William M. Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Design and install networks, Point of Sale (POS) stations, and security camera systems for small to medium sized businesses. Proficient in configuring routers, switches, access points, and camera hardware.• Perform installations, upgrades, and configurations of computer hardware, peripheral devices, and software applications. • Provide hands-on technical assistance and support to end-users in various locations. Troubleshoot hardware and software issues, diagnose and resolve technical problems, and ensure smooth functioning of IT systems.• Conduct one-on-one or small group training sessions on Windows/MacOS operating systems as well specific software applications, developed customized training materials including user manuals tailored to clients' unique needs and skill levels.• Design and create websites that precisely align with the unique requirements, business needs, and vision of each customer using technologies such as HTML, CSS, JavaScript and WordPress.• Actively maintain, update, and enhance existing websites by providing insightful suggestions derived from industry trends and best practices, aiming to optimize their performance and user experience.• Spearheaded the online initiatives of multiple companies, playing a pivotal role in driving remarkable sales growth of over 65% for one particular company within a span of approximately 7 months.• Utilize modern tools, including Adobe, to design engaging banner ads and re-targeting campaign content, incorporating captivating animations and/or video elements.• Remain current with the latest trends in hardware, IT advancements, web development technologies, and programming languages. Dedicated to ongoing skill enhancement and knowledge expansion, ensuring the delivery of optimal solutions to clients.

Toa Baja, Pr

• Served as the primary liaison and resource for our sales operations team, logistics companies, and distributors, ensuring effective communication and collaboration.• Identified and capitalized on opportunities to reduce costs, achieving savings that aligned with business goals and expectations.• Collaborated to align operations with market strategy, defining market potential, identifying key customers, and providing support for business development activities.• Leaded, trained, and mentored a team of warehouse staff, providing guidance, performance feedback, and development opportunities.• Managed inventory levels, conduct regular stock audits, and implement effective inventory control procedures.• Fostered a culture of continuous improvement, innovation, and teamwork within the distribution center.• Implemented warehouse automation technologies, improving order accuracy, inventory tracking, and operational efficiency.

Whippany, Nj

• Served as a member of a high-performing, four-man team responsible for leading all modifications of a 24/7 on-call data center to include all new installations encompassing account power, wire management, and redundancy requirements.• Evaluated system performance, resolved service issues and maintained switch and data network performance/growth.• Organized the planning, testing, and acceptance processes for PSTN trunking and backhaul growth, switch equipment expansion, as well as hardware and software upgrades, ensuring seamless implementation and optimal functionality.• Configured and maintained voice gateways, switches, routers, and other network devices to ensure seamless integration and interoperability with voice applications.• Provided technical support and guidance to end-users, troubleshooting voice-related problems, and conducting user training sessions when necessary.• Conducted network troubleshooting and diagnosed voice-related issues, working closely with cross functional teams to resolve problems in a timely manner.• Monitored voice network performance using network management tools and implemented proactive measures to mitigate potential bottlenecks or service disruptions.

Whippany, Nj

• Maintained diligent oversight of the company's operational support systems, ensuring consistent and efficient functioning.• Identified service impacting events relating to the network & facility conditions while interacting with engineers.• Analyzed network traffic patterns and performed routing optimization to ensure efficient and cost effective utilization of network resources.• Conducted capacity planning and forecasting to anticipate future network requirements and ensure scalability of routing infrastructure.• Collaborated with network engineers and administrators to implement and manage routing infrastructure, including routers, switches, and virtual routing platforms.• Analyzed, rectified, and escalated network communication failures and bottlenecks.• Prepared and presented reports on network performance, traffic trends, and optimization initiatives to senior management.

New York, New York, United States

• Performed comprehensive operational audits on the company's 12 retail locations situated in the Manhattan district, meticulously verifying the successful implementation of methods and procedures.• Provided guidance and support to internal teams on operational control matters, offering training and knowledge-sharing sessions to enhance understanding of audit processes and requirements.• Communicated the outcomes of completed audits to both the Risk Prevention Analyst and the management team of each location, providing recommendations as necessary.• Identified control weaknesses, process inefficiencies, and areas of non-compliance, providing recommendations for improvement and implementing corrective actions.• Collaborated with management and process owners to develop action plans and drive the implementation of audit recommendations, tracking progress and ensuring timely resolution.

New York, New York, United States

• Managed the efforts of 15 professionals in alignment with the company’s operational objective.• Delivered precise and efficient troubleshooting services, leveraging company-established procedures, to effectively address hardware, software, and systems failures experienced by customers.• Conducted thorough analysis of sales programs to evaluate its effectiveness and subsequently proposed and executed changes based on the insights gathered.• Mentored and provided technical guidance to team members, fostering their professional development and knowledge enhancement.• Executed comprehensive diagnostic tests to identify root causes of problems, such as water damage, audio issues, camera malfunctions, and software crashes.• Performed skilled repairs, including screen replacements, battery replacements, charging port repairs, and data recovery, following established repair procedures and quality standards.• Appointed as a member of the Data Specialist Team responsible for the Manhattan district, entrusted with training retail employees on configuring company devices to seamlessly integrate and operate with both Windows and macOS Operating Systems.