William Peterson Email & Phone Number

São Paulo, São Paulo, Brasil

• Compliance position• ServiceNow SAM Manager

São Paulo, Brasil

• Project Management: Responsible for advancing client projects, managing CAPEX/OPEX, acquisitions, and monitoring. I oversee project development and conduct follow-ups on activities to ensure deadlines and requirements are met.• Software Asset Management: Implementation and configuration of the CMDB module, responsible for managing all software licenses within the company (over 4000 licenses). I monitor software renewals to prevent service downtime, manage software access and permissions, and oversee software invoice control.• Technical Support: Deployment oversight, physical and logical server installations, server migrations (databases, SAP, DNS servers, among others), network infrastructure, and management of VMware and Hyper-V environments.

São Paulo, Brasil

• Responsible for managing a team of 9 people.• ERP System Integration.• Cost/Expense Management.• Logistics Management (warehouse setup focusing on order performance and agility, implementation of Packing&Picking).• Marketing Management (Optimization of Google Ads & Meta Business campaigns).• Marketplace Account Management (MercadoLivre & B2W).• B2B and B2C Services.

São Paulo, Brasil

• Responsible for maintaining company IT equipment:general hardware maintenance, both preventive and corrective.• Remote service for Windows and software support (domestic/foreign):handling routine issues, software problems for banking institutions.• Database Administration:user creation, system permissions, database alterations.• Windows and Linux Server Administration:server configuration, user creation, access permissions, and network mapping.• Network infrastructure planning and creation:strategic planning of computer network structure, wireless network configurations.

São Paulo, Brasil

• Responsible for identifying and resolving hardware and software issues.• Maintenance of computers, laptops, and printers.• Remote assistance for resolving issues related to Windows, Windows Server, and software.• Equipment auditing.• Inventory control and replenishment.