Head Of Integrity Measurement Quality
CurrentLead multiple global teams overseeing day to day operations for Meta's content moderation measurement products.
Aug 2023 - Present
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John Craig Email & Phone Number
Global Operations Leader at Meta / Product Operations / Quality / Trust & Safety
at
Meta
2 work emails found
@fb.com
6 phones found area 201, 720, 415, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Operations Leader at Meta / Product Operations / Quality / Trust & Safety
Location
Austin, Texas, United States
Company size
Who is John Craig? Overview
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Quick answer
John Craig is listed as Global Operations Leader at Meta / Product Operations / Quality / Trust & Safety at Meta, a company with 5 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at fb.com, phone signal with area code 201, 720, 415, 800, and a matched LinkedIn profile for John Craig.
John Craig previously worked as Head of Integrity Measurement Quality at Meta and Head of Global Quality Systems at Meta. John Craig holds Mba, Finance & Organizational Leadership, 3.97 Out Of 4 from Arizona State University.
Company email context
Email format at Meta
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{first_initial}{last}@fb.com
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Profile bio
About John Craig
Results-driven Operations Leader with 15+ years driving strategic transformation, operational excellence, and revenue growth for global organizations. Lead international teams at Meta, overseeing day-to-day operations of a $100M+ budget focused on measuring the effectiveness of content moderation across 80 global markets.Proven ability to catalyze operational turnarounds and unlock performance. Recognized as the go-to leader for transforming underperforming, high-attrition teams into high-achieving workforces. Drive improvements through data-driven analysis, process enhancements, and strategic realignment of teams to business goals.Champion of cross-functional collaboration to drive business initiatives and navigate change. Break down silos to optimize end-to-end processes aligned to strategy. Build trusted partnerships with stakeholders to steer strategic direction.
Listed skills include Leadership, Change Management, Insurance, Project Management, and 32 others.
Current workplace
John Craig's current company
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Meta
11 roles
John Craig work experience
A career timeline built from the work history available for this profile.
Head Of Global Quality Systems
Serve as the strategic leader in building programs, policies, and procedures to elevate accuracy and trust in content moderation, driving reliable and credible measurement. Lead multiple teams of project and program managers creating global measurement strategy and implementing multiple global measurement systems.
Mar 2019 - Aug 2023
North America Quality Operations Manager, Community Operations
Hired to create, build, and lead a team of program managers responsible for increasing the accuracy of content moderation reviewers in Facebook’s most important and strategic market, North America.
Oct 2018 - Oct 2019
Operations Manager
Led multiple teams across Austin and Phoenix performing four primary functions, 1. Database management/data analysis 2. New account setup 3. Document control 4. Retirement plan changes
Jun 2016 - Oct 2018
Community Operations Manager
Led 40+ agents managing critical safety incidents on Uber's platform.
Aug 2015 - Jun 2016
Implementation Team Lead
Led a team of four implementation managers for high-profile clients. Oversaw quality assurance, project planning, performance management, and talent development. Directly managed high-risk clients transitioning their business infrastructure to the Zenefits platform.
Jan 2015 - Jul 2015
Sales Manager
Managed a team of five managers selling various insurance lines in an inbound call center. Achieved 107% of sales target, increased rep profitability by 14%, and maintained the highest customer satisfaction rating (9.72 out of 10) among sales groups. Responsible for workforce management, staffing model, forecast reports, and workforce planning. Reduced.
Apr 2014 - Sep 2014
Claims Manager
Post MBA accelerated development program with the purpose of establishing future senior leaders within the Personal Insurance SBU of Liberty Mutual. Managed two appraising managers and a dispatch operation for auto accidents in eight western states.
Jul 2012 - Mar 2014
Wealth Advisor
Performed face-to-face comprehensive financial planning for USAA Wealth Management clients covering topics such as risk management, asset maximization, and estate planning.
Jun 2009 - Jul 2012
Financial Advisor
Delivered financial advice for USAA's retirement team covering topics such as life insurance, investments, long term care insurance, and retirement planning.
Jan 2008 - Jun 2009
Financial Advisor - Investment Specialist
Developed and delivered high-impact presentations to CEO’s, Board of Directors, and Physician groups on ERISA plans and executive compensation structures.Worked with Northwestern Mutual sales agents in creating and proposing investment plans to their existing and prospective client base.
Jul 2006 - Dec 2007
Team & coworkers
Colleagues at Meta
Other employees you can reach at metadownhole.com. View company contacts for 5 employees →
RD
Ra Dhe
Colleague at Meta
Gurugram, Haryana, India, India
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MT
Medeni Turan
Colleague at Meta
Istanbul, Istanbul, Türkiye, Turkey
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DS
David Strauss
Colleague at Meta
Greater Boston, United States
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EN
Eric Niyonzima
Colleague at Meta
Kirehe District, Eastern Province, Rwanda, Rwanda
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ZA
Za Am
Colleague at Meta
Al-Najaf, Al-Najaf Governorate, Iraq, Iraq
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AP
Arnav Pratap
Colleague at Meta
Varanasi, Uttar Pradesh, India, India
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SG
Szymon Gardzielewski, Cams
Colleague at Meta
France, France
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TS
Tarek Saou
Colleague at Meta
Montauban, Occitanie, France, France
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TK
Tom Knowles
Colleague at Meta
Zurich, Zurich, Switzerland, Switzerland
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JL
Jordan Lee Copous
Colleague at Meta
Central City, Kentucky, United States, United States
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Ra Dhe
Colleague at Meta
Gurugram, Haryana, India, India
View →
MT
Medeni Turan
Colleague at Meta
Istanbul, Istanbul, Türkiye, Turkey
View →
DS
David Strauss
Colleague at Meta
Greater Boston, United States
View →
EN
Eric Niyonzima
Colleague at Meta
Kirehe District, Eastern Province, Rwanda, Rwanda
View →
ZA
Za Am
Colleague at Meta
Al-Najaf, Al-Najaf Governorate, Iraq, Iraq
View →
AP
Arnav Pratap
Colleague at Meta
Varanasi, Uttar Pradesh, India, India
View →
SG
Szymon Gardzielewski, Cams
Colleague at Meta
France, France
View →
TS
Tarek Saou
Colleague at Meta
Montauban, Occitanie, France, France
View →
TK
Tom Knowles
Colleague at Meta
Zurich, Zurich, Switzerland, Switzerland
View →
JL
Jordan Lee Copous
Colleague at Meta
Central City, Kentucky, United States, United States
View →
2 education records
John Craig education
Mba, Finance & Organizational Leadership, 3.97 Out Of 4
Bachelor'S Degree, Psychology, 3.7 Out Of 4
FAQ
Frequently asked questions about John Craig
Quick answers generated from the profile data available on this page.
What company does John Craig work for?
John Craig works for Meta.
What is John Craig's role at Meta?
John Craig is listed as Global Operations Leader at Meta / Product Operations / Quality / Trust & Safety at Meta.
What is John Craig's email address?
AeroLeads has found 2 work email signals at @fb.com for John Craig at Meta.
What is John Craig's phone number?
AeroLeads has found 6 phone signal(s) with area code 201, 720, 415, 800 for John Craig at Meta.
Where is John Craig based?
John Craig is based in Austin, Texas, United States while working with Meta.
What companies has John Craig worked for?
John Craig has worked for Meta, Charles Schwab, Uber, Zenefits, and Liberty Mutual Insurance.
Who are John Craig's colleagues at Meta?
John Craig's colleagues at Meta include Ra Dhe, Medeni Turan, David Strauss, Eric Niyonzima, and Za Am.
How can I contact John Craig?
You can use AeroLeads to view verified contact signals for John Craig at Meta, including work email, phone, and LinkedIn data when available.
What schools did John Craig attend?
John Craig holds Mba, Finance & Organizational Leadership, 3.97 Out Of 4 from Arizona State University.
What skills is John Craig known for?
John Craig is listed with skills including Leadership, Change Management, Insurance, Project Management, Strategic Planning, Operations Management, Public Speaking, and Retirement Planning.
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