John Craig Email and Phone Number
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Results-driven Operations Leader with 15+ years driving strategic transformation, operational excellence, and revenue growth for global organizations. Lead international teams at Meta, overseeing day-to-day operations of a $100M+ budget focused on measuring the effectiveness of content moderation across 80 global markets.Proven ability to catalyze operational turnarounds and unlock performance. Recognized as the go-to leader for transforming underperforming, high-attrition teams into high-achieving workforces. Drive improvements through data-driven analysis, process enhancements, and strategic realignment of teams to business goals.Champion of cross-functional collaboration to drive business initiatives and navigate change. Break down silos to optimize end-to-end processes aligned to strategy. Build trusted partnerships with stakeholders to steer strategic direction.
Meta
View- Website:
- metadownhole.com
- Employees:
- 5
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Head Of Integrity Measurement QualityMeta Aug 2023 - PresentAustin, Texas, United StatesLead multiple global teams overseeing day to day operations for Meta's content moderation measurement products.
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Head Of Global Quality SystemsMeta Mar 2019 - Aug 2023Austin, Texas AreaServe as the strategic leader in building programs, policies, and procedures to elevate accuracy and trust in content moderation, driving reliable and credible measurement. Lead multiple teams of project and program managers creating global measurement strategy and implementing multiple global measurement systems.
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North America Quality Operations Manager, Community OperationsMeta Oct 2018 - Oct 2019Austin, TexasHired to create, build, and lead a team of program managers responsible for increasing the accuracy of content moderation reviewers in Facebook’s most important and strategic market, North America.
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Operations ManagerCharles Schwab Jun 2016 - Oct 2018Phoenix, ArizonaLed multiple teams across Austin and Phoenix performing four primary functions, 1. Database management/data analysis 2. New account setup 3. Document control 4. Retirement plan changes -
Community Operations ManagerUber Aug 2015 - Jun 2016Phoenix, Arizona AreaLed 40+ agents managing critical safety incidents on Uber's platform. -
Implementation Team LeadZenefits Jan 2015 - Jul 2015Phoenix, Arizona AreaLed a team of four implementation managers for high-profile clients. Oversaw quality assurance, project planning, performance management, and talent development. Directly managed high-risk clients transitioning their business infrastructure to the Zenefits platform. -
Sales ManagerLiberty Mutual Insurance Apr 2014 - Sep 2014Phoenix, ArizonaManaged a team of five managers selling various insurance lines in an inbound call center. Achieved 107% of sales target, increased rep profitability by 14%, and maintained the highest customer satisfaction rating (9.72 out of 10) among sales groups. Responsible for workforce management, staffing model, forecast reports, and workforce planning. Reduced first-year turnover from 55% to 22% through hiring practice and interview guide restructuring. -
Claims ManagerLiberty Mutual Insurance Jul 2012 - Mar 2014Phoenix, Arizona AreaPost MBA accelerated development program with the purpose of establishing future senior leaders within the Personal Insurance SBU of Liberty Mutual. Managed two appraising managers and a dispatch operation for auto accidents in eight western states.
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Wealth AdvisorUsaa Jun 2009 - Jul 2012Phoenix, Arizona AreaPerformed face-to-face comprehensive financial planning for USAA Wealth Management clients covering topics such as risk management, asset maximization, and estate planning. -
Financial AdvisorUsaa Jan 2008 - Jun 2009San Antonio, Texas AreaDelivered financial advice for USAA's retirement team covering topics such as life insurance, investments, long term care insurance, and retirement planning.
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Financial Advisor - Investment SpecialistNorthwestern Mutual Jul 2006 - Dec 2007Greater Atlanta AreaDeveloped and delivered high-impact presentations to CEO’s, Board of Directors, and Physician groups on ERISA plans and executive compensation structures.Worked with Northwestern Mutual sales agents in creating and proposing investment plans to their existing and prospective client base.
John Craig Skills
John Craig Education Details
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3.97 Out Of 4 -
3.7 Out Of 4
Frequently Asked Questions about John Craig
What company does John Craig work for?
John Craig works for Meta
What is John Craig's role at the current company?
John Craig's current role is Global Operations Leader at Meta / Product Operations / Quality / Trust & Safety.
What is John Craig's email address?
John Craig's email address is jcraig@fb.com
What is John Craig's direct phone number?
John Craig's direct phone number is +120161*****
What schools did John Craig attend?
John Craig attended Arizona State University, Biola University.
What are some of John Craig's interests?
John Craig has interest in Poverty Alleviation, Social Services.
What skills is John Craig known for?
John Craig has skills like Leadership, Change Management, Insurance, Project Management, Strategic Planning, Operations Management, Public Speaking, Retirement Planning, Creative Problem Solving, Organizational Leadership, Lean Management, Analytics.
Who are John Craig's colleagues?
John Craig's colleagues are Efrain Gonzalez, Sandra Aluzaite, Amazonya Taiapisi, Evaristo Fonseca, Naomi Caren, Ömür Aktaş, Harry Xiong.
Not the John Craig you were looking for?
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John Craig
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John Craig
San Francisco Bay Area5dropbox.com, gmail.com, jaxcoco.com, student.navajotech.edu, ivnews.com5 +197387XXXXX
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John Craig
Arlington, Va
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