William Marin

William Marin Email and Phone Number

Technical Liaison/On Call/ QA Engineer/Interim Office Manager @ MHNext, LLC
boston, massachusetts, united states
William Marin's Location
Medford, Massachusetts, United States, United States
William Marin's Contact Details

William Marin work email

William Marin personal email

n/a
About William Marin

I’ve always found that writing a summary to be a challenge and came to the realization that it should be as good as a short story with a great cliffhanger.To anyone reading this I would like for you to have the sense of whom I've become.I have always believed that a true test of character is how we handle, manage, and execute strategies during challenging times. This thought has allowed me to gain an eclectic experience through Technology, Customer Service, Process to visualize goals and help achieve the directives set upon me.From Technology, I’ve learned that in an ever-changing environment you must be adaptable, detailed oriented, and the importance of structure.From Customer Service, I’ve learned the importance of a well-tailored experience and always being the ears and the voice of the Customers and flexing emotional intelligence.From Process, I have learned the importance of internal communication which has allowed me to work with other departments and gain an abundance of knowledge.With this gained experience, I now consider myself an executor of visions which has allowed to me think “out the box” and help set forth, implement and execute strategies.Like what you read, Link Me.

William Marin's Current Company Details
MHNext, LLC

Mhnext, Llc

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Technical Liaison/On Call/ QA Engineer/Interim Office Manager
boston, massachusetts, united states
Website:
mhnext.com
Employees:
4
William Marin Work Experience Details
  • Mhnext, Llc
    Product Manager
    Mhnext, Llc Sep 2022 - Present
    Boston, Massachusetts, United States
  • Online Buddies, Inc.
    Technical Liasion/On Call Support/ Interim Office Manager/Manual Qa
    Online Buddies, Inc. Aug 2015 - May 2023
    Cambridge, Massachussetts
    • Manage and communicate technical issues, trends and upcoming release between departments.• Provide high-level Technical Support for the Customer Service team.• Create and update test cases.• Respond to reviews on the Google Play and iTunes store from customers.• Test App prior to release for any bugs that may impact the user experience• Create JIRA tickets for bugs and Legal requests.• Provide Customer Feedback for internal company review.• Manage Weekly payroll and schedules for the Customer Service Team.• Deploy builds on to staging environments for testing.• Research issues to identify and diagnosis the problem versus the symptom.• Keep up-to-date with the latest OS, QA software available.• Interact with Customers on a 1-to-1 basis to find the cause of unique Customer issues.• Maintain and record product functionality as the product evolves.• Respond to any issues reported to ON-CALL during off-peak office hours.• Updated Twitter with notifications for site outages.
  • Online Buddies
    Customer Service Representative/ Customer Service Supervisor
    Online Buddies Apr 2006 - Aug 2015
    • Providing Customer Service by phone, email, and chat/IM software to a customer base of over 1.8 M users• Gather necessary information and/or documentation for escalating issues to managers/supervisor and IT department.• Work in a collaborative environment with between 4 to 9 other customer service representatives per shift.• Act as a liaison between billing and the members.• Work alongside the Supervisor in meeting company goals.• Work alongside QC with provided feedback on how the Customer Service Representatives can improve their scores and ensures quality service.• Meet monthly departmental standards for emails, ad approval, and sales goals.• Use knowledge of the Internet to help resolve for some of the most common security software’s available on the market.• Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.• Assist in configuring browser for site functionality.• Use bilingual skills to assist members who only write and speak Spanish.• Keep up with trends and updates for the Major security software packages on the market.
  • Computershare Fund Services, Canton, Ma.
    Temp. Assignment - Customer Service Representative- Outbound/Inbound/Gen 3
    Computershare Fund Services, Canton, Ma. Aug 2009 - Nov 2009
    • Explained proxy material for share holders of various funds such as American funds, Mainstay, Sun America, Piedmont, etc, etc.• Stayed abreast of changes in meeting logistics.• Address shareholder as requested by particular fund.• Used several directories in order to find current contact information for shareholders.• Strove to maintain a high close ratio for group productivity.• Assisted shareholder on how to convert shares from Reorganized stock to an acquired stock.
  • Independent Doctor
    Assistant Manager
    Independent Doctor Dec 2004 - Nov 2005
    • Screened patients and explained how their insurance works.• Checked with insurance companies to determine if patients were eligible for an exam.• Helped resolved issues for irate patients in person and over the phone.• Ensured that all transaction Cash, Checks, and Credits Slips were recorded and added for deposit on a daily basis.• Entered data for ICD.9 codes to ensure that we received payments from insurance companies.• Filed and faxed patient charts over to other specialists for referrals.• Managed two technicians per day
  • Alban Services Llc, Somerset, Nj
    Day Porter / Night Supervisor
    Alban Services Llc, Somerset, Nj Oct 2003 - Nov 2004
    • Trained and managed all employees in office cleaning procedures.• Worked alongside the engineer to maintain the upkeep of the building.• Supervised all employees at night to make sure all nightly duties were completed (8 employees).
  • The Bank Of New York (Bony), New York, Ny
    Customer Service Representative / Supervisor
    The Bank Of New York (Bony), New York, Ny Jan 2001 - Nov 2002
    • Explained to possible/current investors how to open and close the account, buy and sell shares and of the procedures allowed by the S.E.C.• Trained new employees in deciphering and navigating the coding system.• Supervised 24 employees.• Handled sales requests, replaced checks and sent out general information.• Diffused irate calls.• Worked along side Q & A to maintain call score for my team.
  • Star Crest Industries, Philadelphia, Pa
    Illustrator
    Star Crest Industries, Philadelphia, Pa Mar 2000 - Dec 2000
    • Designed lay outs and for cataloged products.• Created from scratch new designs for charities or non profit organizations.• Met daily and weekly deadlines for several projects assigned through out the week.• Provided color separation for CMYK for final production.
  • Think Up Inc, Philadelphia, Pa.
    3D Modeler
    Think Up Inc, Philadelphia, Pa. Jan 2000 - Sep 2000
    • Designed 3d models to specifications.• Worked from home with minimal to no direction provided.• Met daily deadlines for projects assigned.• Maintained communication via email.

William Marin Skills

Software Documentation Customer Service Sql Management Training Advertising Online Marketing Team Leadership Project Management Photoshop Social Networking Sales Outlook Microsoft Office Powerpoint Access Social Media Marketing Microsoft Excel Microsoft Word

William Marin Education Details

Frequently Asked Questions about William Marin

What company does William Marin work for?

William Marin works for Mhnext, Llc

What is William Marin's role at the current company?

William Marin's current role is Technical Liaison/On Call/ QA Engineer/Interim Office Manager.

What is William Marin's email address?

William Marin's email address is wm****@****ies.com

What schools did William Marin attend?

William Marin attended The Art Institutes.

What are some of William Marin's interests?

William Marin has interest in Economic Empowerment, Politics, Education, Science And Technology, Human Rights, Arts And Culture.

What skills is William Marin known for?

William Marin has skills like Software Documentation, Customer Service, Sql, Management, Training, Advertising, Online Marketing, Team Leadership, Project Management, Photoshop, Social Networking, Sales.

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