Keith Johnson Email & Phone Number

Mckinney, Texas

Assist in administration, purchase, distribution, inventory, and troubleshooting of 9000+ mobile (primarily iOS) devices, using Intune as the MDM. Experience with Vendor Business Portals for Verizon and AT&T. Assist internal customers, including executive level, with purchase, replacement, troubleshooting iOS. Assist with creation and updating of mobile device documentation. Assist with transition of newly acquired company mobile devices to be in line with current company standards and policies. Troubleshoot and resolve various mobile device issues over the phone and via email.

Plano, Tx

Administration, purchase, distribution, inventory, and troubleshooting of wireless mobility (iOS & Android), 1,300+ devices, for US local corporate office and US remote branches. Responsible for deployment of in-house and 3rd party apps to mobile devices via Microsoft Intune Company Portal and SOTI MobiControl.

Irving, Tx

Assisted in administration of Avaya Definity G3r PBX. Assisted with voicemail systems (Intuity Audix & AVST Call Xpress). Assisted with moves, adds, and changes to existing and new phones. Audio/Video Conferencing support.

Coppell, Tx

Responsible for administration of wireless/cellular devices (400+) for company. Responsible for purchase, distribution, administration, tracking , and troubleshooting of devices (including Blackberry iPhone, Verizon Air Cards)Successfully implemented the migration of eligible Blackberry users to a Bring Your Own Device solution using GOOD for Enterprise.Successfully completed project of installing and upgrading new audio/visual equipment in corporate headquarters and disaster recovery site. Administration of wireless/cellular technologies using GOOD for Enterprise and Blackberry Enterprise Server, AT&T Business Direct, and Verizon Enterprise Center.Responsibilities also include administration of all Audio/Video Conferencing equipment/rooms for Texas locations. Maintain vendor relationships with AT&T Mobility, Verizon Wireless, and SKC to support wireless devices and audio/visual equipment (Cisco Tandberg C40).Comprehensive experience in administration of Avaya Definity G3r PBX and Intuity Audix.Assist with moves, adds, and changes to existing and new phone and desktop equipment.

Addison, Tx

• Remote administration of voice systems (Avaya S8700 & Definity G3r PBX, Avaya Intuity Voicemail, Avaya Call Management System) across US via MAC tickets.• Provided issue resolution and troubleshooting of technical problems to bank customers.• Provided oral and written communication to bank customers for projects in need of a telecom subject matter expert.• Performed weekly and monthly backups of various voice systems.• Moves, add, changes to existing and new desktop equipment.• Basic twisted pair wiring of phone jacks and 110 blocks.

Addison, Tx

• Primary administrator of the Avaya Call Management System (CMS).• Responsible for the day-to-day administration of Avaya PBXs (Definity S8700, Definity G3i, Definity G3Rv6), including vector creation and maintenance.• Administration of Avaya Intuity Audix voicemail system. • Onsite basic twisted pair wiring of phone jacks, 66 and 110 blocks, moves, adds, and changes to existing and new phone and desktop equipment. • Reported ACD statistics to managers on various departments and individual call center agents. • Performed daily, weekly and monthly backups of various voice systems.• Assisted in documentation of standard operating procedures and database management.

Dallas/Fort Worth Area

• Managed projects involving upgrading existing voice services equipment (PBX and voicemail) for customers across US.• Provided 3rd level support for operational and technical requests.

Business Computer Information Systems

Computer Science