William Park Email & Phone Number

Virginia Beach, VA, US

• Led a team of permit specialists designed to support permitting needs related to normal operations, O&M, third party contractors, and jurisdictional research.
• Contributed to collaboration with NREL on SolarAPP+ in effort to expand adoption and improve the tool.
• Learned and interpreted building, electrical, and safety code needed to understand design requirements and communicate effectively with local jurisdictions.
• Developed standards and streamlined business processes yielding improvements to key performance metrics, customer, and employee experience.
• Developed reporting to visualize national, regional, and individual performance.
• Analyzed data to proactively identify KPI trends, root cause, and problem solve.

• Developed standards and streamlined business processes yielding improvements to key performance metrics, customer, and employee experience.
• Developed reporting to visualize national, regional, and individual performance.
• Analyzed data to proactively identify trends, root cause, and problem solve.
• Established and executed departmental SMART goals and initiatives for continuous improvement and innovation.
• Contributed to and provided executive summaries detailing key business initiatives.
• Supported the research and rollout of new products.

Maryland, United States

• Established operations in a new market, spanning areas of Maryland and Virginia.
• Managed a team of 34 diverse employees including supervisors, field technicians, electricians, office managers, permitting and inspections coordinators, project managers and warehouse personnel.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Effectively managed the execution and progression of projects at all milestones of the installation process.
• Enhanced the customer experience by maintaining short cycle times, providing strong communication, and handling escalations in a timely manner.
• Built and maintained relationships with local vendors, suppliers and partners.

• Managed functional business operations for the East Coast region, spanning 10 states and 17 operation centers
• Led a team of 7 District Survey Supervisors across the region with a combined total of over 100 direct reports
• Collaborated with Survey Leadership team to develop organizational KPI's, processes, and policies
• Evaluated sales performance, productivity goals, and market specific variances to forecast staffing needs
• Assessed each district's individual and team performances, analyzing data trends to identify opportunity and drive top-level goals
• Worked cross functionally with leadership teams to manage projects, streamline processes, and drive innovation2021 Field Ops Excellence - Top Performer

Beltsville, Maryland, United States

• Managed day-to-day operations for a team of 24 surveyors across four states, ensuring timely and accurate project completion
• Developed policy and optimized processes, provided comprehensive training, and held the team accountable to ensure compliance and effective implementation
• Collaborated on project management efforts to develop and implement strategic initiatives, driving organizational growth and efficiency
• Maintained an open line of communication and optimized scheduling in order to support Sales and our customers
• Analyzed individual and team KPI’s to identify district performance and opportunity for improvement

Beltsville, Maryland, United States

• Managed day-to-day operations for a team of 24 surveyors across four states, ensuring timely and accurate project completion
• Communicated, trained, and held team accountable to policy and process changes
• Maintained an open line of communication and optimized scheduling in order to support Sales and our customers
• Analyzed individual and team KPI’s to identify district performance and opportunity for improvement2017 Operations Excellence - Top Performer2018 Operations Excellence - Top Performer

Beltsville, Maryland, United States

• Successfully completed a schedule of 4-6 site surveys daily
• Communicated effectively with customers and internal teams to ensure the seamless progression of accounts
• Maintained a high level of punctuality and professionalism as a customer facing representative of the business
• Trained and mentored new hires
• Worked cross functionally as needed to install new PV and service existing systemsConsistently placed top 5 in performance metrics amongst Site Surveyors nationwide.

Sterling, Virginia, United States

• Processed electronic spreadsheets submitted by service network-providers
• Adjudicated claims based on appropriate underwriter and client specific business rules
• Issued clear, effective, and accurate communications to internal and external customers

Sterling, Virginia, United States

• Managed logistics of all incoming and outgoing company mail
• Logged and delivered courier shipments
• Maintained warehouse inventory
• Assisted with the execution of site changes