Serving as the initial contact for technical support via calls, emails, chats, and ITSM portal requests.Delivering exceptional customer service to MHMR employees and partners, utilizing strong technical and interpersonal skills.Installing, maintaining, troubleshooting, and upgrading computer hardware, software, networks, and peripheral equipment.

Provided timely and efficient technical support to a diverse user base of iPads, Chromebooks, and laptops, resolving hardware and software issues to minimize downtime and optimize productivity.Implemented and maintained Unify network infrastructure, including routers, switches, and firewalls, to ensure seamless connectivity and data security for all users.Conducted regular software updates and patches, keeping systems current and protected against potential security threats.Trained end-users on new technologies and software applications, improving overall proficiency and reducing reliance on external support.Implemented a Grandstream VoIP phone intercom system and training of that system for relevant staff and faculty.