William Lutes Email & Phone Number

Novato, Ca, Us

Novato, Ca, Us

Us

Petaluma, Ca, Us

- Server Monitoring and Administration (Windows, Linux, AS/400)- Active Directory, Exchange, IIS account administration- Group Policy, Updates/Patch administration- PCI, HIPPA, SSAE 16, PPMS and SOX compliant security monitoring/reporting- Telephony setup, account administration, voicemail setup- Administration of two organizational domains (parent company/subsidiary)- Symantec Encryption (PGP) Server Administration- PC Setups/Teardowns, Printer installations, networked copier administration- Remote office support (via Dameware Console/VNC/RDP Connections)- Router, Switch and network support/administration- Backup Administration (tape/device - cloud replication)- Salesforce account administration

Novato, Ca, Us

Work as QA and support on CRM and custom web applications for both in house staff (bi-located) as well as remote users.

San Diego, Ca, Us

OneSD Project: I was selected by the Project Directors to be the Technical Lead for the city employees and consulting staff on the project. My duties included security management of the personnel coming onto and departing from the project, coordination of the consulting admin support staff, procurement/logistics, monitoring budgetary expenditures, admin support of the Project Directors, preparation of project presentations, reports and templates, prepared reports and presentations for the City Council and Mayor. Network, web services and security access to the project site. I was the marketing graphic designer for the project and provided the project 'face' to the organization through design, distribution and maintenance of newsletters, website, and other media correspondence. Support provided via in person, email and phone capacities using a CRM/Trouble Ticket system.

San Diego, Ca, Us

I was responsible for hardware/software support of LAN. Engaged on multiple projects involving web applications and database development. Other duties included: end user software training, graphic support, wiring/cabling, computer peripherals (including smartphones/PDAs), general office equipment (digital phone systems, networked copiers, and fax machines), and hardware repair of desktop/laptop computers. Network administration and configuration (TCP/IP, Novell and Microsoft AD servers) and Cisco VPN with a tunnel into City’s Citrix system. Utilized Altiris a remote application distribution. Budgetary analysis, budget monitoring & reporting, logistics security reports and departmental compliance with financial best practices in compliance with Sarbanes-Oxley were part of my daily tasks. Department webmaster services responsible for all postings to the inter/intranet websites for the department. Support provided in person, over the phone and via email to the 9,000+ employee base using CRM/internal ticketing systems.

San Diego, Ca, Us

Deposit Trust Fund reconciliation, Capital Improvement Projects fund reconciliation and billings, Grants billing and reconciliation, A/R invoicing, budgetary reconciliation, financial reporting.

San Diego, Ca, Us

Processed contracts, bid processing, tabulations, vendor updates and reconciliation, awards and insurance certification.

Responsible for hardware/software support of a global WAN, LAN, Apple and Wintel PCs; support of approximately 250 users in San Francisco and Los Angeles (desktop and remote client sites), including user training, graphic support, purchasing, wiring/cabling, computer peripherals, general office equipment (digital phone systems, copiers (color and b/w), fax machines), budget, break/fix desktop & laptop computers and network administration, configuration (Appletalk, TCP/IP, Novell and Microsoft servers), and disk imaging. Support provided via in person, email and phone capacities utilizing CRM.

Responsible for hardware/software support of an AppleTalk/IP mixed LAN with both Apple and PCs; support included user training, graphic support, purchasing, wiring/cabling, computer peripherals, general office equipment, budget, as well as break/fix desktop & laptop computers, designed and maintained web presence.

Responsible for hardware/software support of a Macintosh global WAN (primary) and PCs; support approximately 250 users covering San Francisco and Los Angeles (desktop and remote client sites); support includes user training, graphic support, purchasing, wiring/cabling, computer peripherals, general office equipment (digital phone systems, copiers (color, b/w), fax machines), budget, as well as repair of desktop/laptop computers, network administration/configuration, disk imaging and remote software installations. Support provided via in person, email and phone capacities.

Education record

Education record

Education record