William M. Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Design and install networks, Point of Sale (POS) stations, and security camera systems for small to medium sized businesses. Proficient in configuring routers, switches, access points, and camera hardware.
• Perform installations, upgrades, and configurations of computer hardware, peripheral devices, and software applications.
• Provide hands-on technical assistance and support to end-users in various locations. Troubleshoot hardware and software issues, diagnose and resolve technical problems, and ensure smooth functioning of IT systems.
• Conduct one-on-one or small group training sessions on Windows/MacOS operating systems as well specific software applications, developed customized training materials including user manuals tailored to clients' unique.
• Design and create websites that precisely align with the unique requirements, business needs, and vision of each customer using technologies such as HTML, CSS, JavaScript and WordPress.
• Actively maintain, update, and enhance existing websites by providing insightful suggestions derived from industry trends and best practices, aiming to optimize their performance and user experience.

Toa Baja, PR

• Served as the primary liaison and resource for our sales operations team, logistics companies, and distributors, ensuring effective communication and collaboration.
• Identified and capitalized on opportunities to reduce costs, achieving savings that aligned with business goals and expectations.
• Collaborated to align operations with market strategy, defining market potential, identifying key customers, and providing support for business development activities.
• Leaded, trained, and mentored a team of warehouse staff, providing guidance, performance feedback, and development opportunities.
• Managed inventory levels, conduct regular stock audits, and implement effective inventory control procedures.
• Fostered a culture of continuous improvement, innovation, and teamwork within the distribution center.

Whippany, NJ

• Served as a member of a high-performing, four-man team responsible for leading all modifications of a 24/7 on-call data center to include all new installations encompassing account power, wire management, and.
• Evaluated system performance, resolved service issues and maintained switch and data network performance/growth.
• Organized the planning, testing, and acceptance processes for PSTN trunking and backhaul growth, switch equipment expansion, as well as hardware and software upgrades, ensuring seamless implementation and optimal.
• Configured and maintained voice gateways, switches, routers, and other network devices to ensure seamless integration and interoperability with voice applications.
• Provided technical support and guidance to end-users, troubleshooting voice-related problems, and conducting user training sessions when necessary.
• Conducted network troubleshooting and diagnosed voice-related issues, working closely with cross functional teams to resolve problems in a timely manner.

Whippany, NJ

• Maintained diligent oversight of the company's operational support systems, ensuring consistent and efficient functioning.
• Identified service impacting events relating to the network & facility conditions while interacting with engineers.
• Analyzed network traffic patterns and performed routing optimization to ensure efficient and cost effective utilization of network resources.
• Conducted capacity planning and forecasting to anticipate future network requirements and ensure scalability of routing infrastructure.
• Collaborated with network engineers and administrators to implement and manage routing infrastructure, including routers, switches, and virtual routing platforms.
• Analyzed, rectified, and escalated network communication failures and bottlenecks.

New York, New York, United States

• Performed comprehensive operational audits on the company's 12 retail locations situated in the Manhattan district, meticulously verifying the successful implementation of methods and procedures.
• Provided guidance and support to internal teams on operational control matters, offering training and knowledge-sharing sessions to enhance understanding of audit processes and requirements.
• Communicated the outcomes of completed audits to both the Risk Prevention Analyst and the management team of each location, providing recommendations as necessary.
• Identified control weaknesses, process inefficiencies, and areas of non-compliance, providing recommendations for improvement and implementing corrective actions.
• Collaborated with management and process owners to develop action plans and drive the implementation of audit recommendations, tracking progress and ensuring timely resolution.

New York, New York, United States

• Managed the efforts of 15 professionals in alignment with the company’s operational objective.
• Delivered precise and efficient troubleshooting services, leveraging company-established procedures, to effectively address hardware, software, and systems failures experienced by customers.
• Conducted thorough analysis of sales programs to evaluate its effectiveness and subsequently proposed and executed changes based on the insights gathered.
• Mentored and provided technical guidance to team members, fostering their professional development and knowledge enhancement.
• Executed comprehensive diagnostic tests to identify root causes of problems, such as water damage, audio issues, camera malfunctions, and software crashes.
• Performed skilled repairs, including screen replacements, battery replacements, charging port repairs, and data recovery, following established repair procedures and quality standards.