Staff Manager
Anniston, Alabama, United States
Oversaw the voice traffic engineering team, directing their efforts in optimizing and managing the flow of voice traffic within the network.Acted as point of contact for all carriers to order and establish sip trunking.Created work orders for any network trunk MACD.Optimized trunking connected to TDM, VoIP, and SBC platforms.Led the process of updating and filling LERG data for the company, ensuring accurate and efficient routing of telecommunications traffic. Identified inefficiencies and redundancies within the network infrastructure and implemented strategic measures to eliminate them, resulting in reduced operational expenses and increased efficiency.Developed voice traffic routing rules and worked with translation engineering to implement them and stay current.Worked with vendors to set up trunking and routing rules to swap voice traffic.Designed and upheld the architecture of the toll-free network, ensuring its ongoing development and maintenance strategies. Led the implementation and migration of voice traffic from TDM to SIP, facilitating the conversion of toll-free traffic from TDM to SIP and establishing SIP trunks with various providers for multiple traffic types. Directed a project to simplify toll-free origination from multiple ingress carriers to a single provider, streamlining the network infrastructure. This initiative contributed to improved customer satisfaction and reduced mean time to repair. Migrated over 400,000,000 minutes of use with no interruption of service.Redesigned and implemented equal access traffic ingresses to network, removing $250k in monthly recurring costs.Developed and implemented multiple customer routing plans to assist customers during pandemic.Designed and implemented network to remove all LEC trunking from network, allowing for network cost savings and simplification.