Bill Nelson Email & Phone Number

Cleveland, Ohio, United States

* Member of the network and security team responsible for the architecture and operation of the campus and data center networks, as well as the edge and internal firewalls.* Updated and standardized network drawing and documentation efforts.* Provided network training to the technical support teams.* Completed JNCIA-Junos and JNCIS-ENT certifications.

Solon, Ohio

* Initial hire for a global corporate initiative focused on preparing Nestle’s North American food and beverage factory’s networks for the next wave of Industrial Internet of Things solutions.* Responsible for creating relationships and establishing trust between the OT and IT side of the networking infrastructure.* Leveraged CompTIA Project Management Plus certification to facilitate training of local IT teams in 26 factories across Nestle’s US production footprint.* Performed root cause analysis as a consulting engineer on issues that spread across the internal IT silos of responsibility.* Updated the network documentation at layers 1-3 for new WAN circuits and their integration into the factory’s LAN side networks.

Cleveland, Ohio

* Spearheaded the design, implementation, and operation of all network and system functions as one of a handful of early employees for this startup offering data driven, end-to-end cyber security solutions serving large ISPs to monitor, detect, analyze and counter cyber threats. * Served as principal network engineer for the corporate enterprise network, the data centers and vendor / partner interconnected networks providing the company’s product and disaster recovery infrastructure. * Coordinated a global team of engineers to build networks and systems for the company’s software development architects, quality assurance, and operational teams.

Cleveland, Ohio, United States

* Directed a greenfield project to build a regional ISP optimized for small to medium-sized businesses with VoIP and video conference applications offering a wide range of customized business class solutions for data, cloud, and voice services.* Built from the ground up the design, documentation, installation, implementation and operation of all facets of the ISP. * Turned up ISP infrastructure in just under a two-month timeline from the installation of the first component to the activation of the company’s first customer.* Served as the face of the company in a consulting engineer capacity for high-value contract customers on network design, turn-up, and operations. * Managed final tier escalation for any network or application issues. * Mentored engineering staff and trained clients’ in-house staff on systems’ functionalities.* Installed a server infrastructure to provide normal network services of NTP, DNS, T/FTP, syslog, active monitoring, and packet capture capabilities.

* Served as lead engineer responsible for the design, implementation, and operation of the online division of American Greeting's office and data center networks.* Wrote custom scripts to monitor critical bottlenecks in the network and create alerts when thresholds were surpassed that couldn’t be monitored with the company’s out-of-the-box tools.* Consolidated logging, monitoring and network management functions to simplify network operation. * Member of a team of that consolidated five data centers into one data center.* Created and maintained a document repository covering logical and physical architectures for all sites.

Operate as a member of a team that provides UNIX systems and network administration, design and support.

* Researched design improvements via hardware, software, or protocol design changes.* Technical lead and liaison across groups to help coordinate large scale projects.* Subject matter expert in SIP, SDP, RTP, and RTCP/XR.* Provided tier 4 operations support.* Mentor to junior members of the voice engineering design and implementation team.

* Responsible for the testing and implementation of VoIP infrastructure for the rollout of EarthLink's initial voice offerings.* Provided tier 3 support for voice outages/issues on a 24/7 on call basis.* Technical lead for the first ADSL2+ and VoIP bundled offering.* Responsible for the documentation of the voice infrastructure.* Responsible for evaluation of new hardware and software for the voice components.* Performed interop tests between the different vendors and service providers.

* Responsible for the escalation of Level 3's managed modem and VoIP network.* Monitored and maintained all production servers, including: DNS, RADIUS, VIPER softswitch, edge SIP proxy, and core SIP proxy servers.* Wrote scripts to aid in the data mining of log files for troubleshooting purposes.

B.S. Electrical Engineering, Focus In Digital Signaling

Activities and Societies: Delta Tau Delta Theta Tau

Education record