located in various cities and states including but not limited to: Tampa, FL; Jacksonville, FL; Dallas, TX and New York, NY. Utilized social media outlets to advertise events, performances and festivals.

Tampa/St. Petersburg, Florida Area

Delivered world class customer service to new and existing clients. Provide assistance answering product questions and detailed technical specs in a constantly evolving industry. Coordinated efforts of in-house technical staff and third party vendors to ensure timely installation of products and services for clients, while maintaining a rigorous schedule of customer contact. Key achievements include the creation and management of an ongoing metrics report for customer service and technical support teams resulting in a reduction of average issue resolution to less than 24 hours.

Greater Boston Area

Created highly individualized lesson plans for individuals learning to play guitar based on goals, interests and skills. Designed and maintained website which provided supplemental learning guides, general technique and music theory information to students. Created all promotional materials, including design and copywriting.

Greater Boston Area

Database Marketing ManagerCreated and managed reports designed to analyze customer data. Created a user-friendly training manual and provided training at the home office for the marketing database. Travelled to Hong Kong and Singapore to implement remote database installations and provide training at our satellite offices. Key achievements include an increase in the marketing database by 50% via list trading and email advertising. Marketing CoordinatorManaged the company’s extensive direct mail campaigns, including brochures, folders and other promotional mailings by coordinating the efforts of copy writers, designers and mailing list providers to guarantee designs were sent to printers, mail houses for final distribution. In addition, I transformed printed brochures into electronic versions for content delivery via email and company web site at a time when the company was transistioning into providing information and marketing vehicles in an electronic format.

Washington D.C. Metro Area

I managed the design, creation and distribution of promotional marketing materials. Coordinated efforts to trade/purchase mailing lists and utilized direct mail, fax, email to distribute materials. Oversaw the production of a 200-page conference handbook for the annual week-long conference and trade show. Traveled throughout the United States to regional trade shows to promote membership in the organization and maintain relationships with existing members.

Greater Boston Area

Handled general office duties. Organized information for political action committee. Edited all materials for promotional mailings, for the monthly trade magazine, and for the association’s annual state conference. Key achievement: Created a member database and weekly report to enable accurate membership tracking.

Associate Of Science (A.S.), Culinary Management

Activities and Societies: HCC Hospitality Club

Bs, Marketing

Activities and Societies: B.U. Dear Abbeys