Woody Lherisson Email & Phone Number

United States

Cradle point/ Sierra wireless administrator for Fire and Police Department.Provide technical support for City Hall, Public Works, Fire Station, and Public Safety users.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Instructs users on correct methods and procedures of utilizing personal computers and peripherals, and related application software including spreadsheets, databases, graphics, word processing, and e-mail.Create and deploy image for detectives and administration staff laptop and desktops within Police Department.

Fort Lauderdale, Florida, United States

Oversaw the development, installation, configuration, and administration of information systems.Documented design specifications, installation instructions, and other system-related information.Communicated with staff or clients to understand specific system requirements.Researched, tested, or verified proper functioning of software patches and fixes.Monitored system operation to detect potential problems.Recommended changes to improve computer or information systems.

Miami/Fort Lauderdale Area

Monitored and analyzed network and voice performance– Takes corrective action to improve data network or voice performance.Installed and configured Sdwan devices. ( Cloud Genix ) Resolved critical system outages and new systems data center implementations both alone & with vendor coordination.Setup and maintain company using Microsoft tools: Active Directory, Group Policies, DNS, DHCPSupported internal & remote wireless/wired connectivity issues. VPN remote user support.Managed cabling\wiring\electrical sub-contractors.Full time systems administrator managing and maintaining 12+ mixed server environment, Windows2003/ Windows 2019 Server.Drafted and published internal knowledge base articles such as step-by-step troubleshooting reference material.Installed and maintained FTP Servers.

Miami/Fort Lauderdale Area

Document processes, and create SOP, SOW for various customers.Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Work with various vendors to resolve application problems. Prep Workstations for various clients, to their company standard, and ensure that all the necessary applications are installed and functional. Configure and administer printers for multiple businesses; setup scan to folder, Scan to email, and user credentials for printer use. Configure and administer group policy, user permissions, for multiple companies. Create user accounts, reset user passwords, and file system permission on local and remote systems. Configure and administer Microsoft Server 2003, 2008, 2012, 2012R2, 2016 and SBS. Partnered with Tier III engineers to resolve complex problems that require escalation. Administrate users on Office 365, mailbox creation, and license provisioning.

Miami/Fort Lauderdale Area

Provide desktop support to all Palmetto General Hospital users including Executive Support and remote hospitalfacilities.Troubleshooting, upgrading, imaging via Kace, and deployment of Windows 7 and Windows 10 PC desktops, laptops and Citrix thin clients.Restored users MS Outlook personal files and folder PST Files. Create user accounts, setup permissions on file directories. New hire provisioning & termination de-provisioning network, systems, asset management. Track coordinate manage assign user requests via BMC Remedy ServiceDesk\Email\Phone calls. Support remote computers, thin clients via RDP\VNC remote tools. Coordinate with vendors to get quotes for purchases. Track all orders placed with suppliers and inspect items upon delivery to ensure that orders have been filled correctly.Added/Replaced computer hardware devices such as power supplies, motherboard, hard drives, memory and video cards.

Miami/Fort Lauderdale Area

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Installed and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Identified the causes of networking problems, using diagnostic testing software and equipment.Aided with the deployment of Emergency Operation Center. Responded and attended to multiple ticket requests via “BMC Track-it” ticketing system for 75 city facilities which contains; repair, perform set-up, breakdown, and transport of User PC’s. Installed and repaired personal and network printers/ scanners for customers such as; HP, Canon, and Toshiba.Remotely logged into users pc’s via Bomgar; to update and configure database application for multiple Fire Stations thru out the city. Educated users on correct methods and procedures of utilizing personal computers, peripherals, and related application software including spreadsheets, databases, graphics, word processing, and e-mail.

Doral, Florida

Coordinated and conduct small group and individual training sessions based on staff and organizational learning needs.Coached, mentored, and motivated team members to improve performance and engagement.Participated as a Six Sigma Green Belt in development and implementation of a new inventory process and maintain proper control records.Implemented 5S to improve Media library organization housekeeping and increase number of items able to be completed by an operator.Facilitated workshops with Media Services, IT, and Engineering teams to identify needs and best practices for asset distribution to concerned business units.Monitored engineering-designated tests and documented results, reports, and recommendations for improvements.Contributed to overall network team by laying new infrastructure for a digital library.Created a mock production facility to train colleagues.Constructed training tracking system to aid in employee cross-training between departments.Designed and delivered training programs; craft SOPs and training classes for new hires within Media Service.

Doral, Florida

Organized, catalog, and keep record of Media Library; with over 20 thousand physical tapes, and 2 petabytes of digital Media.Aided in the design and implementation of a new ticketing system which increased efficiency 20%.Troubleshoot and diagnose desktop problems and issues via remote connection such as Team Viewer.Created help desk documentation with step by step instructions on problem resolving techniques.Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.Maintained orderliness of multiple File Transfer Systems (FTP, Aspera, Signiant).Developed standards and guidelines to guide the support, maintenance, and use of desktop hardware and software.Backup and managed data from digital media library to Spectra Backup tape storage (Digital Asset Management).Created user accounts and manage paths for Clients on FTP storage.Identify and resolve issues pertaining to network configuration, web hosting and domain registration.Encrypted hard drives to ensure sensitive content remain secure during shipping to external client.

Doral, Florida

Analyzed and troubleshot Metadata XML files, errors, and log files to pinpoint the source of the problem.Optimized digital content and assets for transfer on multiple digital platforms.Monitored network and systems performance to determine whether adjustments needed to be made for timely delivery of media assets.Provided technical support to customers via telephone and email.Drove issue resolution to ensure fulfillment of customer requirements; troubleshoot quality and technical challenges in collaboration with clients and internal QC and engineering teams.Tracked digital content delivery.

Sunrise, Fl

Lead customer service improvement classes to improve sales knowledge and people skills for workplace success and advancement.Greeted customers, scheduled service appointments and received vehicle information.Performed after sales follow ups and developed strong relationships.Handled open and close procedures and money handling.

Coral Springs, Fl

Bachelor Of Applied Science (B.A.Sc.), Information Technology And Management

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General