William Marin Email & Phone Number

Boston, Massachusetts, United States

Cambridge, Massachussetts

• Manage and communicate technical issues, trends and upcoming release between departments.• Provide high-level Technical Support for the Customer Service team.• Create and update test cases.• Respond to reviews on the Google Play and iTunes store from customers.• Test App prior to release for any bugs that may impact the user experience• Create JIRA tickets for bugs and Legal requests.• Provide Customer Feedback for internal company review.• Manage Weekly payroll and schedules for the Customer Service Team.• Deploy builds on to staging environments for testing.• Research issues to identify and diagnosis the problem versus the symptom.• Keep up-to-date with the latest OS, QA software available.• Interact with Customers on a 1-to-1 basis to find the cause of unique Customer issues.• Maintain and record product functionality as the product evolves.• Respond to any issues reported to ON-CALL during off-peak office hours.• Updated Twitter with notifications for site outages.

• Providing Customer Service by phone, email, and chat/IM software to a customer base of over 1.8 M users• Gather necessary information and/or documentation for escalating issues to managers/supervisor and IT department.• Work in a collaborative environment with between 4 to 9 other customer service representatives per shift.• Act as a liaison between billing and the members.• Work alongside the Supervisor in meeting company goals.• Work alongside QC with provided feedback on how the Customer Service Representatives can improve their scores and ensures quality service.• Meet monthly departmental standards for emails, ad approval, and sales goals.• Use knowledge of the Internet to help resolve for some of the most common security software’s available on the market.• Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.• Assist in configuring browser for site functionality.• Use bilingual skills to assist members who only write and speak Spanish.• Keep up with trends and updates for the Major security software packages on the market.

• Explained proxy material for share holders of various funds such as American funds, Mainstay, Sun America, Piedmont, etc, etc.• Stayed abreast of changes in meeting logistics.• Address shareholder as requested by particular fund.• Used several directories in order to find current contact information for shareholders.• Strove to maintain a high close ratio for group productivity.• Assisted shareholder on how to convert shares from Reorganized stock to an acquired stock.

• Screened patients and explained how their insurance works.• Checked with insurance companies to determine if patients were eligible for an exam.• Helped resolved issues for irate patients in person and over the phone.• Ensured that all transaction Cash, Checks, and Credits Slips were recorded and added for deposit on a daily basis.• Entered data for ICD.9 codes to ensure that we received payments from insurance companies.• Filed and faxed patient charts over to other specialists for referrals.• Managed two technicians per day

• Trained and managed all employees in office cleaning procedures.• Worked alongside the engineer to maintain the upkeep of the building.• Supervised all employees at night to make sure all nightly duties were completed (8 employees).

• Explained to possible/current investors how to open and close the account, buy and sell shares and of the procedures allowed by the S.E.C.• Trained new employees in deciphering and navigating the coding system.• Supervised 24 employees.• Handled sales requests, replaced checks and sent out general information.• Diffused irate calls.• Worked along side Q & A to maintain call score for my team.

• Designed lay outs and for cataloged products.• Created from scratch new designs for charities or non profit organizations.• Met daily and weekly deadlines for several projects assigned through out the week.• Provided color separation for CMYK for final production.

• Designed 3d models to specifications.• Worked from home with minimal to no direction provided.• Met daily deadlines for projects assigned.• Maintained communication via email.